Retention Specialist

Job Description

Job Description

Play Your Part In Our Team Succeeding

The Account Care Expert is someone passionate about talking to customers and resolving their issues quickly and efficiently. A self-starter who is able to roll up their sleeves and learn new skill sets to get the job done and a team player who wants to partner with their colleagues to help put the customer experience first
Core Responsibilities:

Be logged into the telephony system and maintain departmental occupancy rate

Manage accounts pending closure that are assigned

Resolve customer concerns in a timely fashion

Answer inbound calls for customers requesting account status changes

Assist with inbound general customer inquiries as needed

Respond to SMS, Email and Voicemails from customers

Work with multiple departments to meet customer needs

Performs other related duties as assigned.

Qualifications

Must possess a high school diploma, or equivalent

Customer service experience preferred (call center, hospitality, service industry, automotive industry etc.)

Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets

Become an expert at PestRoutes - our CRM

Excellent communication and interpersonal skills

Driven and ambitious individual with a strong desire to succeed.

About Us

Moxie Pest Control is named for the drive and enthusiasm embraced by our team Our mission is to improve the quality of life for our customers, team, and community.

We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.

Were more than just a pest control company

What We Live By

Do The Right Thing
We believe in striving to do the right thing because we genuinely care about our customers

Be Nice
We think kindness is contagious, and we believe small gestures can have a big impact.

Be The Solution
Its an understatement to say we take pride in our work. We live by the motto: If a thing is worth doing, its worth doing well.

Keep Improving
Because we care about helping our customers, we take our job knowledge seriously.

Company Perks

At Moxie Pest Control we offer a total rewards package that supports the health, life, and career of our employees. The available plans and programs include:

2021 & 2022: Great Places To Work and Top Places to Work

Awards & Recognition

Monthly Company Events

Company Service Projects

Comprehensive medical coverage that covers many common services at no cost or for a low copay

Additional options for dental and vision benefits, life and disability coverage and more

401K Plan

Roth IRA

Long- and Short-term Disability Coverage (Voluntary)

Paid Time Off

AAP / EEO Statement

Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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