![One Hour Heating and Air Conditioning](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative/Dispatcher
4 weeks ago
Join Our Team of HVAC Service Pros Today
Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. We have an immediate opening for a Customer Support Representative/Dispatcher
JOB SUMMARY
As a vital member of our team you will serve as a brand ambassador through every interaction with our customers. You will be the first voice a customer hears when they call One Hour Heating & Air Conditioning of Kannapolis, so you must have the right attitude an an energetic personality. You won't just be answering phones, you will be learning how we can make someone's day better. You will answer incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. You will also manage various online applications that may require outbound calls or response to customers via email in a timely manner. The ideal candidate will be able to manages day to day office functions as it pertains to service calls ran, to include but not limited to, invoice review, parts ordering and job closeout.
JOB DUTIES
- Answers incoming telephone calls and recognizes that this is where the client will form their first impression of the company
- Good communication with the client is essential Has a courteous and pleasant demeanor whether on a phone call or not.
- Entering client data into required systems accurately and coordinating customer and Technician availability.
- Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time.
- Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
- Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs
- Reviewing invoices and completing customer financing requests.
- Performing administrative tasks as required.
- Learn and use proprietary software for daily functions..
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Must be able to work 8am - 5pm Monday-Friday, 9am - 2pm on Saturdays, and the flexibility to take calls remotely from 5pm until 10pm as needed
- Prior customer service experience preferred
- Prior service call dispatching experience preferred
- Experience working in a Trade environment, preferably HVAC, a plus
Compensation: $15.00 - $18.00 per hour
Join the One Hour Team
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first How do we prove it? First things first.
- Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
- Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
- Career Path- We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more If you are serious about your career and want to learn from the best in the industry apply today
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating & Air Conditioning Corporate.
-
Customer Service Representative/Dispatcher
1 month ago
Kannapolis, United States One Hour Heating and Air Conditioning Full timeJoin Our Team of HVAC Service Pros Today! Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. We have an immediate opening for a Customer Support Representative/Dispatcher!...
-
Customer Service Representative/Dispatcher
4 weeks ago
Kannapolis, United States One Hour Heating and Air Conditioning Full timeJoin Our Team of HVAC Service Pros Today! Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. We have an immediate opening for a Customer Support Representative/Dispatcher!...
-
Customer Service Representative/Dispatcher
3 weeks ago
Kannapolis, United States One Hour Heating and Air Conditioning Full timeJoin Our Team of HVAC Service Pros Today! Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. We have an immediate opening for a Customer Support Representative/Dispatcher!...
-
Customer Service Representative/Dispatcher
2 weeks ago
Kannapolis, United States One Hour Heating and Air Conditioning Full timeJoin Our Team of HVAC Service Pros Today! Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. We have an immediate opening for a Customer Support Representative/Dispatcher!...
-
Customer Service Representative/Dispatcher
3 weeks ago
Kannapolis, United States One Hour Heating and Air Conditioning Full timeJoin Our Team of HVAC Service Pros Today! Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. We have an immediate opening for a Customer Support Representative/Dispatcher!...
-
Customer Service Representative/Dispatcher
3 weeks ago
Kannapolis, United States One Hour Heating and Air Conditioning Full timeJoin Our Team of HVAC Service Pros Today! Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. We have an immediate opening for a Customer Support Representative/Dispatcher!...
-
Customer Service Representative
1 month ago
Kannapolis, United States Hilbish Ford Full timeHilbish Ford is a 67+ year family owned dealership serving the Charlotte region. We are looking for Customer Service Representatives to join our growing sales team. * 3 day work week * Full benefits * $15/hour + bonus We are looking for customer service minded individuals who are driven and energetic. Must have a clean driving record and valid NC drivers...
-
Customer Service Representative
3 weeks ago
Kannapolis, United States Hilbish Ford Full timeHilbish Ford is a 67+ year family owned dealership serving the Charlotte region. We are looking for Customer Service Representatives to join our growing sales team. * 3 day work week * Full benefits * $15/hour + bonus We are looking for customer service minded individuals who are driven and energetic. Must have a clean driving record and valid NC drivers...
-
Financial Customer Service Representative
4 weeks ago
Kannapolis, United States VXI Global Solutions Full timeJob DescriptionVXI is looking for highly motivated and qualified Customer Service Representatives to work full-time on-site in our world-class contact center in Charlotte, NC.As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits. You will be the first point...
-
Financial Customer Service Representative
1 week ago
Kannapolis, United States VXI Global Solutions Full timeJob DescriptionVXI is looking for highly motivated and qualified Customer Service Representatives to work full-time on-site in our world-class contact center in Charlotte, NC.As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits. You will be the first point...
-
HVAC Service Technician
1 month ago
Kannapolis, United States THE BLUE COLLAR RECRUITER Full timeJob DescriptionJob DescriptionHVAC Service TechnicianMAKE 80K+/YR!We are a fantastic business looking to add exceptional heating, ventilation and air conditioning technicians to our team. Just as we take excellent care of our customers, we strive also to create a healthy life/work balance with deep respect for the quality-of-life for all our technicians.Come...
-
Customer Service Associate
1 week ago
Kannapolis, United States Zips Full timeJob DescriptionJob DescriptionWhy You’ll Love This Part-Time Customer Service Associate Job Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash in Kannapolis, NC is the perfect position for you! You will bring joy to people’s journeys by creating a positive...
-
PT Customer Service Leader
1 month ago
Kannapolis, United States Food Lion Full timeAddress: USA-NC-Kannapolis-2825 B N Cannon Blvd Store Code: Store 01284 Front End (7221049) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide...
-
PT Customer Service Leader
3 weeks ago
Kannapolis, United States Food Lion Full timeAddress: USA-NC-Kannapolis-2825 B N Cannon Blvd Store Code: Store 01284 Front End (7221049) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo provide...
-
US Specialist, Digital Solutions
2 months ago
Kannapolis, United States Gordon Food Service Full timeServes as a key contact to customers, the Sales organization and sales representatives, sharing with them through monthly/quarterly meetings, training events, marketing, and other venues, the value of our Customer Digital/eCommerce tools so they in turn can promote the value and support the adoption of the tools by our customers. Promote and conduct...
-
Tax Preparer
1 month ago
Kannapolis, United States S & S Tax Service, LLC Full timeJob DescriptionJob DescriptionCollecting relevant financial records, including pay stubs and income statementsInputting data from financial records into tax return softwareUsing applicable federal and state tax law to determine deductions Completing and filing tax documents with the appropriate agencies, IRS and State entitiesActing as a representative for...
-
Tax Preparer
3 weeks ago
Kannapolis, United States S & S Tax Service, LLC Full timeJob DescriptionJob DescriptionCollecting relevant financial records, including pay stubs and income statementsInputting data from financial records into tax return softwareUsing applicable federal and state tax law to determine deductions Completing and filing tax documents with the appropriate agencies, IRS and State entitiesActing as a representative for...
-
Account Representative
4 days ago
Kannapolis, United States Mary-Beth Burgess - State Farm Agent Full timeBenefits: 401(k) matching Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development Position OverviewState Farm Insurance Agent located in Kannapolis, NC is seeking an outgoing, career-oriented professional to join their team. As a State Farm team...
-
BDC Representative
2 months ago
Kannapolis, United States Hilbish Ford Full timeJob DescriptionJob DescriptionHilbish Ford is a family-owned dealership with 65 years of experience. We're always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our...
-
BDC Representative
3 weeks ago
Kannapolis, United States Hilbish Ford Full timeJob DescriptionJob DescriptionHilbish Ford is a family-owned dealership with 65 years of experience. We're always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our...