System Analyst I

2 weeks ago

Leawood, United States CapLeo Global Full time
Job Title: System Analyst I
Location : Overland Park, KS 66211
Shift: Mon - Fri: 8am-1pm
Duration: 06 months with possible conversion

Note:
Tuesday/Wednesday in office days
Occasional weekends for testing, can be done remote

Job Duties:
Owner of new hire equipment assignments.
Based on new user requests, complete systems set-up for users.
Field and troubleshoot Call Center systems related questions and issues, to include monitoring chats and tickets.
Coordinate review of system updates entered in the request system.
Gain alignment and prioritization for approved projects.
Coordinate set-up, system, and business testing.
Keep stakeholders informed with timely communications.
Coordinate and complete systems testing projects.
Partner internally to transfer systems knowledge and changes to enable production of training materials.
Input functional changes to the systems and work with IT business partners for ensure proper execution.

Minimum Education:
Bachelor's degree in business, IT, or related field with 3+ years of experience in business process work preferably in contact center operations.

Other Required Experience/Qualifications:
Proficiency in Excel, SQL, or other related data/system tools, 1-year prior call center experience
Demonstrated experience in testing and/ or administration of customer service application technologies.
Google/Microsoft Suite proficiency (i.e, Sheets, Slides, Docs)
Ability to understand technical terminology and processes to translate to the business.
Ability to translate business needs into technology requirements.
Supporting system implementation and upgrade projects
Proficiency in Excel, SQL, or other related data/system tools,
1-year prior call center experience
Proficiency in understanding business problems and opportunities

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