Program Manager

3 weeks ago

Grand Rapids, United States Dematic Full time

Company Overview:

Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 6,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.

Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.

The Role:

Dematic is hiring for a talented Program Manager to focus large complex material handling projects. Complex projects may contain or consist of complex PLC controls software, complex WMS and WCS software, high speed carton and package conveyance and sort subsystems, pallet handling systems etc. This role would be based in Seattle, Washington or Grand Rapids, MI.

Application Knowledge:

  • Substantial and extensive experience with planning, management and execution of highly complex material handling systems

  • Understanding of the dynamic handling characteristics, constraints and risks associated with the wide range of materials handled within a complex material handling system.

  • Knowledge of the constraints and methods for defining and demonstrating equipment, subsystem, and system performance criteria.

  • Understanding and knowledge of various controls architectures, related controls levels, and the functionality of controls domains, inclusive of WMS and WCS integration.

  • Knowledge and understanding of the responsibilities and impacts of project execution when interfacing with General Contractors, Construction Managers or owners. Planning, Monitoring and Controlling

  • Knowledge and ability to identify and develop the proper team skills required for the successful implementation of the various products and subsystems employed in complex systems inclusive of mechanical, controls, software, installation.

  • Ability to develop detailed project schedules inclusive of all in-scope engineering, installation, and integration schedule activities as well as explicit and implicate out-of-scope milestones by others (i.e. owners and general contractors) impacting project execution, using MS Project ePM

  • Development and execute equipment, subsystem, and system commissioning and integration test plans.

  • Ability to develop, define, and execute acceptance test plans inclusive of physical, functional, rate, and availability testing.

  • Knowledge of 3rd party procurement including development of RFPs/RFQs, bid review and assessment, and contract award in cooperation with purchasing resources.

  • Experience with and execution of general processes associated with change control, approvals, and information exchange involving several stake holders, both internal and external, in particular with a large number of subcontractors.

  • Ability to coordinate the execution of activities by internal resources as well as owner/general contractor resources and recognize early and proactively issues that require corrective action and impact on timely execution.

  • Ability to cause team and organizational action to mitigate scope, schedule, and cost concerns both internally and with customers.

  • Experience with the coordination of on-site activities involving many (sub)contractors vying for the same space and time windows.


    Job Family Responsibilities:

  • Leads project/program managers in full scope of responsibilities for the most complex or strategic projects or programs.

  • Designs and develops strategic project/program opportunities.

  • Leads project/program management role (definition of schedule, budget, risk, change, opportunity and resource allocation management) for most complex projects or programs.

  • Provides functional or business process leadership on most complex projects or programs.

  • Leads the design of continuous improvement opportunities.

  • May cultivate client relationships and sales opportunities.

  • Facilitates the execution of project/program solution plan for complex projects or programs.

  • Responsible for delivery of complex project/program plans.

  • Acts as a functional or business process resource on projects or programs.

  • Facilitates execution of continuous improvement plan.

  • May perform active role in maintaining client relationships and sales opportunities.

Key Responsibilities:

Successfully defines work flows, jobs, and reporting relationships to obtain optimum effectiveness. Impact of decisions on business operations can have a moderate to high level of impact. May develop departmental budgets and business plans for functional area. May evaluate and recommend changes in methods or procedures in own area of responsibility. Identifies resource needs and may develop justification. Troubleshoots and resolves complex problems. May recommend/ determine organizational structures and

What We Are Looking For:

Knowledge and Experience:

Demonstrates and applies advanced knowledge of concepts, practices, and procedures for area managed and good knowledge of other areas in the company and how they interact. Demonstrates full understanding and application of management approaches for work direction, motivation, and performance management."


Typically 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.

Typically a Bachelors or Advanced Degree required.


Direction of Others:

Typically manages multiple levels of exempt employees and/or supervisors.



Key Working Relationships:

Primarily organizational contacts and external contacts.

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