Compliance Analyst

Job Description

Job Description

Solve IT Strategies

is looking for a

Compliance Analyst

. This role is

Remote. The Main Responsibilities of a person are: ? Responsible for providing support for customers that submitted complaints through different channels by investigating, troubleshooting and responding to complaints if necessary. ? Manage, prioritize, and respond to Tier 2 issues, inquiries, and escalations. ? Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. ? Set a high bar for support analysts within the organization by setting an example through performance and work ethic. ? Take ownership of processes or act as a Subject Matter Expert (SME) to analyze and understand existing workflows. ? Identify gaps in processes and propose actionable improvements to enhance efficiency.? Proactively lead efforts to streamline operations and boost productivity. ? Play a key role in shaping and optimizing internal processes for sustainable growth and success. ? Represents the voice of our customer in proactively driving impactful changes across workflows, policies and tools by succinctly relaying customer feedback in escalations to internal support teams and Complaints leadership. ? Investigate and respond to regulatory complaints submitted by customers to regulators with adherence to specified SLAs and quality standards. Skills:

Minimum of 2 years of relevant experience in financial services, technology and/or customer support: Safety - must have account management experience, Trust and Safety background, experience in handling concerns related to scams and social engineering attacks Complaints - must have Compliance or Regulatory background, Fraud or Disputes Risk - must have a Fraud/Account Investigation experience, Chargeback, Clawback and Strong analytical skill in reviewing customer's accounts. Access - must have Account Management experience, background in

troubleshootingiOS,

Android, Web, PC/Laptop) which is very important in probing CX complaints of general "Unable to Login" complaints Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Must be able to read, write and speak in English. Plan and prioritize work in a resourceful and effective manner that allows you to meet commitments Must work in a defined shift, as required by the business. Nice to have: Crypto - must have Crypto experience gained in a Crypto company or through personal trading Experience with different channels of support, including voice, e-mail, social and/or chat. Fantastic communication skills in order to operate globally across multiple departments and stakeholders.

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