Guest Service Representative, Full Time

1 month ago

Half Moon Bay, United States Pacifica Hotels Full time

** Guest Service Representative, Full Time**

**Job Category****:** Front Office **Requisition Number****:** GUEST003836 Showing 1 location **Job Details**

**Description**

***SIGN-ON BONUS* LIMITED TIME**

**Half Moon Bay Lodge** is looking for an outstanding **Guest Service Representative** to work in one of the most beautiful settings in the world Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guests expectations on a daily basis. We are currently seeking a Guest Service Representative for Half Moon Bay Lodge.

**Core functions of the position, but are not limited to the following:**

Adhere to Pacificas Pure Stay guidelines to ensure the health, safety and comfort of our team members and guests.

Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines

Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.

Communicate effectively with guests and fellow team members.

Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.

Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.

Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.

Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing Companys reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.

Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.

Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.

Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.

Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.

Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.

Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

Perform other duties as assigned, requested or deemed necessary by management.

**Health Benefits, Travel Perks & More**

Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. Our client also encourages quarterly team building and giving back to the communities in which they work through regular volunteering, and select charity promotions throughout the year.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School or better.

**Experience**

**Preferred**

Personal Skills Highly organized and efficient Pro-active and results driven Ability to adapt and demonstrate flexibility Leads by example and with integrity Excellent communicator and team motivator Business-like, socially engaged, passionate, expressive demonstrating a positive attitude

Professional Skills Proficiency in MS Office Suite Experience with hotel operations software sales programs Skillful in project planning/ tasks and able to prioritize projects/ tasks

**1-3 years:** Work Experience: At least 1-3 years experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities

**Licenses & Certifications**

  • Guest Service Representative

    2 weeks ago

    Half Moon Bay, California, United States Pacifica Hotels Full time

    ** Guest Service Representative** **Job Category****:** Front Office **Requisition Number****:** GUEST03317 Showing 1 location **Job Details** **Description** Pacifica Hotels is looking for an outstanding Guest Service Representative to work in one of the most beautiful settings in the world Our Guest Service Representatives are hands-on, team-oriented...

  • Guest Service Representative

    1 month ago

    Half Moon Bay, United States Pacifica Hotels Full time

    ** Guest Service Representative - Sign-On Bonus Offered for a Limited Time** **Job Category****:** Front Office **Requisition Number****:** GUEST003836 Showing 1 location **Job Details** **Description** **Half Moon Bay Lodge** is looking for an outstanding **Guest Service Representative** to work in one of the most beautiful settings in the world! Our Guest...

  • Guest Service Representative

    4 weeks ago

    Half Moon Bay, United States Pacifica Hotels Full time

    ** Guest Service Representative - Sign-On Bonus Offered for a Limited Time** **Job Category****:** Front Office **Requisition Number****:** GUEST003836 Showing 1 location **Job Details** **Description** **Half Moon Bay Lodge** is looking for an outstanding **Guest Service Representative** to work in one of the most beautiful settings in the world! Our Guest...

  • Guest Service Support Expert

    1 month ago

    Half Moon Bay, California, United States The Ritz-Carlton, Half Moon Bay Full time

    Additional Information Ocean TerraceJob Number Job Category Food and Beverage & CulinaryLocation The Ritz-Carlton Half Moon Bay, One Miramontes Point Road, Half Moon Bay, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about putting food on the table that...

  • Guest Service Support Expert

    4 weeks ago

    Half Moon Bay, California, United States The Ritz-Carlton, Half Moon Bay Full time

    Additional Information Ocean TerraceJob Number Job Category Food and Beverage & CulinaryLocation The Ritz-Carlton Half Moon Bay, One Miramontes Point Road, Half Moon Bay, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about putting food on the table that...

  • Guest Services Supervisor

    10 hours ago

    Silver Bay, United States Full-Time Year-Round Positions Full time

    Job DescriptionJob DescriptionDescription:Silver Bay YMCA is more than a traditional YMCA and more than a traditional hotel. Silver Bay is the best of both combined into one organization that has been around for over 120 years. We are a mission driven organization focused on fostering relationships, strengthening communities and nurturing spirit, mind and...

  • Guest Services Supervisor

    2 weeks ago

    Silver Bay, United States Full-Time Year-Round Positions Full time

    Job DescriptionJob DescriptionDescription:Silver Bay YMCA is more than a traditional YMCA and more than a traditional hotel. Silver Bay is the best of both combined into one organization that has been around for over 120 years. We are a mission driven organization focused on fostering relationships, strengthening communities and nurturing spirit, mind and...

  • Guest Experience Expert

    2 weeks ago

    Half Moon Bay, United States Marriott International, Inc Full time

    **Additional Information** Front Desk **Job Number** 24071917 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Half Moon Bay, One Miramontes Point Road, Half Moon Bay, California, United States VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs...

  • Guest Experience Expert

    1 month ago

    Half Moon Bay, United States Marriott Full time

    Additional Information Front Desk Job Number 24071917 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Half Moon Bay, One Miramontes Point Road, Half Moon Bay, California, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests...

  • Guest Experience Expert

    1 month ago

    Half Moon Bay, United States Marriott International Full time

    Additional Information Front Desk Job Number 24071917 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Half Moon Bay, One Miramontes Point Road, Half Moon Bay, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about...

  • Guest Experience Expert

    4 weeks ago

    Half Moon Bay, United States Marriott Full time

    Additional Information Front Desk Job Number 24071917 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Half Moon Bay, One Miramontes Point Road, Half Moon Bay, California, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests...

  • Guest Experience Expert

    4 weeks ago

    Half Moon Bay, United States Marriott International Full time

    Additional Information Front Desk Job Number 24071917 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Half Moon Bay, One Miramontes Point Road, Half Moon Bay, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about...

  • Guest Experience Expert

    4 weeks ago

    Half Moon Bay, California, United States The Ritz-Carlton, Half Moon Bay Full time

    Additional Information Front DeskJob Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Half Moon Bay, One Miramontes Point Road, Half Moon Bay, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth...

  • Guest Experience Expert

    1 month ago

    Half Moon Bay, California, United States The Ritz-Carlton, Half Moon Bay Full time

    Additional Information Front DeskJob Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Half Moon Bay, One Miramontes Point Road, Half Moon Bay, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth...

  • Guest Experience Expert

    1 month ago

    Half Moon Bay, United States Marriott International Inc Full time

    Additional Information Front Desk Job Number 24071917 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Half Moon Bay, One Miramontes Point Road, Half Moon Bay, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving...

  • Guest Experience Expert

    4 weeks ago

    Half Moon Bay, United States Marriott International Inc Full time

    Additional Information Front Desk Job Number 24071917 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Half Moon Bay, One Miramontes Point Road, Half Moon Bay, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving...

  • Guest Experience Expert

    2 weeks ago

    Half Moon Bay, California, United States Marriott International Inc Full time

    Additional Information Front Desk Job Number Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Half Moon Bay, One Miramontes Point Road, Half Moon Bay, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a...

  • Client Service Representative

    2 weeks ago

    Half Moon Bay, California, United States VCA Animal Hospitals Full time

    We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet highly professional service...

  • Client Service Representative

    2 weeks ago

    Half Moon Bay, California, United States VCA Animal Hospitals Full time

    We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet highly professional service...

  • Housekeeper - Full Time

    10 hours ago

    Silver Bay, United States Full-Time Year-Round Positions Full time

    Job DescriptionJob DescriptionDescription:REPORTS TO: Director of Hospitality ServicesCLASSIFICATION: Full-Time/Non-ExemptSALARY RANGE: $ 15.00 - $ 19.88BENEFITS: 10% YMCA Retirement, Family Program Fees, Free Day Camp, Health Insurance, Paid Time Off.MISSION: To foster relationships, strengthen communities and nurture spirit, mind and body for all.IMPACT:...