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Senior Business Systems Analyst

4 months ago

Phoenix, United States First Citizens Bank Full time
Overview

This position leads analytic efforts, delivers strategic insight, and acts as a technical expert for business systems within the Bank. Performs at the highest level of service complexity in support of system operations, performance, and usage. Develops advanced solutions and specifications to resolve process issues, which may involve elements of testing and development. Serves as a resource to wider business units or associates, and may provide a leadership role for less experienced analysts. This role will interface with business, other application development teams within IT as well as various shared services organizations and infrastructure areas. Resource will be supporting continued build out of Treasury, investments, cash management and payments capabilities at First Citizens Bank.

Responsibilities

  • Data Analysis - Sources, compiles, and interprets data. Performs data analysis at the most advanced level, effectively communicating and directing analysis output. May handle special projects or direct the analytics efforts of the work group.
  • Identifying Requirements - Determines system requirements and communicates them through the use of specifications, reports, project plans, or other forms of documentation. Determines and resolves complex factors that affect system processes. Ensures compliance through monitoring and analysis.
  • Reporting - Enables strategic insight into business systems through reports to senior management. Evaluates systems based on data analysis, user input, and extensive testing. Conveys patterns, problems, and areas of improvement, and develops process enhancements based on results.
  • System Support - Provides expert technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Handles escalated and complex support issues. Develops and implements modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering expertise on systems and data output.

Qualifications

Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support

Preferred Qualifications

  • Strong analytical and critical thinking skills, with the ability to analyze business requirements to determine processing flow, user needs, and inter-dependencies of multiple information systems.
  • Strong problem solving skills with the ability to analyze and break down components to identify a root cause.
  • Ability to work well independently, be fully accountable, and provide creative solutioning, as required.
  • Experience with SDLC and agile methodology is expected.
  • Excellent verbal and written communication skills; history of active engagement business partners and stakeholders.
  • More than 10 years of experience worked as a business analyst, having knowledge on treasury business area treasury, cash management and liquidity functions.
  • Technical skills using SQL (SQL server) is a must.
  • Experience working with data management projects having experience in data analysis, data governance, data quality and lineage.
  • Experience working in agile and iterative environment, including running scrum project as a scrum master and/or product owner.
  • Experience in implementing UMR (Unclear margin regulation) and Basel III is preferred.
  • Financial industry experience required including functional knowledge of financial instruments like derivatives, FX trades, swaps, caps, cash etc.
  • Experience with any of the following is a plus: Quantum, Swift, Aladdin, Clearwater, Chatham Financials, Pinnacle, QRM.