Client Trade Support

2 months ago


New York, United States Jane Street Full time
About the Position

We're looking for a Client Trade Support team member to help support and grow Jane Street's client-facing trading businesses. Specifically, you will assist our low-touch equities and options businesses in various ways, including:
  • Monitoring the real-time health of our client-facing trading infrastructure
  • Working with trading desks and technologists to understand and react to issues that arise throughout the day
  • Working with developers to identify and prioritize internal and external projects that enhance our offering
  • Shepherding new counterparties through the onboarding process
  • Acting as the first point of contact for a wide range of client issues, including technical questions, real-time order handling, clearing and settlement inquiries, data queries, and general troubleshooting
About You
  • 2+ years of experience in electronic equity or options execution
  • Comfortable operating in a Unix environment
  • Possess a customer service mindset with strong client-facing skills and experience
  • Experienced with installing, administering, and supporting FIX connectivity and related applications
  • Hold a sense of responsibility, ownership, and urgency for the work you do
  • Able to perform and prioritize under pressure
  • Organized with excellent attention to detail
  • Thrive in a team-centric environment

If you're a recruiting agency and want to partner with us, please reach out to agency-partnerships@janestreet.com.

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