Registration Representative, ER
4 weeks ago
Title: Registration Representative
Location: Fountain Valley, CA
Department: Admitting
Status: Per Diem
Shift: Night (8hr shifts)
Pay Range: $22/hour
At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.
Purpose Statement / Position Summary
This position requires the full understanding and active participation in fulfilling the mission of Orange Coast Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Orange Coast Medical Center's strategic plan and participate in and advocate performance improvement/patient safety activities.
The Registration Representative (PD) is under the direction of the Supervisor/ Manager and is responsible for completing all registrations of patients presenting for procedures, admissions, outpatient and ER visits. The Representative must obtain and verify demographic and insurance information so that the patient can be accurately identified and billed for their services. The registration representative is responsible for collecting and posting the patients financial responsibility in Epic and immediately dropping the payment in the safe or locked cash drawer. Excellent customer service must be maintained with all patients, visitors, clinicians, and co-workers.
Essential Job Outcome
Section II of the CAT. Specific job-related responsibilities and duties.
1. Adheres to department policy of using two patient identifiers ensuring correct information appears on all documents, armbands, and labels. Adheres to a verbal verification of armband placement.
2. Avoid HIPAA violations by accurately entering information into the Epic system to avoid passing on defects such as incorrect PCP, guarantor and insurance information.
3. Interviews, pre-registers and registers patients timely and accurately. Appropriate level of expertise in Epic, OnBase, RTE, insurance websites to ensure accurate and efficient registrations.
4. Ensures that all registration forms are complete, signed, scanned and indexed in Epic timely. Enters notes in referral or auth/cert and uses billing indicator as needed.
5. Delivers excellent customer service using "Simply Better" and AIDET principles with patients, staff, and visitors. Maintains effective working relationships with co-workers and others. Utilizes Simply Better recognition cards or any other communication regarding customer service.
6. Collects and posts patient financial responsibility including deposits, copays, deductibles, estimates, and/or coinsurance timely and accurately. Drops payment in the safe or cash drawer timely. Based on a monthly department cash collection goal.
7. Participates in and supports department specific performance improvement education, training, staff meetings, and projects. (Employee Engagement survey, service excellence, etc.) Promotes and participates in the employee engagement action plan). Assists with improving the score.
8. Maintains an accuracy of 95% or better by selecting the correct insurance plan and IPA code. Monitors and manages assigned work queues to maximize productivity by meeting department standards.
9. ER and L&D Registration: abides by the Emergency Medical Treatment and Labor Act (EMTALA) and with the Medical Screening Exam (MSE) process. PBX: Answers incoming calls timely using Simply Better scripting and routes calls professionally and appropriately. Follows paging protocols and trains new hires as needed.
10. Adheres to MHS time and attendance policy #357. Clocks "in and out" of MTM accurately with minimal clocking errors for each scheduled shift. Signs off by the end of the pay period.
11. Other duties as assigned.
Qualifications
Experience
List the minimum experience, skills, knowledge and abilities required to do the job.
•5-years or more of experience in hospital admitting, physician office, or equivalent healthcare
•Must communicate effectively and clearly both verbally and in writing
•Strong customer service skills
•General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima
•Bi-lingual (English/Spanish, or English/Vietnamese) preferred
•Positive work ethic
•General computer skills required including: electronic medical record and Microsoft Office
•Knowledge of medical terminology
Education
List the education licensures or certifications preferred or required to do the job.
•High school graduate preferred
•Medical Terminology related course or certificate preferred
-
Registration Representative, ER
2 weeks ago
Fountain Valley, United States MemorialCare Health System Full timeTitle: Registration Representative Location: Fountain Valley, CA Department: Admitting Status: Per Diem Shift: Night (8hr shifts) Pay Range: $22/hour At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in...
-
Registration Representative, ER
2 weeks ago
Fountain Valley, United States MemorialCare Health System Full timeTitle: Registration Representative Location: Fountain Valley, CA Department: Admitting Status: Per Diem Shift: Day (8hr shifts) Pay Range: $22/hour At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in...
-
Registration Representative I
2 weeks ago
Apple Valley, United States psg Full timeWe are looking for a Registration Representative I for the Admitting Registrations Department at St. Mary Medical Center. Location Apple Valley, CA Work Schedule: Part Time - 40 Biweekly Hours Shift: 8-hour, Days (Variable Shifts) Job Summary: Under Registration, Representative, Patient, Customer Service, Financial, Education, Staffing, Medical
-
Patient Registration Representative
2 weeks ago
Grass Valley, California, United States CommonSpirit Health Full timeOverview: Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard of...
-
PATIENT REGISTRATION REPRESENTATIVE
2 weeks ago
Grass Valley, CA, United States Common Spirit Full timeOverviewDignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard of...
-
PATIENT REGISTRATION REPRESENTATIVE
1 week ago
Grass Valley, CA 95945, USA, United States Dignity Health Full time**Overview**Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard...
-
Patient Registration Rep
4 weeks ago
Grass Valley, United States CommonSpirit Health Full timeOverview Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard of...
-
Patient Registration Rep
3 days ago
Grass Valley, United States Sierra Nevada Memorial Hospital Full time**Overview** Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard...
-
Patient Registration Rep
19 hours ago
Grass Valley, United States Dignity Health Full time**Overview**Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard...
-
Patient Registration Rep
1 day ago
Grass Valley, California, United States Dignity Health Full timeOverviewDignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard of...
-
Patient Service Representative
1 week ago
Grass Valley, United States Dignity Health Full timeThe Patient Services Representative is responsible for executing various clerical and secretary functions for the Diagnostic Imaging department: answer and direct phone calls computer entry of patient data exam entry registrations/reception of patien Representative, Patient, Patient Services, Service, Retail, Healthcare
-
Patient Service Representative
3 days ago
Grass Valley, United States Sierra Nevada Memorial Hospital Full time**Overview** Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard...
-
Patient Service Representative
2 days ago
Grass Valley, United States Dignity Health Full time**Overview**Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard...
-
Patient Service Representative
6 days ago
Grass Valley, United States Dignity Health Full timeOverview Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard of...
-
Patient Service Representative
1 week ago
Grass Valley, United States CommonSpirit Health Full timeOverview: Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard of...
-
Patient Service Representative
6 days ago
Grass Valley, United States Unavailable Full timeOverview Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard of...
-
Patient Service Representative
1 week ago
Grass Valley, United States Dignity Health Full timeOverview Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard...
-
Patient Service Representative
4 weeks ago
Grass Valley, California, United States CommonSpirit Health Full timeOverview: Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard of...
-
PATIENT ACCESS REPRESENTATIVE
3 weeks ago
Oro Valley, AZ 85737, USA, United States Community Health System Full timeJob DescriptionThis is a per diem (as needed), day shift, Patient Access Representative Position supporting Oro Valley Hospital in the Admitting Department.Position Purpose:Performs patient registration and office support duties of a complex nature. Provides quality customer service to internal and external customers. Participates in the collection process...
-
Rn Vascular Access Specialist
1 day ago
Fountain Hills, United States Sacred Heart Entita, LLC Full time**MUST BE ALREADY LICENSED AS AN RN AND VA-BC BOARD CERTIFIED AS A VASCULAR ACCESS NURSE or HAVE 5 YEARS OR MORE VASCULAR ACCESS EXPERIENCE.** **A Celebrated Private Healthcare Company Providing Excellence In Healthcare** We are a five-star employee celebrated company, growing and seeking Vascular Access Specialists RN's now for Arizona. If you looking to...