Program Analyst

3 weeks ago

Fort Walton Beach, United States Source Intelligence Full time

About Source Intelligence

Source Intelligence is a private equity-backed software and service provider whose vision is to build a future where global supply chains produce better products, improve people's lives, and benefit the environment. Our technology-powered solutions collect and analyze data to enable sustainable supply chains. We support our global customers with solutions around restricted substances compliance, responsible sourcing, sustainability, and product lifecycle management. We have built solutions that support more than 40 global regulations. After serving thousands of customers and suppliers throughout our years in business, we are just getting started

About the role

A Supplier Engagement Program Analyst will manage external supplier relationships and develop effective communication strategies to obtain requested compliance regulation information. The Program Analyst will report directly to the Manager of the Supplier Engagement Team and work in tandem with the Program Management Team and the Development/Implementation Teams.

What you will do

Engage in communications with suppliers for data collection purposes on behalf of our customers.

Interact with customers/suppliers to address their concerns, answer their questions, and assist them with their needs.

Show working knowledge of global supply chain regulations and compliances to include responsible sourcing, product compliance and obsolescence.

Assist suppliers with how to complete requested supply chain documentation i.e., forms and survey templates.

Reviewing documentation for deficiencies or errors and correcting incompatibilities to confirm information is accurate per customer campaign guidelines.

Make independent decisions with minimal direct supervision about matters that are important to Source Intelligence and its collection of supply chain information.

Identify program enhancements and improvements to better serve our customers through the data collection process.

Create constructive collaboration; and leverage the knowledge, personnel, and resources within Source Intelligence.

Participate in webinars, workshops, meetings, and other events for continuing education purposes.

Work integrally and build inclusiveness with Program Managers, Directors, Senior Leadership, and other staff to continuously improve upon our solutions and delivery to customers.

What we are looking for

Bachelor’s degree or equivalent experience

Data Analytics and Customer Service experience preferred

Proficiency in Microsoft Office suite of applications (Outlook, Excel, SharePoint, etc.)

Multilingual ability in speech and written communication is encouraged

Strong written and verbal communication skills

Demonstrates organizational priority-setting skills

Attention to detail

Time management skills

Ability to research, collect and analyze data

Self-motivated and a team player

Interest in the principles of sustainability, supply chain compliance, carbon foot printing, and social accountability

We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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