Customer Service Engineer At General Electric In Rajasthan
2 weeks ago
As a Customer Service Engineer, you are required to perform services and maintenance activities on customers’ site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.
Roles and Responsibilities
Technical: Maintains multi modality equipment ( MRI/ CT/ Cathlab/ Ultrasound modality
Electronic/Mechanical:Total system level trouble-shooting on complex multi-symptom problems
Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
Business growth: Assists in the growth and direction of business in his/her geographic area
Productivity: Responsible for Warranty and PMS contract cost control
Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE HealthCare Service Quality Policy Statement
Quality Specific Goals
Aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization
Insure timely dispatch closure. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Required Qualifications
Minimum 2+ years of relevant experience in field services
Comprehensive knowledge of CT/ Cathlab equipment
Proficiencyin English and Computer Skills
Excellent communications, listening and interpersonal skills
Strong Customer skills- deals tactfully and effectively with differences of opinion, influences rather than directs
The incumbent will be based in Jodhpur and will support the West Rajasthan region
Desired Qualifications
Volunteer, self motivator Initiative and motivation. Technical analytical skills
Ability to document, plan, market, and execute programs
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Customer Service Engineer At General Electric In Rajasthan
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Location:
Rajasthan
Company:
General Electric
As a Customer Service Engineer, you are required to perform services and maintenance activities on customers’ site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.
Roles and Responsibilities
Technical: Maintains multi modality equipment ( MRI/ CT/ Cathlab/ Ultrasound modality
Electronic/Mechanical:Total system level trouble-shooting on complex multi-symptom problems
Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
Business growth: Assists in the growth and direction of business in his/her geographic area
Productivity: Responsible for Warranty and PMS contract cost control
Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE HealthCare Service Quality Policy Statement
Quality Specific Goals
Aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization
Insure timely dispatch closure. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Required Qualifications
BE in Electrical/ Electronics/Instrumentation/Biomedicalor equivalent
Minimum 2+ years of relevant experience in field services
Comprehensive knowledge of CT/ Cathlab equipment
Proficiencyin English and Computer Skills
Excellent communications, listening and interpersonal skills
Strong Customer skills- deals tactfully and effectively with differences of opinion, influences rather than directs
The incumbent will be based in Jodhpur and will support the West Rajasthan region
Desired Qualifications
Volunteer, self motivator Initiative and motivation. Technical analytical skills
Ability to document, plan, market, and execute programs
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