Certified Staff Trainer

3 weeks ago

Tempe, United States Spinato's Pizzeria Full time

Are you passionate about shaping the future of our restaurant staff and ensuring they deliver exceptional service? We are excited to announce the Certified Trainer opening at each of our locations. As a Certified Trainer, you will play a pivotal role in onboarding new hires and providing ongoing training to our existing team members.The Certified Trainer is responsible for all aspects of on-the-job training for hourly staff. We will need trainers dedicated to either Front of House or Back of House departments. Responsibilities including but not limited to:

Responsibilities:

  • Position training for all new hires
  • Ongoing training for current staff
  • Following up with day-to-day training completion
  • Keeping detailed notes of training progress
  • Ensuring trainees have completed all materials and are tested out of training prior to first solo shift
  • Ongoing scheduled meetings with Headquarters training team
Qualifications:
  • Knowledge: In-depth understanding of restaurant operations, including Spinato's policies, procedures, and safety protocols.
  • Communication Skills: Excellent verbal and written communication skills to effectively convey training information and provide feedback to staff.
  • Training Aptitude: Ability to train and mentor others effectively. Experience in on-the-job training.
  • Adaptability: Ability to adapt to changes in procedures and processes and ensure the timely implementation of new training initiatives.
  • Leadership Skills: Strong leadership qualities, including the ability to motivate and inspire hourly, fostering a positive and inclusive training environment.
  • Team Player: Collaborative mindset with the ability to work closely with management, trainers, and other staff members.
  • Organizational and Time Management Skills: Excellent organizational skills to manage training schedules, track progress, and provide timely reports.
Responsibilities:
  • Training Oversight: Oversee the training of new hires in the front or back of house operations, ensuring adherence to Spinato's company standards.
  • Orientation: Conduct orientation sessions for new hires, introducing them to company policies, culture, and job responsibilities.
  • Continuous Training: Provide ongoing training for existing staff during non-peak hours, focusing on areas of improvement and new procedures.
  • Performance Monitoring: Monitor the performance of trainees and provide constructive feedback to ensure continuous improvement.
  • Collaboration: Work closely with training team to identify training needs and develop strategies for improvement.
  • Documentation: Maintain accurate records of training sessions, employee progress, and areas for improvement.
  • Communication: Regularly communicate with the training team regarding the effectiveness of training programs and any adjustments needed.
Perks:
  • Four-Day Work Week: Enjoy a balanced work-life schedule with a four-day work week, providing the opportunity for increased personal time and rejuvenation. Must still have weekend availability.
  • Bi-Annual Training Team Outing: Participate in bi-annual team outings focused on training and team-building activities. These outings provide a collaborative and enjoyable environment to strengthen the training team's bond.
  • Professional Development Opportunities: Access ongoing professional development opportunities to enhance skills and stay updated on best practices.
  • Mentorship Programs: Engage in mentorship programs to receive guidance and support for career growth within the company.
  • Recognition and Rewards: Receive recognition and rewards for outstanding performance in training and development, fostering a culture of appreciation and motivation.
  • Health and Wellness Benefits: Access to health and wellness benefits, including medical, dental, and vision insurance.
  • Opportunities for Career Advancement: Explore career growth within the company, with opportunities for advancement and leadership roles.

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