Quality Manager

Career Area: Manufacturing

Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. In the role of a Quality Manager you will analyze customer requirements, defines specifications for products and services, and develops quality control processes to review and ensure compliance with quality standards.

What you will do: • Developing, implementing, monitoring, and optimizing quality assurance processes to ensure final products and services are compliant with quality standards and regulatory requirements. • Recruiting, developing, and leading staff to accomplish personal and organizational goals, adhere to policies/procedures and promote a culture of continuous improvement. • Communicating adherence to client requirements, product or service specifications, and ensures that their expectations are met to achieve high customer satisfaction rates. • Managing process to achieve compliance for internal quality audits and coordinate external on-site audits; analyzing all product development and manufacturing procedures to identify deviations from quality standards and recommend and implement corrective actions. • Managing quality for our assembly process including torque management Top Candidates will have: • Operations Assembly Leadership Experience

What Skills You Will Have:

Planning: Tactical, Strategic:

Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan. Level Extensive Experience: • Develops, refines, and communicates tactical plans for own responsibilities. • Provides the right level of detail as input for strategic plan development. • Demonstrates the value and necessity of linking tactical plans to overall strategic plan. • Ensures attention to the detail and dependencies of existing departmental-level plans. • Plans for allocation of resources in line with unit goals, technical and business objectives. • Ensures the planning process is integrated with the overall business plan.

Quality Management:

Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization. Level Expert: • Raises awareness of the impact of quality management on the bottom line. • Works with organization's executives to establish appropriate approach to quality management. • Directs development of quality guidelines, policies, and procedures. • Assesses industry and marketplace for quality management best practices and tools. • Consults on quality metrics, practices, guidelines, policies, and procedures. • Monitors organization and industry experience, and identifies improvement opportunities.

Decision Making and Critical Thinking:

Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Extensive Experience: • Differentiates assumptions, perspectives, and historical frameworks. • Evaluates past decisions for insights to improve decision-making process. • Assesses and validates decision options and points and predicts their potential impact. • Advises others in analyzing and synthesizing relevant data and assessing alternatives. • Uses effective decision-making approaches such as consultative, command, or consensus. • Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Influencing:

Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization. Level Extensive Experience: • Achieves influence and impact even when holding a position contrary to the majority. • Discards examples of persuasive arguments lacking substance or impact. • Leads and presents collaborative assessments that persuasively influence decision makers. • Advises on techniques to build rapport and commitment to common purpose. • Determines and leverages the decision-making style of the individual or group being influenced. • Delivers well-received presentations of cost, benefits, risks, and other considerations.

Problem Solving:

Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Extensive Experience: • Ensures capture of lessons to be learned from a problem-solving effort. • Organizes potential problem solvers and leads problem resolution efforts. • Uses varying problem-solving approaches and techniques as appropriate. • Contributes to standard practices for problem-solving approaches, tools, and processes. • Analyzes and synthesizes information and devises alternative resolution strategies. • Develops successful resolutions to critical or wide-impact problems.

Quality Risk Management:

Knowledge of processes, tools, and techniques for Quality Risk Management; ability to implement the quality assurance process of assessment, control, communication, and review of risks to the quality of products. Level Extensive Experience: • Analyzes the advantages and disadvantages of various Quality Risk Management models. • Coaches others on how to effectively mitigate risks associated with quality. • Consults on quality risks metrics, practices, guidelines, policies, and procedures. • Designs awareness programs and campaigns for mitigating cross-functional quality issues. • Leads crisis management team to determine the severity of crises and initiates appropriate response actions. • Supervises the documentation and evaluation of Quality Risk Management processes.

Manufacturing Standards, Procedures and Policies:

Knowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance. Level Extensive Experience: • Consults on development and implementation of cross-functional standards. • Participates in the development of organizational policies and practices. • Develops and uses control and monitoring mechanisms for adherence. • Collaborates with other functions on establishing and documenting joint standards. • Participates in defining architectural principles and standards for organization. • Ensures communication vehicles are effectively informing affected areas and employees.

Root Cause Analysis (RCA):

Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences. Level Expert: • Leads the implementation of structured approaches to investigate a vast range of problem types, determine causes, and find resolutions. • Mentors others in determining which situations are candidates for root cause analysis. • Facilitates choosing one of multiple approaches to resolution; helps weigh relative resource expenditures. • Consults on figuring out the root cause to a complex problem or situation. • Oversees situations where the removal of the cause entails more resource expenditure than dealing with the symptom. • Creates and fosters an RCA-friendly culture and environment; helps instill a "non-punitory" policy towards problem identifiers Additional Information: The primary location for this position is Decatur, IL Domestic relocation assistance is available This position may require 20% Sponsorship is

not

available What you will get: Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides: Competitive Base Salary Annual incentive bonus plan* Medical, dental, and vision coverage Paid time off plan (Vacation, Holiday, Volunteer, Etc.) 401k savings plan Health savings account (HSA) Flexible spending accounts (FSAs) Short and long-term disability coverage Life Insurance Paid parental leave Healthy Lifestyle Programs Employee Assistance Programs Voluntary Benefits (Ex. Accident, Identity Theft Protection) *Subject to annual eligibility and incentive plan guidelines. Final details: Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. For more information, visit caterpillar.com. To connect with us on social media, visitcaterpillar.com/social-media Posting Dates: June 12, 2024 - June 18, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen. EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Not ready to apply? Join our

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