Community Access Specialist

4 weeks ago

Hayward, United States Tiburcio Vasquez Health Center Full time

Under the general supervision of the Call Center Manager, the Community Access Specialist will improve patients' access to care and health outcomes through ensuring they receive an introduction to TVHC, care coordination via a variety of communication platforms, reviewing and improving panel management access, and linking patients to other services. This position will assist in increasing continuity of care and provider utilization metrics.

This is an on-call position, which requires flexibility in availability. Please note that the number of hours per week may vary (up to 40 hours) based on operational needs, and while the role is on-call, there may be opportunities for additional shifts or regular hours depending on demand.

Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high-quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education, and more.

Compensation: $25.20 - $26.46 per hour, includes 20% differential pay in lieu of benefits

TVHC offers compensation ranges that are determined by a thorough market-based analysis and are fully disclosed in accordance with California law. The pay for a selected candidate is determined by a variety of factors to ensure fair and equitable compensation. These factors include the candidate's experience, education, skills, training, licensure, certifications, and the specific scope of the role. We are committed to providing a competitive compensation package that extends beyond base salary, designed to support the health, wealth, and career development of our employees.

Responsibilities:

  • Patient Texting: Responsible for responding to all incoming patient texts, including assisting patients with appointment scheduling needs via text, forwarding clinical questions to appropriate staff, and coordinating text-based clinical outreach campaigns.
  • Appointment Recalls: Responsible for finding appointments for patients on the waitlist with their Primary Care Provider, and reviewing cancelled appointments to strategically schedule patients in order to ensure access and continuity of care.
  • Appointment Waitlist: Responsible for finding appointments for patients on the waitlist, and reviewing cancelled appointments to schedule patients in order to ensure everyone receives access to care.
  • Panel Management: Review all upcoming and past appointments to ensure that patients have the most appropriate Primary Care Provider (PCP) assigned to them, review and adjust scheduled appointments as needed to allow patients to see their PCP as often as possible.
  • Patient Portal: Facilitate text/email messages to patients to assist in boosting portal enrollment. Review appointments scheduled through the portal to ensure they are appropriately scheduled and necessary, based on established scheduling guidelines.
  • New Patient Orientation: Communicate by phone and text with New Patients in advance to ensure insurance eligibility is up-to-date, explain to patients the importance of cancelling appointments in advance if they are unable to come, and ensure any questions a patient may have when becoming a new TVHC is answered in a timely manner.
  • Access to Community Services: Link patients to other community services when needed.
  • Performance Improvement: Participate in Performance Improvement/Continuous Quality Improvement activities as assigned.
Requirements
  • Bilingual English/Spanish required.
  • High School Diploma or GED required.
  • At least 1-year experience working directly with patients in a medical office; Federally Qualified Health Center is preferred. Knowledge of current EHR practice management system is preferred.
  • Knowledge of medical payer systems; Medi-Cal highly desirable.
Qualifications:
  • Able to relate appropriately to, communicate effectively with, and develop trusting relationships with diverse patient population and with staff.
  • Excellent verbal and written communication skills; ability to effectively communicate with patient population and staff; demonstrate a high degree of diplomacy and tact.
  • Culturally sensitive and demonstrated ability and effectiveness working effectively with ethnically diverse populations.
  • Must be able to review and analyze data and determine appropriate action to enhance patient access.
  • Beginner to intermediate proficiency in Microsoft applications: Word, Outlook and Excel.
  • Must be comfortable and proficient in using online communication techniques (email and texting, etc.) in a professional manner.
  • Provide excellent customer service to patients, community, and co-workers.
  • Demonstrates flexibility in regard to job duties and assignments.

  • Patient Access Specialist- Pharmaceuticals

    4 weeks ago

    Hayward, United States HealthCare Recruiters International Full time

    The Patient Engagement Specialist is a key field-based member of the Market Access Patient Services team responsible for contacting designated accounts and providing support to both the patients, families and healthcare providers (HCPs). This position requires expertise and knowledge of complex pharmaceutical related patient access, HUB and reimbursement...

  • Talent Acquisition Specialist

    3 weeks ago

    Hayward, United States NorthLakes Community Clinic Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.The new Talent Acquisition Specialist role at NorthLakes will be a key position on our Recruitment team within Human Resources.The Talent Acquisition Specialist develops and executes effective sourcing...

  • Community Specialist, Channel Retail

    4 weeks ago

    Hayward, United States Apple Full time

    Community Specialist, Channel Retail Hayward,California,United States Sales and Business Development Imagine what you could do here. The people here at Apple dont just create products they create the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through...

  • Talent Acquisition Specialist

    4 weeks ago

    Hayward, United States NorthLakes Community Clinic Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The new Talent Acquisition Specialist role at NorthLakes will be a key position on our Recruitment team within Human Resources. The Talent Acquisition Specialist develops and executes effective sourcing...

  • Talent Acquisition Specialist

    4 weeks ago

    Hayward, United States NorthLakes Community Clinic Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.The new Talent Acquisition Specialist role at NorthLakes will be a key position on our Recruitment team within Human Resources. The Talent Acquisition Specialist develops and executes effective sourcing...

  • Communication Specialist

    4 hours ago

    Hayward, California, United States Soliant Full time

    Speech Therapist OpportunitySoliant is seeking a highly qualified Speech Therapist to provide speech and language services in a school district in Cherryland, California.About the Position:Evaluate and diagnose communication disorders in studentsDevelop individualized treatment plans based on evaluations and assessmentsProvide speech and language therapy in...

  • Access Care Coordinator

    8 hours ago

    Hayward, California, United States Tiburcio Vasquez Health Center Full time

    Job Title:Access Care CoordinatorOverview:Tiburcio Vasquez Health Center is seeking an experienced Access Care Coordinator to improve patients' access to care and health outcomes.Key Responsibilities:Respond to patient texts, including appointment scheduling needs and coordinating text-based clinical outreach campaigns.Find appointments for patients on the...

  • Account Collections Specialist

    5 days ago

    Hayward, California, United States Kelly Services Full time

    Job OverviewKelly Services is seeking a highly motivated and organized Account Collections Specialist to join our team. In this role, you will be responsible for managing outstanding accounts and ensuring timely payments.As an Account Collections Specialist at Kelly Services, you will work in a fast-paced environment with a dynamic team. The ideal candidate...

  • Family Support Specialist

    1 day ago

    Hayward, United States A Better Way Inc Full time

    Job DescriptionJob DescriptionDescription:Position: ARS Family Support Specialist Accountable: ARS Program Supervisor Classification: Regular, Full Time, Non- Exempt (hourly) Hybrid Status: EE-2 Date Revised: February 2025ANOTHER ROAD TO SAFETY (ARS) PROGRAMFAMILY SUPPORT SPECIALIST HAYWARD & OAKLAND OFFICESAnother Road to Safety Program (ARS) is an early...

  • Collections Specialist

    5 days ago

    Hayward, United States Kelly Services Full time

    Job DescriptionJob DescriptionNow Hiring!Onsite in Hayward, CACollection Specialist Monday-Friday 8AM-5PM$25.00-$28.00/HR- DOE We are seeking a motivated, reliable, detail oriented, and results-driven Collections Specialist to manage outstanding accounts and ensure timely payments. You would be working in a fast-paced environment with a phenomenal team. The...

  • Data Center Manager, DCC Communities

    9 hours ago

    Hayward, United States Jobleads-US Full time

    Job ID: 2820586 | Amazon Data Services, Inc.Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Manager to join our expanding Infrastructure Operations team.AWS is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed...

  • Team Environment Specialist

    4 days ago

    Hayward, California, United States Round Table Pizza Full time

    At Round Table Pizza, we value our employees and strive to create a positive and supportive work environment. As a Team Environment Specialist, you will contribute to maintaining a clean, organized, and safe workplace for all employees and customers.We offer competitive compensation packages and benefits to ensure our employees feel valued and appreciated....

  • LGBTQIA+ Bilingual Peer Specialist

    4 weeks ago

    Hayward, United States Side by Side Full time

    Job Type Full-time Description AGENCY OVERVIEW Since our founding in 1895 in Marin County as an orphanage - and through subsequent years as Sunny Hills Services - Side by Side has been at the forefront of best practices in child welfare, working with the most vulnerable youth in our community. Today, Side by Side operates in four counties - Marin, Alameda,...

  • Community Education Coord

    1 week ago

    Hayward, United States AMR Corp. Full time

    Located in Concord, CA More Information about this Job: POSITION: Community Outreach Specialist, Full-Time (Exempt) LOCATION: Concord, CA (Contra Costa County) Why Choose AMR? AMR is one of Global Medical Responses (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient...

  • Family Medicine Specialist Needed

    18 hours ago

    Hayward, Wisconsin, United States RecruitWell Full time

    About the JobWe are seeking a dedicated and skilled Family Medicine physician to join our team in Hayward, Wisconsin. As a Family Medicine specialist, you will have the opportunity to work in a hospital-employed setting, providing high-quality patient care in a close-knit community.Key ResponsibilitiesClinical Role:Deliver comprehensive medical care to...

  • Sales And Marketing Specialist

    3 weeks ago

    Hayward, United States Elevation Craft Full time

    Company Description Elevation Craft is a dedicated wholesale provider of high-quality European cabinets, located in Hayward, CA. Our cabinets combine traditional European craftsmanship with modern design, catering to the aesthetic and functional demands of modern cities. We offer flexible customization services and a variety of design options to ensure that...

  • Vault Operations Specialist

    3 days ago

    Hayward, California, United States Loomis Full time

    Overview: Loomis, a leading provider of armored transportation and cash management services, is seeking a skilled Vault Operations Specialist to join its team. As a Vault Operations Specialist, you will play a critical role in maintaining the integrity of our cash vaults and ensuring the smooth operation of our business.The successful candidate will be...

  • Credentialing Specialist

    4 weeks ago

    Hayward, United States Tiburcio Vasquez Health Center Full time

    The Credentialing Specialist plays a critical role in coordinating, monitoring, and managing all aspects of the credentialing, re-credentialing, and privileging processes for Tiburcio Vasquez Health Center's medical, dental, behavioral health, and other healthcare providers. This on-call position ensures compliance with credentialing and privileging...

  • Special Education Specialist

    2 weeks ago

    Hayward, United States Creative Arts Charter School (CACS) Full time

    Join Our Team at Creative Arts Charter School (CACS) in Partnership with SFUSD!Are you passionate about fostering creativity, collaboration, and equity in education? Creative Arts Charter School (CACS), in partnership with San Francisco Unified School District (SFUSD), invites dedicated educators to join our dynamic community. Together, we strive to inspire...

  • Crime Prevention Specialist II

    4 weeks ago

    Hayward, United States Vets Hired Full time

    About the job Crime Prevention Specialist II (COH) DescriptionDEFINITION To perform a variety of non-sworn professional duties related to crime prevention community education, and security awareness including to plan, coordinate and facilitate neighborhood and community programs, activities, and events and work with various groups, committees, and community...