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Cashier Lead
2 months ago
The Front Office Lead will coach the Front Office department to ensure customers are provided fast, friendly, and accurate customer service. The Front Office Lead will ensure all AFW policies and procedures are followed to prevent fraud, rent AFW vehicles to our customers, and process financing applications. The Front Office Lead will also assist with processing customer transactions and assisting the Sales team with completing orders. Additionally, this individual will perform cash drawer and safe/petty cash audits and report any discrepancies to the AFW Management Team.
Starting Pay $20/HR
Job Requirements
- Able to adhere to the AFW asset protection policies and identify and prevent fraud.
- Count the safe daily and report any discrepancies.
- Professional Appearance.
- Knowledge of our company values of accountability, honesty, and safety for our employees and customers.
- Positive attitude with strong interpersonal skills.
- Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency, and exceed customer service expectations.
- Ability to apply technology, including iPad, Stories, excel, and windows.
- Commitment to AFW's safety policies and procedures and ability to promote awareness.
- Takes ownership of enhancing the customer experience.
- Interviews hires and assists in training new team members.
- Appraises employee performance, communicates goals and expectations, provides honest feedback, and coaches team members.
- Addresses customer complaints and resolves problems as needed.
- Delegate tasks and responsibilities to appropriate personnel.
- Partners with selling and sales support associates to provide superior customer service (i.e., assist customers, and answer phones).
- Leverages technology to facilitate the customer experience.
- Completes customer transactions accurately and efficiently at point-of-sale.
- Executes consistent operational and selling processes (i.e., credit application process).
- Educates customers and employees on our Satisfaction Guaranteed return policy.
- Assists in resolving fundamental customer issues.
- Assists with merchandise support tasks (i.e., maintenance, straightening merchandise).
- Uses primary internet navigation to access and print information/reports.
- Basic reading, arithmetic, writing, and oral communication skills.
- Responding to public address system announcements.
- Identifying and reading reports, tickets, and UPC labels.
- Requires recognizing, identifying, and using merchandise and necessary reports.
- Long periods of sitting and standing.
- Concrete Flooring
- Exposure to fluorescent lighting.
- Requires constant use of arms, hands, fingers, eyes, legs, and back
- The Front Office Lead position requires lifting, gripping, bending, kneeling, stooping, and moving for 8 hours or more daily.
- Requires the ability to move around the store and maneuver merchandise when necessary, must be able to stand/walk, and regularly requires lifting/handling/carrying material or equipment of moderate weight (8-50 pounds)
You'll need to pass a pre-employment drug screen and background checks upon the job offer.
American Furniture Warehouse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
About Us
At AFW we pride ourselves on our ability to offer value and service to our customers. When you join AFW you become part of a professional, customer service oriented company.
AFW is seeking highly motivated, energetic, hardworking candidates to join our team.
AFW offers highly competitive pay and a full benefits package that includes 401k, medical, dental, vision and a host of voluntary programs including life insurance, disability, all at affordable rates.
