Customer Service Platinum

3 weeks ago


Mequon, United States Snelling Full time
  • Interacts with customers, company sales, and/or service representatives via telephone, email, text, chat, or through other social media platforms, to handle a variety of pre-sales or post-sales service functions.
  • Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
  • Updates databases with the status of returned materials issues and accounts for returns inventory.
  • Records and reports the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
  • Ensure service information is accessible by sorting and filing documents/forms. May schedule field service repair calls.
  • Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes, and product pricing, and resolves return credit problems.
Basic knowledge of the job. Applies acquired job skills and procedures to complete assigned tasks. Semi-routine tasks and recognizes the occasional need to deviate from standard practice. Requires instructions on new tasks and general supervision. Typically requires a minimum of 1-2 years of related experience.

Schedule: 6:00 am- 2:30 pm

Job Type: Full-time

Pay: $18.50 per hour

LOCATION
Mequon, Wisconsin 53092
PAY
$
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