Systems Support Analyst

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness.
Community Bridges, Inc. (CB I) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness.
CBI is the premiere non-profit fully integrated healthcare provider of substance use and behavioral health programs in Arizona, including prevention, education and treatment using cutting-edge, nationally recognized, evidence-based models.

Job Summary

The Systems Support Analyst

II

is responsible for all aspects of client systems support. This includes implementation, configuration, coordination, control, maintenance, troubleshooting of all desktops, laptop and tablet and cellular phones. They also perform basic systems security administration functions, including Active Directory, E

lectronic Health Record (EHR)

and other system cleanup and maintenance. System Support Analyst

III

is responsible for handling advanced issues with network implementation and troubleshooting projects; create or assist with MS SQL queries and reports in Microsoft Access or SQL Reporting Services and be proficient in the use of PowerShell for scripting. This role is the escalation point for other support tiers.
Skills/Requirements

Associates Degree

in IT or Computer Science required. Bachelors Degree in IT or Computer Science preferred.
Must demonstrate advanced troubleshooting skills with windows desktop/laptop, windows servers, networking, firewall or WIFI.
A minimum of

five

-year

s of

experience working with others to resolve complex IT related issues

.
Experience with

thorough documentation methodologies for an IT environment
Ability to guide and mentor junior support staff

.
CBI Offers an excellent benefits package

Generous PTO accrual ( 5 weeks ),
Hospital indemnity/ Critical Illness,
Pet Insurance,
Dependent Care Savings, Health Care Savings,
401K with employer match - 100% vested upon enrollment,
Wellness programs,
Tuition Reimbursement and Scholarship Programs, incentives, and more
Very Competitive pay rates
CBI is growing and expanding our services

We are experience tremendous growth in this time. As an essential service provider, we value all our employees and their careers in the clinical field.
*For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley *
CBI Values your Career and have lots of growth opportunities

Our staff experience tremendous professional growth through ongoing training and support. Our team is supported by strong and competent leadership. The leadership at CBI is committed to ongoing professional development for our staff. Come join our team of passionate individuals who are serious about making a difference in the lives of our patients and the communities we serve.
About our Culture, commitment to employees

We are looking for driven and compassionate individuals that thrive in an upbeat and safe working environment. We dedicate a lot of thought and effort into work life balance as well as our competitive composition structure.
We know life happens, thats why we all start with a 5-week PTO plan as well as a wide range of unique benefits
Our Facilities.

Our 26 locations are all state-of-the-art facility that provides top notch integrated care. We are proud to adhere to a no wrong door treatment approach that allows our staff to dramatically improve the quality of life for the patients in their care.
CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is possible
CBI Offers an excellent benefits package
Medical, Dental, Vision, Disability, Life, Supplemental plans - Hospital indemnity/ Critical Illness, Pet Insurance, Dependent Care Savings, Health Care Savings, 401K with employer match - 100% vested upon enrollment, Generous PTO accrual, Wellness programs, Tuition Reimbursement and Scholarship Programs, incentives, and more
For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley.
CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is possible

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