Customer Service Agent

2 months ago


Nashville, United States Urbanex Pest Control Full time
Customer Service Agent

Location: Nashville, TN

Compensation: $16.00 - $18.00 hourly

Job Description:

As a Customer Service Agent at Urbanex Pest Control, you will serve as a crucial link between our company and our valued customers. In this role, you will be responsible for delivering top-notch customer service and support, ensuring each interaction reflects Urbanex's high standards of professionalism and care. This role is a fantastic opportunity for individuals passionate about customer service and looking to thrive in a collaborative, dynamic environment.

Key Responsibilities:
•Ensure high-quality customer interactions that align with Urbanex's commitment to excellence.
•Efficiently handle a mix of inbound and outbound communications, including phone calls, text messages, and emails, primarily focusing on routine customer requests.
•Assist in scheduling services, managing free re-treatment requests, and updating and processing customer payments.
•Engage in outbound calls aimed at enhancing customer experience and loyalty.
•Collaborate across departments, providing support to sales representatives, service technicians, and other team members in a dynamic, interconnected environment.

Qualifications:
•High School Diploma or GED required.
•A minimum of 2 years' experience in a customer service role.
•Strong communication skills, comfortable with a variety of communication channels including phone, text, and email.
•Proficiency in handling high-volume, fast-paced call center operations.
•Commitment to sitting at a desk and working on a computer for prolonged periods.

Candidates must be willing to complete a background check for this position

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