Front Desk Agent

** Front Desk Agent - Zephyr Mountain Lodge - Seasonal & Year Round**

**Job Category****:** LODGING **Requisition Number****:** FRONT08843 Showing 1 location **Job Details**

**Description**

**WINTER PARK RESORT OVERVIEW:**

**Who We Are:** At just 67 miles away, Winter Park is the closest major mountain destination to Denver. Dont be fooled by our convenient location, though youll feel remotely tucked away in our high-country corner of the Rockies. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures and an unparalleled and unfiltered Colorado experience. Whether you are fulfilling a lifelong dream to work at a ski resort or you are just wanting a change of scene, we have great jobs and an awesome experience waiting for you

**Who We Are Looking For:**

**Perks & Benefits:** Theres more than a free season pass waiting for you You dont just get a job at Winter Park, you get an experience and a lifestyle. As a member of our team, youll enjoy a variety of perks and benefits that are available to our year-round and seasonal employees. Some examples include:

* Free season pass to Winter Park Season and free access to all fifteen Alterra Resorts throughout North America.

* Discounted tickets for your friends & family

* Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs for eligible employees

* 401(k) plan with generous company match for all employees

* Paid parental leave of up to 6 weeks for eligible employees

* Generous food & beverage and retail discounts,

* Onsite employee childcare based on availability, discounted equipment rentals and plenty of opportunities for growth, advancement & year-round employment Don't worry the uniforms are provided

**POSITION SUMMARY:**

This individual plays a critical role in the Winter Park Resort Lodging Divisions Front Desk operation. The Agent is the face of the Lodging Division for guests and resort staff during the daytime hours.

Key responsibilities include maintaining the Front Desk operation during day-time hours; responding to all guest service requests and performing check-in and check-outs.

This position will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

****ESSENTIAL DUTIES:****

* Responsible for maintaining the Front Desk operation which is the go-to location for lodging guests requiring assistance. Includes providing exemplary guest service skills during guest check-in/check-out; answering all incoming phone calls; answering all text requests, responding to guest service requests as needed.

* Uses the HotSOS work order system to log all owner/guest requests received and completed or to dispatch appropriate team members.

* Uses Zingle to communicate with owner/guest regarding housekeeping and maintenance requests.

* Strives to know all the answers or knows where to find them.

* Responsible for following all established Front Desk procedures while continuously seeking new ways to improve the current process and think outside of the box.

* Develops a detailed knowledge of reservations policies, room locations, types and configurations, and cancellation policies.

* Communicate with housekeeping regarding special requests, early check-ins, and room moves.

* Organizes transportation: scheduling, Amtrak requests and acts as a liaison between guests and drivers.

* Reconciles petty cash/change box daily.

* Stays current with lodging, general resort and local area information to be able to provide accurate information and/or assistance in response to owner and guest requests.

* Answers incoming calls (internal and external) in a courteous, professional and expeditious manner.

* Follows all established uniform and appearance policies.

**EDUCATION & EXPERIENCE REQUIREMENTS:**

**Education:**

* High School Diploma or GED required. Higher education desired.

* CPR/AED certification preferred (training will be provided).

**Experience:**

* Minimum of one year working in the hotel, lodging, resort or hospitality industries (in a guest service, front desk or accounting function) or call center environment

* Experience using Springer-Miller System (SMS) preferred.

* Experience using HotSOS preferred.

**Qualifications and Skills:**

* Must possess exemplary organizational skills.

* Demonstrable working knowledge Microsoft Office (including Word and Excel) required.

* Valid Colorado Drivers License and clean motor vehicle record preferred.

* Strong interpersonal and communications skills required.

**PHYSICAL DEMANDS AND WORKING CONDITIONS:**

This position may be required to work evenings, weekends and holidays.

Office Environment:

* Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.

* Manual dexterity to operate a computer and other common office equipment on a constant basis.

* Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.

* Ability to work for extended periods of time standing, bending, reaching, and speaking on a constant basis.

* Ability to work for extended periods of time walking, kneeling, pushing and pulling on an occasional basis.

* Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily - reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

**WAGE:**

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.

hourly pay: $15.00 -18.49 per hour

**OTHER DUTIES AS ASSIGNED:**

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

***AN EQUAL OPPORTUNITY EMPLOYER:***

*Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment. We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law. Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an **at will** relationship.*

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