Call Center Representative

4 weeks ago


Union, United States General Electric Credit Union Full time

Call Center Representative (onsite)

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

At GECU, we want to support your wellbeing by offering a wide range of benefits:

  • Health, Dental and Vision insurance
  • Life and Disability insurance options
  • Paid Time Off starts accruing once hired and take your birthday off - paid
  • 401k Retirement plan with up to a 10% match of your base gross compensation
  • Tuition reimbursement opportunities & professional development
  • Volunteer opportunities -and earn additional PTO hours
  • On-site clinics for Vaccines and Mammograms
And many more

Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives

Overview:

The Member Service Representative serves as the primary point of contact for members of the credit union, handling a variety of inquiries and transactions via inbound calls. The Member Service Representative maintains high levels of member satisfaction and provides essential support and solutions to members' general financial questions and concerns.

Essential Responsibilities:
  • Assist with inbound member telephone inquiries, striving for first contact resolution in a timely and efficient manner
  • Resolve questions and assist members with inquiries including, but not limited to:
    • General account questions
    • Online banking support
    • Credit and debit card inquiries
    • Transactions including loan payments and internal transfers
    • Educate and assist members with other credit union products and services
    • Recommend products and services to enhance members' financial lives
  • Collaborate with internal team members through virtual channels to resolve inquiries and issues as necessary
  • Convey member feedback through appropriate channels to be evaluated and addressed
Education and Experience:
  • High school diploma or GED required
  • Minimum six months of experience in customer service required
  • Prior call center experience preferred
  • Prior experience in a financial institution or related field preferred
Knowledge, Skills, and Abilities:
  • Ability to learn and maintain proficiency in multiple computer systems including Microsoft Office products and Credit Union systems
  • Effective at working in a fast-paced environment with the ability to multi-task
  • Interpersonal and customer service skills to provide an exceptional member experience
  • Proficient verbal and written communication skills to interact with both members and internal team members in a professional manner


General Electric Credit Union is an Equal Opportunity Employer

  • Union City, United States Randstad Full time

    Call Center Representative Location: Union City, CA Pay: $20-$24/hr Love helping people (and their pets)? Join our pet-focused call center team in Union City, CA, supporting customers with prescription medicine for their furry friends! What You'll Do: Handle 40+ calls and emails daily about pet prescriptions. Answer questions, track RX orders, and provide...


  • Union, United States General Electric Credit Union Full time

    Call Center Representative (On-Site) General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills...


  • Union, United States Ajilon Full time

    Ajilon - JobID: D60E17FA-04E0-414E-9F67-0C42EDDC688F [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...


  • Union, United States OTC Industrial Technologies Full time

    Position: Technical Sales Representative - ASGLocation: Cincinnati, OHAir Technologies® is a total industrial solutions provider. We are North America's largest independent compressor distributor and service center, and while bigger does not always mean better, we have never lost sight of our customers. We use our success to reinvest in the things that...


  • Union, United States OTC Industrial Technologies Full time

    Position: Technical Sales Representative - ASG Location: Cincinnati, OH Air Technologies® is a total industrial solutions provider. We are North America's largest independent compressor distributor and service center, and while bigger does not always mean better, we have never lost sight of our customers. We use our success to reinvest in the things that...


  • Union, Kentucky, United States Fifth Third Full time

    We are seeking a highly motivated and customer-focused Customer Service Representative Lead to join our team. As a key member of our Financial Center, you will be responsible for providing exceptional customer service in all interactions.Job Summary:The Customer Service Representative Lead is responsible for deepening relationships with customers by...


  • Union, United States Lindsay Windows LLC Full time

    Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Training & development Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem....


  • Union City, United States JEREMY'S PLACE INC. Full time

    Benefits: Opportunity for advancement Paid time off Training & development Wellness resources Location AddressCornerstone Performance Center LLC923 Dill Ave SW Atlanta GA 30310https://www.cornerstoneperformancecenter.com/Contact Email: lbrown@cpc.emailBenefits/PerksCompetitive salaryFlexible ScheduleGreat work-life balancePaid time...

  • FWS, Transfer Center

    4 weeks ago


    Union, United States Cincinnati State Full time

    Federal Student Work Study-Transfer Center - Humanities and Sciences Overview Assist with front desk duties for the Transfer Center, maintain and distribute materials provided by our transfer partner schools, collect and maintain data on number and types of visits, and assist with Transfer Center events. Responsibilities and Duties Greet visitors and...


  • Union, United States Inizio Engage Full time

    Inizio Engage has a partnership with a leading Biotechnology, across Commercial, Patient Solutions and Medical Affairs businesses. We are seeking a performance driven Pharmaceutical Field Sales Representative with strategic problem- solving skills, that can collaborate with multiple stakeholders. The ideal candidate will have sales experience in pediatrics...


  • Union, United States Ohio State Gov Full time

    Ohio State Gov - Job & Family Services [Customer Service Representative] As a Customer Service Representative at the State of Ohio, you'll: Operate soft panel telephone and personal computer with Windows application and applicable software applications; Assist customers with new registrations or updating existing registrations; Assist customers from an...


  • Union, United States MRA Recruiting Services Full time

    Title: Customer Service Representative Company: North Side Bank and Trust Company DEPT: Operations Reports To: Operations Manager FLSA: Non-Exempt SUMMARY: The Customer Service Representative is responsible for performing a full range of customer service oriented telephone and e-mail support activities as directed by the Operations Manager. Greets...


  • Union, United States Union County School District Full time

    GENERAL SUMMARY Plans, directs, and implements the occupational educational programs for the Career Center to ensure the educational development and training of its students through demonstrated planning, leadership, supervision, and administrative skills. Reports to the Superintendent. ESSENTIAL FUNCTIONS Effectively directs the administration and...


  • Union, United States Metro Vein Centers Full time

    DescriptionPatient Service Representative (Bilingual in Spanish Desired)Schedule: Monday, Wednesday & Thursday 8:30am-5pm (or close until the last patient leaves), Tuesday 9:00am-6pm (or close until the last patient leaves), & Friday 7:30am-1:00pm SummaryPatient Service Representatives serve as an extension of the Metro Vein Centers clinical team to provide...


  • Union, United States Metro Vein Centers Full time

    DescriptionPatient Service Representative (Bilingual in Spanish Desired)Schedule: Monday, Wednesday & Thursday 8:30am-5pm (or close until the last patient leaves), Tuesday 9:00am-6pm (or close until the last patient leaves), & Friday 7:30am-1:00pm SummaryPatient Service Representatives serve as an extension of the Metro Vein Centers clinical team to provide...


  • Union, United States Xavier University Full time

    Job Description Xavier University's Dorothy Day Center for Faith & Justice (CFJ) is seeking applications for an Associate Director. The CFJ helps students build a relationship with God, discover purpose and work for a better world. The Associate Director is primarily responsible for the oversight and coordination of service and justice programs through the...


  • Union, United States Procter & Gamble Full time

    A P&G Customer Service Representative will be responsible for: Customer Service Representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features Respond...


  • Union, United States CareStar Full time

    Customer Service Representative- Part Time Ready to join a growing company whose work profoundly impacts people's lives in their community, who offers an excellent learning environment, opportunities to advance and the ability to work alongside talented business leaders/professionals? CareStar, Inc. is currently seeking a Customer Services Representative in...


  • Union, United States Veracity Resourcing and Services Full time

    Field Sales Representative (Clerical & Industrial Staffing) At Veracity, we are seeking an exceptionally talented Field Sales Representative that is looking for a high visibility position, responsible for providing top-notch account management to our best-in-class clients. The Field Sales Representative will implement business development initiatives, grow,...


  • Union, United States Medline Full time

    Job SummaryOur Medline Acute Care sales team serves as the main interface for various segments in the hospital such as OR, Cath Lab, ICU, Labor and Delivery, Emergency Department, Materials Management and C-suite. Our engagement with clinical and industry leaders allows us to deliver a robust product portfolio and patient-care solutions. We optimize care...