Patient/Customer Support Lead

4 weeks ago

Pittsburgh, United States Blink Health Full time
Company Overview:

Blink Health is a healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us

This is a full-time, on-site position based in our Pittsburgh office
  • Manage a growing team of Patient/Customer Support (call center) Specialists and assist with the day-to-day operations of the Patient/Customer Support team to ensure operational excellence and adherence to SLAs
  • Review and analyze team and individual Specialists' performance data to meet and exceed structured performance targets across the team
  • Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growth
  • Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize performance
  • Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience
  • Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from Patient Support team
  • Foster a collaborative, cohesive, and enjoyable team dynamic
Requirements:
  • Bachelor's Degree in Communication, Business Administration or equivalent degree/experience
  • 3+ years of leadership experience in a fast paced environment
  • 2+ years of customer service, healthcare, pharmacy or other relevant experience
  • Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners
  • Ability to leverage data to make crucial decisions independently
  • Strong problem solving skills, especially when working with ambiguous information
  • Attention to detail with a knack for precision and organization
  • Confident, patient, respectful, and a clear communicator


Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Patient Support Specialist

    3 weeks ago

    Pittsburgh, United States ConnectiveRx Full time

    **Patient Support Specialist (In-bound call)** Pittsburgh, PA 15275, USA Req #1732 Thursday, October 28, 2021 ConnectiveRx is a leading, technology-enabled healthcare services company. We work strategically with hundreds of biopharmaceutical manufacturers to help commercialize and maximize the benefits of specialty and branded medications. Our mission is to...

  • Patient Support Specialist

    2 weeks ago

    Pittsburgh, United States ConnectiveRx Full time

    **Patient Support Specialist (In-bound call)** Pittsburgh, PA 15275, USA Req #1732 Thursday, October 28, 2021 ConnectiveRx is a leading, technology-enabled healthcare services company. We work strategically with hundreds of biopharmaceutical manufacturers to help commercialize and maximize the benefits of specialty and branded medications. Our mission is to...

  • Lead Patient Care Technician

    4 weeks ago

    Pittsburgh, United States UPMC Full time

    **UPMC Mercy is searching for a Lead Patient Care Technician to work in our weekend program supporting our Evaluation and Referral Center (ERC). This position will work two, 12-hour shifts during the weekend. Our UPMC weekend program allows this position to be considered a full-time employee and is eligible for all of the incredible UPMC full-time...

  • Lead Patient Care Technician

    2 weeks ago

    Pittsburgh, United States UPMC Full time

    **UPMC Mercy is searching for a Lead Patient Care Technician to work in our weekend program supporting our Evaluation and Referral Center (ERC). This position will work two, 12-hour shifts during the weekend. Our UPMC weekend program allows this position to be considered a full-time employee and is eligible for all of the incredible UPMC full-time...

  • Patient Support Specialist

    1 week ago

    Pittsburgh, United States ConnectiveRx Full time

    The primary purpose of this position is to engage in and maintain regular communication with physicians, medical office staff, outside sales representatives, and internal medical staff to support, document, and coordinate patient hub services. This communication will routinely be in the form of inbound phone calls, issue ticket management, and live chat....

  • Lead Patient Care Technician

    2 weeks ago

    Pittsburgh, United States UPMC Full time

    Are you a Patient Care Technician - Senior or Specialist and looking to take the next step in your career? UPMC Children's Hospital is seeking a Full-Time Lead Patient Care Technician to work in our Neonatal Intensive Care Units. The Lead Patient Care Technician is a leader in the department. In addition to performing the responsibilities of PCT Senior,...

  • Lead Patient Care Technician

    2 weeks ago

    Pittsburgh, United States UPMC Full time

    Are you a Patient Care Technician - Senior or Specialist and looking to take the next step in your career? UPMC Children's Hospital is seeking a Full-Time Lead Patient Care Technician to work in our Neonatal Intensive Care Units. The Lead Patient Care Technician is a leader in the department. In addition to performing the responsibilities of PCT Senior,...

  • Technical Customer Support Specialist

    2 weeks ago

    Pittsburgh, United States Proofpoint Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! *We're committed to bringing passion and customer focus to the business.* **The Role** We are seeking a Technical Customer Support Specialist to join our team at our Pittsburgh, PA office located in the Strip District. Here in Proofpoint's Customer Support team, we take pride...

  • Customer Care

    3 weeks ago

    Pittsburgh, United States ZOLL Medical Full time

    Customer Care - Product Techncal Support Specialist - Remote At ZOLL, we're passionate about improving patient outcomes and helping save lives.We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious...

  • Customer Care

    3 weeks ago

    Pittsburgh, United States ZOLL Medical Full time

    Customer Care - Product Techncal Support Specialist - Remote At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious...

  • Patient Support Specialist

    4 weeks ago

    Pittsburgh, United States ConnectiveRx Full time

    The primary purpose of this position is to engage in and maintain regular communication with physicians, medical office staff, outside sales representatives, and internal medical staff to support, document, and coordinate patient hub services. This communication will routinely be in the form of inbound phone calls, issue ticket management, and live chat....

  • Patient Support Specialist

    4 weeks ago

    Pittsburgh, United States Blink Health Full time

    Company Overview: Blink Health is a healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for...

  • Customer Support Engineer

    3 weeks ago

    Pittsburgh, United States Franklin Fitch Full time

    Customer Support Engineer | Software company | Pittsburgh, PA | $45k-$55k Are you in the market for a new role? Excited about the prospect of working for a growing software firm? This could be the role for you! We are working with a software firm that specialize in providing services within a very niche industry. They have an existing software support...

  • Customer Support Engineer

    2 weeks ago

    Pittsburgh, United States Franklin Fitch Full time

    Customer Support Engineer | Software company | Pittsburgh, PA | $45k-$55k Are you in the market for a new role? Excited about the prospect of working for a growing software firm? This could be the role for you! We are working with a software firm that specialize in providing services within a very niche industry. They have an existing software support...

  • Customer Support Engineer

    3 weeks ago

    Pittsburgh, United States Franklin Fitch Full time

    Customer Support Engineer | Software company | Pittsburgh, PA | $45k-$55kAre you in the market for a new role? Excited about the prospect of working for a growing software firm?This could be the role for you!We are working with a software firm that specialize in providing services within a very niche industry. They have an existing software support team in...

  • Customer Support Engineer

    1 week ago

    Pittsburgh, United States Franklin Fitch Full time

    Customer Support Engineer | Software company | Pittsburgh, PA | $45k-$55kAre you in the market for a new role? Excited about the prospect of working for a growing software firm?This could be the role for you!We are working with a software firm that specialize in providing services within a very niche industry. They have an existing software support team in...

  • Customer Care

    1 week ago

    Pittsburgh, United States ZOLL Services LLC (on SAM site) Full time

    Reference #: R10736 CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory...

  • VisionWorks

    9 hours ago

    Pittsburgh, United States Sales Lead Full time

    Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great. A Visionworks  Sr....

  • Customer Support Specialist

    1 week ago

    Pittsburgh, United States WHC World Wide LLC Full time

    Pittsburgh Transportation Group is actively seeking to fill the position of a full-time a Customer Support Specialist __ to assist with our daily transportation operation in Pittsburgh, PA. We are looking for qualified individuals with dispatch/transportation experience to provide excellent customer service to both our drivers and...

  • Customer Support Specialist

    2 weeks ago

    Pittsburgh, United States WHC World Wide LLC Full time

    Job DescriptionJob DescriptionPittsburgh Transportation Group is actively seeking to fill the position of a full-time a Customer Support Specialist to assist with our daily transportation operation in Pittsburgh, PA.We are looking for qualified individuals with dispatch/transportation experience to provide excellent customer service to both our drivers and...