Customer Relations Specialist

1 month ago


Topeka, United States NDX Full time

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX Heumann in Topeka, KS for a Customer Relations Specialist

The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement

Primary Responsibilities and Essential Functions of the Position:

  • Makes decisions to resolve customer issues and other key aspects of customer relationships
  • Initiate and record contacts with potential customers and/or expand services to existing accounts and improving relationships
  • Respond expeditiously to customers complaints and problems and initate change to avoid future customer problems
  • Track, record and review frequency and types of service/quality problems/mistakes and lead problem solving discussions with laboratory staff
  • Initiate customer solutions whenever possible and take necessary actions to convert negative customer and dental office experience and positive outcomes
  • Maintain and update customer data base
  • Perform other appropriate job duties as assigned
Skills and Abilities Required:
  • Strong attention to detail
  • Strong organizational and follow-up skills
  • Self-directed, with the ability to analyze problems and make decisions
  • Ability to multi-task and prioritize
  • Creative thinking and problem solving skills
  • Excellent oral and written communication skills to present concerns/ideas with tact and diplomacy
  • Desire to provide aide to expedite other positions for a more efficient overall team
  • Strong data entry skills
  • Strong ability to listen and comprehend instructions, following tasks through to completion
  • Typing, 35 words per minute (as applicable)
Minimum Education and Experience Required:
  • Required: High school diploma or GED equivalent. Some college preferred
  • 2-3 years' customer care experience
  • General knowledge of Microsoft Office products.
Competencies:
  • Time Management
  • Goal Oriented Focus
  • Willingness to Learn
  • Decision Quality
  • Problem Solving
  • Clear Communication Skills
Equipment Used:
  • Computer
  • Telephone
Physical Requirements:
  • Regularly required to sit, stand, walk, and/or reach
  • Exhibit fine motor skills and/or perform repetitive motions
  • Good hand-eye coordination
  • Good manual dexterity
  • Ability to walk and stand for long periods of time
  • Repeated bending and kneeling
  • Vision capabilities: Depth perception, attention to detail and/or color
  • Must be able to read, write, speak and understand English


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