Front Office Supervisor

2 weeks ago

Dundalk, United States iNua Partnership Full time

Do you thrive in a fast-paced environment and enjoy providing exceptional customer service? Are you a natural leader with a passion for the hospitality industry? If so, we want to hear from you We are looking for a motivated and experienced Front Office Supervisor to join our dynamic team. About the Role: In this leadership role, you will be responsible for overseeing the daily operations of the front desk, ensuring a smooth and positive experience for all our guests. You will lead a team of Front Desk team members, providing them with coaching and support while maintaining the highest standards of customer service. Responsibilities: Supervise and motivate the team, fostering a positive and productive work environment. Ensure efficient check-in and check-out processes, adhering to all hotel policies and procedures. Manage room inventory and allocation, optimising room occupancy. Address guest inquiries and concerns promptly and professionally, resolving any issues to ensure guest satisfaction. Provide excellent customer service, exceeding guest expectations whenever possible. Handle cash and credit card transactions accurately and securely. Balance the daily cash drawers and prepare financial reports. Train new team members on hotel operations, guest service procedures, and the property management system. Monitor team members’ performance and provide constructive feedback for continuous improvement. Maintain a clean, professional, and welcoming atmosphere in the front desk area. Collaborate effectively with other hotel departments to ensure seamless guest experiences. Qualifications: Minimum 2-3 years of experience in a hotel front office environment, preferably in a supervisory role. Strong leadership skills with the ability to motivate and coach a team. Exceptional customer service skills and a genuine passion for hospitality. Proficient in hotel reservation systems and property management software. Excellent communication, interpersonal, and problem-solving skills. Ability to work effectively under pressure and prioritize tasks in a fast-paced environment. Strong attention to detail and accuracy. Positive and professional demeanor with a commitment to exceeding guest expectations. We Offer: Competitive salary and benefits package. Opportunity for professional development and growth within the company. Work in a dynamic and fast-paced environment. Be part of a team dedicated to providing exceptional guest service. We are an equal-opportunity employer and value diversity at our company and we look forward to hearing from you. #J-18808-Ljbffr

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