Universal Banker I or II

Description

ANB Bank has financial strength embodied in $3 billion in assets and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion ANB has for banking that makes the difference.

ANB Bank hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities. ANB is committed to rewarding our team members who strengthen our company and culture. ANB offers competitive compensation and a comprehensive benefits package for this position.

• Hiring Pay Range: $17.50 - $20.50
  • Universal Banker I - $17.50 - $19.25 per hour
  • Universal Banker II - $18.00 - $20.50 per hour
    
    • This position may be eligible to receive an additional $1.00 per hour if approved for the Spanish Communication Assistant Program.

Health & Wellness Benefits (Subject to Eligibility Requirements)

• Minimum 4 Weeks of Paid Time Off (PTO)
• 11 Paid Holidays
• Medical, Dental, and Vision Insurance
• Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts
• Company provided Life, AD&D, and Disability Insurance with supplementation options
• 401(k) plan with discretionary company match and profit sharing
• Discretionary annual bonus and employee referral incentives
• Employee Assistance Program (EAP)
• Tuition Reimbursement Program
• Spanish Communication Assistant Program Incentive

Summary

• Responsible for demonstrating excellent customer service in accordance with Sturm Financial Group's Mission, Vision, Values. Opens accounts, handles cash transactions, sells/cross-sells bank products and services, and resolves complex customer service issues. Accountable for sales and service activities for assigned branch locations. Proactively seeks new customers through marketing and prospecting. Refers customers to other areas of the company as appropriate.

Essential Duties and Responsibilities

• Processes paying/receiving transactions and maintains accurate records of all transactions.
• Cashes checks within assigned limits and stated guidelines.
• Responsible for daily cash settlements of cash and proof transactions.
• Balances cash drawer.
• Opens checking, savings, money market and certificates of deposit accounts. Orders check and ATM/Debit cards and provides starter checks for new accounts.
• Understands and effectively applies selling techniques to open, develop, and close sales; creates product interest; actively cross-sells products/services; actively pursues potential customers, both on and off Bank property.
• Identifies customer's financial needs through in-person efforts, cold calls, referrals, and marketing, while providing strong product knowledge and quality service excellence.
• Displays sufficient knowledge in explaining, selling, and administering products; refers customers to appropriate resources within the organization.
• Actively seeks to understand customers' complete financial services needs and recommends products and services based on those needs, including performing customer follow up actions as outlined in the ANB C.A.R.E.S Client Onboarding procedure.
• Identify cross-sell and referral opportunities to broaden customer banking relationships.
• Responds to customer needs and priorities; establishes effective working relationships with customers; identifies and takes appropriate action on customer needs.
• Provides efficient and courteous customer service, researching problems and implementing appropriate resolution.
• Collaborates with team members to achieve branch goals and objectives.
• Delivers the quality of service as defined by department and company standards.
• Maintains confidentiality as defined by department and company standards.
• Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position.
• Adheres to all bank policies, procedures, and regulatory requirements.
• Participates in training and development activities to enhance job knowledge and skills.
• Supports the company's Mission, Vision, and Values.
• Other duties as assigned.
• Universal Banker I
  • Performs several, if not all, of the above duties with regular direction and supervision.

• Universal Banker II
  • Performs all of the above duties with moderate direction and supervision and with high attention to detail.
  • Resolves basic to intermediate customer service needs.
  • Identifies and resolves basic to intermediate problems.
  • Proficient in explaining, selling, and administering products.
  • Follows assigned procedures and tasks without prompting.
  • Performs the duties above with moderate direction and supervision.

Education and/or Experience

• Universal Banker I
  
  • No experience required.
  • Previous customer service or cash handling experience preferred.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Basic computer skills and proficiency in Microsoft Office applications.
  • Basic knowledge of banking products, services, and regulations preferred.
• Universal Banker II
  
  • Minimum 6 months prior bank experience performing teller or personal banker duties; or 1 year of cash handling or customer service experience; or equivalent combination of education and experience.
  • Proficient computer skills and proficiency in Microsoft Office applications.
  • Intermediate understanding of banking products, services and regulations.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule: Monday - Friday, 8:00am - 5:00pm

Equal Opportunity Employer / Affirmative Action / Minorities / Female / Disabled / Veteran

ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development and promotional opportunities for its employees. Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, pregnancy, marital status, genetic information, gender identity, or any other status protected by federal, state, or local law.

ANB Bank complies with the Equal Pay for Equal Work Act. ANB Bank requests that Applicant not disclose its wage rate history to ANB Bank. If ANB Bank for any reason comes into possession of Applicant's wage rate history, ANB Bank will not rely on it in determining a wage rate. ANB Bank requests that applicant not provide information on age, date of birth or graduation date from any academic institution, including on resumes.

Anticipated Date of Application Window Closure: 11/07/2024 (or until filled)

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