Remote Customer Service Representative ' Facility Maintenance Services

1 week ago


Stamford, Connecticut, United States ABCO Maintenance Full time

Remote Customer Service Representative - Facility Maintenance Services Join to apply for the Remote Customer Service Representative - Facility Maintenance Services role at ABCO Facility Maintenance .
ABCO Maintenance is a Commercial Facility Maintenance and Construction company that has been serving the Tri-State area for over 35 years, operating 24/7. We are seeking a Remote Customer Service Representative to work in our Sales and Account Management Department.

Why Choose ABCO?
Competitive salary range: around $18 per hour, depending on experience
Weekly compensation
Comprehensive benefits including Medical, Dental, Vision, and 401K
Vacation and Sick time available
The Remote Customer Service role will assist in day-to-day operations centered around Sales and Account management. The ideal candidate will have fine attention to detail and comprehensive documentation skills, as well as the ability to proactively follow up on customer feedback, issues, and resolutions. This position also requires the ability to build and maintain relationships with customers or potential customers, strong communication and decision-making skills, and the ability to collaborate across teams to ensure customer satisfaction.

Key Responsibilities Documenting Issues: Accurately record any customer-related issues and work orders in the system.
Customer Follow Up: Proactively follow up with customers and key accounts to ensure their needs are met.
Team Collaboration: Work closely with various teams to ensure seamless operations and customer satisfaction.
Client Relationship Management: Build and maintain strong relationships with current and potential customers.
Evolving Duties: Be adaptable as additional duties may evolve over time.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Facilities Services

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