Lead Security Officer

Lead Security Officer (Concierge) - Residential - Chicago, IL Location: Chicago, IL Titan Security is built on serving our clients and building careers. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Titan is recognized as a Top Workplace in 2024 and 2025 by USA Today. Our core values are Unified, Transparent, Innovative, Committed and Accountable, guiding us in providing unparalleled service and support. We are hiring union Lead Security Concierge to work at a luxury residential building on the Far North Side of Chicago in the Rogers Park area. This is a 2nd Shift Monday-Friday 2pm-10pm; must be able to hold over 4 hours. Responsibilities Help supervise operations of an assigned Client site on the assigned shift. Report directly to Site Supervisor/Director and/or Marksman / Titan Management. Manage a team of security officers, including participating in scheduling, payroll, training, coaching, development and support. Ensure the Client Site is provided with high quality security services to protect people and property. Handle all escalated security issues or emergency situations appropriately. Develop staff in both technical and professional skills through performance management (coaching, recognition, etc.). Provide the basis of a great work environment by treating staff with respect. Assist in the coordination and/or conduct site-specific on-the-job training, client-specific training and annual refresher training for staff by adhering to Titans training standards. Reconcile logs, shift responsibilities and patrols; review incident reports prior to submitting to Site Supervisor and/or Director and coordinate preliminary investigations. Develop/maintain operational procedures and post orders that are always available for emergency reference by staff. Train and qualify to work assigned post. Understand the specific and general post instructions for that assigned post. Maintain practical knowledge of all additional and emergency post instructions that are called for by the client. Maintain access control procedures set by building management. Effectively utilize access control systems, visitor management systems and CCTV systems as needed. Identify all tenants and/or visitors upon arrival. Ensure visitors and vendors are properly signed in prior to accessing the building. Observe departing personnel to guard against theft of tenant or building property. Monitor security cameras within the facility. Respond to incidents including property emergencies. Conduct general patrols of the entire property during various hours, including stairs and exterior patrols in any weather conditions. Ability to stand/sit/walk for extended periods of time. Assist tenants and visitors with directions and general business information. Clearly and accurately record data such as property damage, unusual occurrences, and malfunctioning equipment, to building and Titan management. Maintain clear, accurate logs pertaining to people or property including packages. Provide excellent Customer Service to all parties encountered while on duty. Other duties as assigned. These positions require at least 2 years of continuous supervisory experience. Qualifications Education and/or Experience: High School diploma or general education degree (GED) and 3 years prior satisfactory employment as a security officer or directly related experience. Must be at least 18 years of age. Certificates, Licenses, Registrations: Valid Security License if required by state, drivers license as applicable. Language Skills: Ability to read, write, speak, and understand English. Bi-lingual considered a plus. Other Qualifications: Ability to pass pre-employment drug screen and criminal background check. Must maintain a working telephone number though which we can contact you. Physical Demands: The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job. The duties may include standing for extended periods; lifting, pushing, and/or pulling at least 50 lbs; interior and exterior foot patrols; and performing duties in various weather conditions. Pay and Benefits: $20.30/hour as of January 1st, with potential increase to $21.30/hour; paid time off and paid holidays; medical and dental insurance; opportunities for career growth and promotion; skills-enhancing training. EOE/M/F/D/V Note: This description reflects the general responsibilities of the role and is not intended to be an all-inclusive list of duties. Nothing in this description guarantees employment regardless of any timelines. This role is open until filled. #J-18808-Ljbffr