General Manager, Campus Dining

3 weeks ago

Nashville, United States Vanderbilt University Full time
Job Description

The General Manger for Vanderbilt Campus Dining is responsible for the for the leadership and oversight of a medium-scale (1000 meals a day) to a large-scale (2,500 meals a day) dining hall. The General Manager will provide hands-on leadership to facilitate a quality dining program with dining experiences that meet or exceed guest expectations and will be responsible for the management of the unit's annual budget. This leader will create and influence an operation built on integrity, respect, and excellence while maintaining relationships with employees, guests, support partners and other departments within the operation and university community. The General Manager position reports to the Assistant Director and has interactions with staff, students, faculty, and external entities on a regular basis.

Key Functions and Expected Performance:

Leadership
  • Promote the vision and core values of Vanderbilt Campus Dining.
  • Ensure compliance with Vanderbilt Campus Dining policies, procedures, collective bargaining unit agreements and employment programs.
  • Accountable for financial management of the unit including developing and managing the annual operational budget while encouraging creative approaches to improve financial sustainability.
  • Develop and maintain positive, professional relationships employees, guests, support partners and other departments within the operation and university community.
  • Manage organizational changes and own messages being delivered to the team and serving as a link between managers and leadership to communicate concerns and ideas.
  • Reinforce individual and team accountability for assigned tasks, monitor staff performance, coach employees and managers to effect changes in behavior, and implement appropriate action plans with deliverables when needed.
  • Ensure unit managers are providing open honest feedback to hourly team members and are completing performance evaluations for team members.
  • Develop and maintain professional relationships with Union Stewards.
  • Assist with the development and implementation of new policies, procedures, and trainings.
Operational Management
  • Ensure performance expectations and work rules are clearly communicated and followed.
  • Facilitate and support successful onboarding and training initiatives for your team members.
  • Create, review, and manage labor schedules to ensure best labor management practices are implemented.
  • Oversee the Kronos time management system in the operation, ensures leave management requests like PTO are entered and approved on a weekly basis.
  • Understand, support, and monitor unit adherence to Dining's Menu management processes including ingredient, recipe and menu compliance, menu costing, inventory, ordering and receiving practices.
  • Perform food and labor audits in operation on a consistent basis, create action plans to ensure location is continuing to improve efficiencies.
  • Analyze food and labor data, and associated performance metrics, to identify opportunities for efficiency and cost reductions.
  • Maintains high level of food safety and sanitation standards and conduct regular inspections of dining facilities.
  • Review menu boards, signage, and website postings to ensure accuracy of published menus.
  • Ensure unit's physical building is organized and in good repair and ensure kitchen equipment (i.e.: dishwasher, ovens, refrigeration, exhaust, and ventilation systems) is operational. Submits requests for repair if necessary.
  • Implement and manage unit-specific sustainability goals and programs.
  • Ensure unit maintains a clean and organized appearance both front and back of house.
Supervisory Relationships:

This position has management responsibility over managers and hourly staff in location; this position reports administratively and functionally to the Assistant Director (or other position, depending on location)

Qualifications
  • High school diploma is necessary.
  • Bachelor's degree from an accredited institution is preferred.
  • At least 5 years of management experience in food service management is necessary.
  • Proficiency in (Word, Outlook, Excel, PowerPoint, and POS System is necessary.
  • Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse population is necessary.
  • Strong time management, organizational and multi-tasking skills and an eye for detail is necessary.
  • Demonstrated ability to deliver exceptional customer service is necessary.
  • Ability to manage people and have accountability for Vanderbilt assets is necessary.
#VUCLO

About Us

Vanderbilt is a community of talented and diverse staff & faculty
At Vanderbilt University , our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville, Tennessee, on a 330+ acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of "America's Best Large Employers" as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that strives to create, foster and sustain opportunities as an employer of choice through:
  • Working and growing together as a community of communities... we are One Vanderbilt.
  • Providing a work environment where every staff and faculty member can be their authentic and best self, while providing the resources and opportunities to learn and grow.
  • Encouraging development, collaboration, and partnership both internally and externally while fostering the value that every member of the Vanderbilt community can lead and grow regardless of title or position.

We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have a story. We want to hear it. We encourage you to apply today so that you might become a part of our story.

Vanderbilt University has made the health and safety of our students, faculty and staff and our surrounding communities a top priority. As part of that commitment, the University may require employees to comply with any testing or health and safety measures which the University may require.

Commitment to Equity, Diversity, and Inclusion
At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.

Vanderbilt University is an equal-opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.

Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.

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