Guest Service Manager

3 weeks ago

Lincoln, United States Schulte Companies Full time
Description

Collegiate Hotel Group®, is seeking a Guest Experience Specialist to join Graduate Lincolnand its brilliant team of hospitality enthusiasts.

POSITION DESCRIPTION

A champion of Graduate Homes guest experience and telling the Graduate Hotels story. The Guest Experience Manager leads operations for the Graduate Homes program and acts as a concierge for guests throughout their stay. This individual Is highly engaged in the community and makes recommendations, reservations, and overall aids in those areas to our guests. They are also tapped into the local community, naturally socialize with residents and can engage with perspective homeowners to pitch them on the Graduate Homes program.

GRADUATE HOMES RESPONSIBILITIES

  • Act as the point of reference for Graduate Homes guests who need assistance or information and attend to their wishes and requirements
  • Support, manage and direct team of direct reports. (This may include but is not limited to Housekeeping, Maintenance and Administrative staff)
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met
  • Reviews guest satisfaction results and conducts audits of homes to identify areas of improvement
  • Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee opportunity areas
  • Ensures prompt and courteous service to guests
  • Completes and monitors employee schedules
  • Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by both Graduate Homes and Graduate Hotels
  • Acquire extensive knowledge of the local market, including nearby venues and businesses to make the most suitable recommendations for guests staying in said market
  • Fulfills unusual requests such as arranging for adventure experiences such as hot air balloon rides, coordinating special moments for guests, and searching for hard-to-find items
  • Respond to complaints and find the appropriate solution
  • Arrange for interpreters or translators when needed
  • Develop and maintain service relationships to fulfill the needs of patrons, customers, guests, or employees
  • Performs other related duties as assigned


JOB DUTIES AND RESPONSIBILITIES
  • Ensure homes are prepared in advance of guest arrival and turned over properly after guest departure.
  • Order all amenities for upcoming guests
  • Reach out to each VIP, homes, and special occasion guests 1 week prior to their arrival
  • Reach out to each VIP, homes, and special occasion guest during their stay
  • Review incoming packages and special rate code guests
  • Review all home reservations and be knowledgeable of homeowners contacts and guests goals
  • Make reservations for guests at restaurants, spas, transportation, and any other requested activities
  • Gain familiarity and be the expert on property for information on the city's geography, restaurants, amenities, clubs and tourism industries to provide accurate information to hotel guests
  • Personally develop relations with well-established services: baby-sitters, florists, beauty and barber shops, in room spa services, local convention and visitor bureau, and local venues
  • Be familiar with all local events and activities and communicate those events to entire staff
  • Recommends community activities to guests
  • Arrange events, excursions, transportation etc. upon request from guests
  • Assist Front Desk with phones, guest communication, check-ins and check-outs when necessary
  • Share the news of Graduate Homes with the community and send homeowner referrals to Property Support
  • Other duties as assigned
EDUCATION AND EXPERIENCE
  • Minimum of 2 years in hotel customer service experience
  • Minimum of 1 year of concierge experience or like position
  • Minimum of 1 year in vacation rental or real estate work
  • Minimum of High School education, post-high school education preferred


KNOWLEDGE, SKILLS AND ABILITIES
  • Opera, Revinate, Alice, and Medallia working knowledge preferred
  • Outgoing personality
  • Ability to communicate effectively verbally and written
  • Team player
  • Ability to exceed expectations of guests
  • Customer service focus


BENEFITS/ PERKS
  • Work today, get paid today, with Daily Pay
  • Free telemedicine and virtual mental health care access for all team members starting day one
  • Multiple health insurance and life insurance options
  • 401k plan + company match
  • Paid time off for eligible team members
  • Holiday pay/ paid holidays
  • Pet insurance
  • Employee Assistance Program
  • Discounted hotel rooms

  • Savings Marketplace discounts on event tickets, electronics, gym memberships + more


*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Collegiate Hotel Group is an Equal Opportunity Employer.

Location Description

We're just a dash from UNL campus and amid the fun and fuss of the historic Haymarket District in downtown Lincoln. Students, faculty and alum can enjoy our everyday get-away bedecked in Americana and vibrant greens. Host to 231 keys, 14.000 SF of events space, landmark weddings, playful get-togethers (indoor pool or pinball anyone?) and Huskers happeningsit all happens here. Grab some friends and grab a coffee at our caf, Poindexter, or a meal and beverage at our full-service restaurant, Trophy Room.

  • Guest Service Representative

    1 month ago

    Lincoln, United States Buffalo Lodging Associates Full time

    We are currently looking for front desk agents to join our Team! The Courtyard by Marriott -Providence Lincoln is situated minutes from Twin River Casino, Bryant University and Kirkbrae Country Club, and is only 9 miles from everything Downtown Providence has to offer. With 129 beautifully appointed guest rooms, we also have our onsite Bistro Restaurant &...

  • Guest Service Representative

    1 week ago

    Lincoln, United States Buffalo Lodging Associates Full time

    We are currently looking for front desk agents to join our Team! The Courtyard® by Marriott -Providence Lincoln is situated minutes from Twin River Casino, Bryant University and Kirkbrae Country Club, and is only 9 miles from everything Downtown Providence has to offer.With 129 beautifully appointed guest rooms, we also have our onsite Bistro Restaurant &...

  • Guest Service Representative

    1 month ago

    Lincoln, United States Buffalo Lodging Associates, LLC Full time

    Job DescriptionJob DescriptionWe are currently looking for front desk agents to join our Team! The Courtyard® by Marriott -Providence Lincoln is situated minutes from Twin River Casino, Bryant University and Kirkbrae Country Club, and is only 9 miles from everything Downtown Providence has to offer. With 129 beautifully appointed guest rooms, we also have...

  • Guest Service Representative

    1 month ago

    Lincoln, United States Nothing Bundt Cakes Full time

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...

  • Guest Service Representative

    3 weeks ago

    Lincoln, Nebraska, United States Schulte Companies Full time

    Graduate Hotels, is seeking a Guest Service Representative to join Graduate Lincolnand its brilliant team of hospitality enthusiasts. Graduate Hotels creates authentic, spirited spaces that connect travelers, students and locals alike. Through thoughtfully curated design, creative F B and community-focused events, we create hotels worthy of their...

  • Guest Services Agent

    1 month ago

    Lincoln, United States Avantic Lodging Enterprises Full time

    Job SummaryGuest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive,...

  • Guest Services Agent

    1 month ago

    Lincoln, United States Avantic Lodging Enterprises Full time

    Job DescriptionJob DescriptionJob SummaryGuest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge...

  • Guest Service Representative

    4 weeks ago

    Lincoln, United States Residence Inn Providence Lincoln Full time

    As **Guest Service Representative**, you are the first and last impression on our guests. You are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and surrounding...

  • Guest Services Team Members

    1 month ago

    Lincoln, Nebraska, United States teamworkonline Full time

    DEPARTMENT: Guest Services Team (Food & Beverage/General Store/Ticketing)POSITIONS INCLUDE: Team Members, Team LeadsHOURS:Flexible scheduling to work around your schedulesExtended/irregular hours including evenings, weekends and holidays as needed and availableUp to 40 hours/week availableOngoing hours available year round based on eventsJOB DESCRIPTION:The...

  • Guest Services Team Members

    1 month ago

    Lincoln, United States teamworkonline Full time

    DEPARTMENT: Guest Services Team (Food & Beverage/General Store/Ticketing)POSITIONS INCLUDE: Team Members, Team LeadsHOURS:Flexible scheduling to work around your schedulesExtended/irregular hours including evenings, weekends and holidays as needed and availableUp to 40 hours/week availableOngoing hours available year round based on eventsJOB DESCRIPTION:The...

  • Guest Service Representative

    17 hours ago

    Lincoln, United States Nothing Bundt Cakes #248 Full time

    Job DescriptionJob DescriptionAt Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go...

  • Guest Service Representative

    1 month ago

    Lincoln, United States Nothing Bundt Cakes Full time

    At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll...

  • Guest Service Representative

    1 month ago

    Lincoln, United States Schulte Companies Full time

    Description Graduate Hotels®, is seeking a Guest Service Representative to join Graduate Lincolnand its brilliant team of hospitality enthusiasts. Graduate Hotels creates authentic, spirited spaces that connect travelers, students and locals alike. Through thoughtfully curated design, creative F B and community-focused events, we create hotels worthy of...

  • Guest Service Representative

    4 days ago

    Lincoln, United States Schulte Companies Full time

    Job DescriptionCollegiate Hotel Group®, is seeking a Guest Service Representative to join Graduate Lincolnand its brilliant team of hospitality enthusiasts. JOB DUTIES AND RESPONSIBILITIESGreets guests as they arrive, focusing on personal recognition in a warm and authentic manner Reviews arrival list daily and assists in preparing, assembling and...

  • Guest Service Representative

    2 weeks ago

    Lincoln, United States Schulte Companies Full time

    Job DescriptionCollegiate Hotel Group®, is seeking a Guest Service Representative to join Graduate Lincolnand its brilliant team of hospitality enthusiasts. JOB DUTIES AND RESPONSIBILITIESGreets guests as they arrive, focusing on personal recognition in a warm and authentic manner Reviews arrival list daily and assists in preparing, assembling and...

  • Guest Service Representative

    1 month ago

    Lincoln, United States Graduate Hotels Full time

    Description Graduate Hotels®, is seeking a Guest Service Representative to join Graduate Lincoln and its brilliant team of hospitality enthusiasts.  Graduate Hotels creates authentic, spirited spaces that connect travelers, students and locals alike. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels...

  • Service Manager

    1 week ago

    Lincoln, United States Texas Roadhouse Full time

    For a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legen Service Manager, Manager, Operations, Retail, Service

  • Guest Advocate

    1 month ago

    Lincoln, United States Target Full time

    Target - 620 George Washington Hwy [Retail Cashier / Customer Service / Team Member] As a Guest Advocate at Target, you'll: Create a welcoming experience by authentically greeting, every guest every time; Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; Welcome guests into self-checkout and provide...

  • Front Office Manager

    4 weeks ago

    Lincoln, United States Woodbury Corporation Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONFRONT OFFICE MANAGERThe Front Desk Manager is responsible for the success of the front office operation, including management of the front desk, training and employee development, delivery of quality service and resolution of guest issues, while maximizing room revenue and occupancy, and provides exemplary...

  • Member Services Representative

    3 weeks ago

    Lincoln, United States Crunch Fitness Full time

    Description The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our members. Position Requirements Expectations Greet all members & guests...