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Technical Operations Manager

2 months ago

Waverly, United States Careers - Dynamic Campus Full time

Technical Operations Manager | Wartburg College | Waverly, IAAt our partner institution, the Wartburg University Who are we looking for?The Technical Operations Manager is responsible for the successful creation and support of the institution's technology including all enterprise applications and associated computing environment, university web/portal services, system administration, network and user support/media services. The Technical Operations Manager will be responsible for making key design and implementation decisions with the technical and application teams such as scheduling tasks, tracking dependencies, managing change requests and guaranteeing the quality of delivery while educating the technical and application teams on best practices.Under the direction of the CIO, the Technical Operations Manager will ensure that the client's services investments generate the highest value. The Technical Operations Manager will assume all day-to-day responsibility for the management of the enterprise applications, hardware, software, services, and project management. The Technical Operations Manager will also be responsible for the on-site staff that support the applications, network and servers as well as the act as the liaison for project teams that include both on-site and Dynamic Campus shared resources ensuring the client's business needs and objectives are effectively integrated into the use and functionality of all solutions. The Technical Operations Manager will report to and work in concert with the direction and leadership of the Dynamic Campus CIO. The TD will ensure adherence to best practices and proven methodologies to promote continuous information operations and the integration of new value-added technical services and technology.How will you be engaged?A Dynamic Campus Technical Operations Manager is assigned to our partner institutions and partners with our Dynamic Campus CIO and the client Contract Administrator, often the CFO, Provost or the President/Chancellor. Our Technical Operations Manager are deeply engaged as a trusted advisor to the IT staff and departments at the institution. Strong interpersonal skills, a high level of emotional intelligence (EQ), and a consultative approach to building rapport and understanding business needs are a must.How will you be supported?Our Technical Operations Managers and the site teams are actively supported by everyone in Dynamic Campus. Each Technical Operations Manager joins our team of Technical Operations Managers and has access to them for counsel, communities of practice, and deep collaboration. Our Technical Operations Managers have a dedicated site staff augmented through access to a rich portfolio of professional services that include our Dynamic Campus Talent Cloud™, a nationwide team of higher education IT experts supporting the needs of our partners on campus or remotely.Our Technical Operations Managers have access to a comprehensive resource library of best practice policies, procedures, and documents, and an exceptional HR team that supports all aspects of both personal and staff HR needs. Each Technical Operations Manager is fully supported by the CIO.Our philosophy of "One Dynamic Campus" ensures that you can rely on the combined resources of the entire organization to deliver world-class service to your institution, allowing you and your team to do mission-critical work on behalf of our partners and ensuring your institution sees its IT function as a lasting competitive differentiator that propels the institution forward.Hours of operation are Monday - Friday, 8:00 am - 5:00 pm. Hours may vary.Responsibilities include, but are not limited to: Supervise applications, network operations, project management and user services/media staff including hiring, training, evaluating and disciplining Guide or provide work direction to other technical staff, contract staff and/or student employees Determine appropriate coverage for all hours of operation Consult with management and review project proposals to determine goals, timeframes, funding limitations, procedures for accomplishing administrative computing projects, staffing requirements, and allotment of resources Provide systems analysis and problem solving support to deliver efficient and effective use of applications and other enterprise solutions in support of institutional goals and objectives Provide systems maintenance, appropriate use, production and problem solving support, and departmental consulting Assist with developing and presenting the Annual Work Portfolio (AWP) to the CIO and implement the agreed upon AWP Provide monthly status reports to the CIO detailing progress on the AWP, pending issues and recommendations for action Supervise development of project plans specifying scope, goals and objectives, strategy, schedules, risks, contingencies, and allocation of available resources Implement quality assurance methodologies covering test plans, change/patch management, and problem management Align functional processes with software capabilities Establish technical standards to ensure the long-term, cost effective management and support of the currently installed systems and other enterprise solutions Prepare upgrade project plans, when applicable, in collaboration with client Negotiate with vendors for the selected environment applications, servers and devices Follow established standards and procedures to track and measure projects' progression Evaluate interview candidates for technical positions Scout for and evaluate new technology and tools as opportunities for innovation Provide input to the other disciplines on the practicality of initial design goals and impact to the overall project timeline Report on project, staff and departmental work status regularly to the CIO Identify poor performing systems that need upgrades or improvement and schedules corrective action, when possible Develop, maintain, and communicate maintenance, installation, and configuration procedures Contribute to and maintain system standards including Change Management Oversee daily system monitoring, verify integrity and availability of all hardware, server resources, systems and key processes, review system and application logs, and verify completion of scheduled jobs such as backups Supervise repair and recovery from hardware or software failures Oversee periodic performance reporting to support capacity planning Supervise ongoing performance tuning, hardware upgrades, and resource optimization as required Work with Business Unit leaders to prioritize and rationalize new requests Collaborate with the On-Demand team and Business Units to deliver enhancement and new business application solutionsRequirements: Bachelor's degree in Computer Science, Information Technologies or related field, or an equivalent combination of experience, education, and training 4-6 years of IT services experience in higher education working with or in Business Units on technology issues 3+ years of management experience in higher education administration and/or responsibility for IT services Proven experience working in the higher education market, overseeing enterprise systems such as ERP, email, network, and help desk. Strong understanding of technical troubleshooting methodology Ability to facilitate problem-solving among administrative groups with varying needs and priorities and to communicate well with administrative users, technical staff, and senior management Excellent oral, written, and interpersonal communication and presentation skills across organizational boundaries Ability to work with a range of technical staff to develop joint solutions Demonstrated ability to develop and implement IT strategies, tactical plans, and annual work plans Ability to achieve efficiencies through workflow improvement Ability to lift, push and pull up to 50lbs Ability to sit and stand for long periods at a time Ability to crawl under desk for any technology need Adhere to Dynamic Campus Core ValuesPreferred Qualifications: 3 or more years of Higher Education experience as a TD or similar leadership position. Experience with higher education administrative system software Project management knowledge and experienceDynamic Campus Core ValuesBE A: Servant Leader Team Player Accountable Act with the highest integrity Provide excellent customer service Find solutions, not problemsDynamic Campus is an Equal Employment Opportunity (EEO) EmployerNo person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.