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Service Activation Assistant Kings Hill

4 weeks ago

Kent, United States Trooli Ltd Full time

About you: If you are a well-organised individual with excellent customer service skills and a willingness to learn broadband technology, then this could be the role for you Please note this role is a 3-month fixed term contract initially based in our Kings Hill office Monday-Friday. The role: As a Service Activation Assistant, you will manage our customers through their service activation journey from the point of order to their broadband service going live. You will be responsible for ensuring a seamless and efficient activation of services for new and existing customers. Further responsibilities include: Managing customer relationships between the point of sale and the service being active through various means, including phone calls and emails. Sending and tracking standard communications to customers to keep them up to date on their service installation and what to expect at each stage. Responding to customer enquiries about their installation. Having a good level of IT literacy and the ability to learn new software systems quickly. Skills and experience: Previous Customer Service experience Exceptional communication skills Resilient mindset with a focus on customer satisfaction Ability to collaborate with internal and external stakeholders Strong IT literacy Analytical ability and logical thinking Qualifications: GCSE grade 4-9 in English and Maths Why Trooli: At Trooli, we are passionate about innovation and excellence. We offer a dynamic work environment where you can make a significant impact on our growth and services. Youll be joining a forward-thinking team that values collaboration and a can-do attitude. We also offer competitive salaries, comprehensive benefits, and opportunities for professional development. At Trooli, we work hard to create an inclusive, collaborative, and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact us for a chat or email us directly at recruitmenttrooli.com . We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely. J-18808-Ljbffr