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Sr. Business Systems Analyst

1 month ago

Oak Brook, United States Chamberlain Group Full time

If you are a current Chamberlain Group employee, please click here to apply through your Workday account.

Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain,found in millions of homes, businesses, and communities worldwide.

As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem.

This role is within Chamberlain Group's IT Enterprise Applications function. A successful incumbent is expected to (i) collaborate with business stakeholders, understand business processes, and elicit, define, and analyze requirements; (ii) design, configure, develop, test, implement, support, and maintain applications that enable business processes, focused on Manhattan PkMS, SAP Transportation Management, and related applications. Requires a minimum 7 years experience in Information Technology, preferably applications development or configuration and a Bachelors degree in Information Systems or equivalent.

Essential Duties And Responsibilities

Design, configure, develop, test, implement, and support applications that enable Distribution business processes, focused on Manhattan PkMS, SAP Transportation Mgmt., and related applications
Work with business stakeholders to understand business processes, gaps, pain points, and objectives; elicit, define, and analyze requirements
Collaborate with colleagues to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines, strategies, and industry best practices
Collaborate with application developers to create functional specifications for custom development that adheres to design guidelines and industry best practices
Collaborate with Super Users to create test cases for end-to-end business processes and system functions, ensuring traceability and coverage of requirements; execute tests; facilitate Super User test execution; analyze and resolve defects
Collaborate with business stakeholders to create documentation and training materials; support training delivery and organizational change management
Support production systems; proactively work to analyze and resolve production problems in a timely manner; resolve end user service requests; independently execute production support processes including identification of issue severity, root cause, and path to resolution
Identify opportunities to leverage applications to improve business processes, and support business re-engineering efforts. Research and represent industry best practices
Plan and manage small projects leveraging appropriate project management methodology
Protect Chamberlain Groups reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.

Minimum Qualifications

Education/Certifications:

Bachelors degree in Information Systems or equivalent

Experience:

Minimum 7 years experience in Information Technology, preferably applications development or configuration.
Minimum 5 years hands-on experience with Manhattan PkMS including hands-on configuration
At least one full lifecycle implementation of Manhattan PkMS including Blueprint phase
Minimum 5 years working with business processes related to Distribution such as Receiving, Putaway, Cycle Count, Picking, Packing, Shipping, Transportation Planning
Experience with RF devices in a warehouse environment

Knowledge, Skills, and Abilities:

Strong skills in systems analysis, problem analysis, troubleshooting, and technical error resolution.
Strong working knowledge of software development lifecycles and how to take a solution from concept through design, development, testing, and deployment including release and change management.
Strong business requirements analysis skills; ability to develop alternatives, identify pros and cons, and recommend preferred systems solutions to business problems.
Strong data analysis skills and ability to translate business reporting needs into specific technical requirements and report designs.
Business Relationships: Builds strong relationships with stakeholders; appropriately manages stakeholder expectations; collaborates effectively.
Project Management: Able to create work breakdown structure and project plans and manage execution for small projects.
Communicates clearly and effectively in both written and verbal communications; able to clearly explain technical solutions to a business person.

Other:

Able to travel occasionally domestically

Preferred Qualifications

Education/Certifications:

Master's degree in Computer Science

Experience:

Experience with companies who sell through "big box" retail channels
Experience in global environments
Experience with transportation in/out of Mexico
Experience with SAP Transportation Mgmt. or equivalent
Experience with Serial Number Management and traceability
Experience with Staylink

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer, and youll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com.

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.

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