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Description

Agrace is a nonprofit, community health care organization that is nationally recognized as a leader in the hospice industry. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving. Agrace has a strong culture of employee engagement. In 2023, Agrace was named the #1 Top Workplace by the Wisconsin State Journal and Energage, and #79 of the top 100 companies in the country among those with an employee base of 500 to 999 workers The Homecare Manager for this territory will be vital to our success and growth in the Milwaukee area. Be the first to join the team and help hire and train the staff that you will work with Responsibilities

Daily Operations Management

Ensure appropriate staffing levels and allocation for services based on census/family needs. Ensure appropriate assignment of new admissions/transfers to ensure consistency in care group caseloads and meeting patient/family needs through use of established business models and in collaboration with other leadership supporting the region. Provide oversight and guidance on the management of complex/acute patient cases. Assist clinical staff in the need to facilitate coordination of care. (e.g., partner coordination, appropriate level-of-care utilization). In collaboration with other members of leadership, monitor team performance ensuring continuous quality improvement and high levels of patient, family, and partner satisfaction while reinforcing established clinical, quality, and regulatory expectations. Ensure clinical staff provide quality, consistent, efficient, and cost-effective hospice services while maintaining regulatory compliance and practicing within the scope of their discipline. Direct the clinical practice of the home care team and standardizes processes, with other home care leaders, to ensure consistency across care delivery. Proactively work with team members to address patient/family concerns and safety issues (patient or staff). Collaborate with Volunteer Services to ensure that home care staff are adequately trained to effectively utilize volunteers in supporting patient needs. Provide leadership support and guidance to 24/7 operations in on-call capacity as needed.

Management of Staff and Employee Engagement

Participate in recruitment process, make hiring decisions, and develop training plans for new team members. Assess staff performance and provide feedback, coaching, and/or correction. Complete performance evaluations per agency protocols. Coach staff to work within established job description guidelines and maintain boundaries. In conjunction with the Clinical Education and Quality/Compliance team, identifies educational needs of team and facilitates their development and knowledge into practice.

Work with preceptors to evaluate readiness of new staff to work independently. Promote culture of learning, recognize concerns, resolve fears, and motivate the team for engagement. Ensure Assist the Clinical Education team to ensure all team members complete all required competencies timely and successfully. In conjunction with compliance HNS team, ensures regulatory visits are completed in accordance with regulatory requirements and Agrace policy.

Develop and direct engagement plans to ensure high levels of team engagement and retention in collaboration with other leaders and staff Engages and empowers direct clinical care staff in improving care delivery and systems.

Financial Performance

Monitors team financial performance against established standards; identifies the underlying cause of financial performance variances and takes corrective action as needed. Review staff productivity and create action-plans for addressing issues and needs. Coach staff to understand financial implications of care and ensure following of formularies (pharmacy and durable medical equipment) and policies related to care delivery. Interpret operational indicators to detect census changes and fluctuations in volume that could impact staffing levels, revenues, or expenses.

Other Duties

Participate in internal work groups, meetings, and committees relative to position responsibilities. Develops and strengthens partnerships within the community in an effort to provide education, deliver high quality services and continuously focus on increasing census and meeting community need (ie hospitals, clinics, health care facilities, schools and vendors). Effectively teaches staff to create partnerships, recognize business development opportunities and actively participates in outreach activities that lead to agency referrals. Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.

Requirements

Current unrestricted Wisconsin RN license, required 5 - 7 years clinical leadership and/or a healthcare administrative role, required; hospice environment, preferred Five years progressively responsible supervisory experience Valid driver's license, auto insurance, and access to a reliable vehicle Remote management experience preferred Must be detail oriented, with a demonstrated ability to work independently and organize a demanding workload with accuracy Must have excellent verbal and written English communication skills Knowledge of and experience with health care delivery systems, policies, accreditation standards, laws, regulations, and reimbursement practices required; hospice-specific knowledge and experience, preferred Experience in hiring, leading, educating and/or coaching an interdisciplinary healthcare team in the provision of holistic care Ability to be successfully prioritize issues/demands and be flexible in time and task to meet organizational needs. Ability to facilitate dialogue and decision making, lead change and resolve conflicts. Possess strong problem solving, decision making, delegation and leadership skills in both typical and exceptional situations. Ability to demonstrate polished and effective written and verbal communication skills, including group presentation skills and the ability to relate to varied audiences within and outside the agency. Ability to work effectively and cooperatively with both internal and external customers, work with others in diverse leadership roles and departments, negotiate, implement change, and effectively present information one-on-one or in group settings. Experience conceiving, designing, developing, executing, and maintaining project plans and administrative policies and procedures for compliance with regulations Ability to review, collect, summarize, and analyze complex data Ability to communicate financial/business/technical/clinical information to all levels within and outside the organization including group presentation skills Experience in project management, strategic planning and execution, budgeting, and controlling costs Intermediate Microsoft Office Suite skills Ability to work effectively and cooperatively with others Experience using electronic health record software Ability to use proper body mechanics and standard precautions Ability to be flexible in time and task to meet organizational needs

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