Shift Leader

3 months ago

Presque Isle, United States Dunkin' Full time
Dunkin'Dunkin' - Immediate Shift Leader Needed

Are you passionate about delivering a great guest experience and leading a team to success?

We are looking for talented Shift Leaders to join our Dunkin' team As a Shift Leader, you will be responsible for coaching Crew Members to execute operational Brand standards and ensure a friendly guest experience. If you have a great focus, passion for excellence, and strong problem-solving skills, we want you on our team

Competencies:
  • Great Focus:
  • Understands and exceeds guest expectations
  • Displays a sense of urgency with guests
  • Resolves guest concerns promptly
  • Passion for:
  • Sets high standards for self and others
  • Consistently meets or exceeds goals
  • Contributes to overall team performance
  • Problem Solving and Decision Making:
  • Identifies and resolves issues
  • Makes decisions effectively
  • Interpersonal Relationships & Influence:
  • Develops and maintains relationships with team members
  • Operates with integrity and treats others with respect
Skills and Qualifications:
  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High School diploma or equivalent, preferred
Responsibilities:

Team Environment:
  • Support a respectful team environment
  • Communicate shift priorities, goals, and results with team members
  • Support the training of crew members
  • Provide coaching and feedback to crew members
Operational Excellence:
  • Create and maintain a guest-first culture in the restaurant
  • Resolve guest issues promptly
  • Ensure Brand standards, recipes, and systems are executed
  • Maintain a safe, secure, and healthy work environment
Profitability:
  • Drive sales goals and results
  • Execute restaurant standards and marketing initiatives
  • Manage cash over/short during the shift
  • Ensure all products are prepared according to Brand standards


Location: Presque Isle

If you are a motivated individual looking to grow your skills in a fun and dynamic environment, apply now to become a part of our Dunkin' team

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