Current jobs related to Banking Associate- Hampstead, NH - Hampstead - New Hampshire Staffing

divh2Banking Associate/h2pWork Location: Hampstead, New Hampshire, United States of America Hours: 30 Pay Details: $22.00 - $27.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role./ppLine of Business: Personal Commercial Banking/ppJob Description: The Banking Associate is a professional in banking, plays a key role in delivering TDs Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals./ppDepth Scope:/pulliPerforms a wide range of tasks across multiple areas within a Store location; to include processing customer transactions, opening new accounts and educating customers on all banking products and services/liliDelivers end-to-end advice customers expect: (1) building trust with educational content tools, (2) providing consultative support, and (3) advocating with proactive insights recommendations/liliUtilizes TDs systems and tools to engage with Customers to acquire and deepen relationships by providing advice and guidance to ultimately attract, and retain the customer/liliUnderstands customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience/liliAccurately completes everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating on products, services and tools or referring to the appropriate expert/liliServices the customer, on both the teller line and platform as needed, with the ability to service customers with opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and on-line (digital) banking/liliConnects with customers, provides financial advice, and deepens relationships through lead management activities to include the creation management of self-generated leads, the management of received partner/retail to retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS), setting and/or hosting appointments, and lead prioritization/li/ulpEducation Experience:/pulliHigh school diploma or GED/lili1 year experience working with customers in any capacity and can be demonstrated through any of the following: volunteering, education, military experience preferred/liliDemonstrated Customer Service skills preferred/liliAbility to work during operating hours to include evenings, weekends and holidays as scheduled/liliTeller experience preferred/liliRequired to complete Teller training and part 1 of platform training upon hire/liliStrong organization skills to handle multiple tasks in a fast-paced environment/liliExcellent communication skills with ability to be concise, clear and consistent/liliDemonstrated effective problem-solving skills/liliDemonstrated ability to schedule and prioritize work/liliDemonstrated ability to work independently and within deadlines/liliSound judgment in decision making and problem solving/liliProficient in Microsoft Office/liliNotary License preferred/li/ulpCustomer Accountabilities:/pulliConsistently provides legendary customer service while transacting, promoting, educating and referring TD Products to new and existing customers/liliEstablishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversations to identify any additional needs and offer a solution or partner referral/liliManages wait times to meet with a Banker by scheduling, rescheduling or canceling client meetings/liliEngages in lobby leadership and represents the first point of contact for customer inquiries and helps to orchestrate the customer walk-in traffic and can be the first point of contact for customer resolution or to make appointments to see an expert/liliUnderstands and supports the Banks customer service strategy/liliConsiders the impact of decisions on the well-being of TD, its customers and stakeholders/liliDrives referrals to Store colleagues and partners to support the broader more complex financial needs of customers/liliEnsures tasks are performed within established policy and procedures/liliSuccessfully completes all required job specific, compliance-related training/liliUnderstands, utilizes and follows compliance/risk and control programs/liliEnsures ongoing compliance with internal/external audit and regulatory requirements. Provides prompt and comprehensive responses to all external audit, regulator and compliance requests and findings. Maintains appropriate records of action plans/liliIs knowledgeable of and complies with TD Code of Conduct/li/ulpShareholder Accountabilities:/pulliEnsures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer/liliAccurately processes cash/deposit/withdrawal transactions and other account servicing requests/liliDecisions processes everyday transactions such as but not limited to opening/closing, servicing accounts, depositing or cashing checks, reordering a debit card, or updating address/liliEnsures compliance with all regulations, policies and procedures adhering to required controls, critical dates and accurate documents/liliApplies customer authentication principles, compliance regulations and due diligence to new account openings and transactions/liliAccurately and efficiently performs transactions as accountable for cash drawers including maintaining cash limits and securing cash drawers/stations/balances out cash drawer and TCR/liliFollows policy and procedure for Customer Authentication/liliActs as Dual Control agent when required/liliFollows all required open/close procedures/li/ulpEmployee/Team Accountabilities:/pulliContributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team/liliBe an active participant in personal performance and development activities/liliActs as a brand champion both internally and externally/liliCollaborates with team members in contributing to the success of the team and organization/liliPartners as a team player/liliActively seeks opportunities to improve delivery of work with high attention to quality standards/liliActively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skills/liliPositively embraces change/liliAdheres and participates in TDs Shared Commitments/liliModels quality service at every Customer interaction/liliBe engaged in advancing and sustaining a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experience/liliMay train and act as a mentor to newer colleagues/li/ulpPhysical Requirements:/pulliNever: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel Occasional International Travel Never/liliPerforming sedentary work Frequent/liliPerforming multiple tasks Continuous/liliOperating standard office equipment - Continuous/liliResponding quickly to sounds Continuous/liliSitting Frequent/liliStanding Frequent/liliWalking Frequent/liliMoving safely in confined spaces Occasional/liliLifting/Carrying (under 25 lbs.) Occasional/liliLifting/Carrying (over 25 lbs.) Occasional/liliSquatting Occasional/liliBending Occasional/liliKneeling Occasional/liliCrawling - Occasional/liliClimbing Occasional/liliReaching overhead Occasional/liliReaching forward Occasional/liliPushing Occasional/liliPulling Occasional/liliTwisting Occasional/liliConcentrating for long periods of time Continuous/liliApplying common sense to deal with problems involving standardized situations Continuous/liliReading, writing and comprehending instructions Continuous/li/ul/div