Application Support Analyst-Physician Practice Systems

2 days ago

Jonesboro, United States Marion Health Full time

Job Summary The Application Support Analyst will play a crucial role in providing support and expertise for Physician Practice Systems, with a focus on Electronic Health Record (EHR) systems. The Application Support Analyst will be responsible for ensuring the seamless operation of these systems, troubleshooting issues, and collaborating with cross-functional teams to optimize performance. Performs other duties as assigned. Minimum Job Requirements Associate's degree in an acceptable major from an accredited university. A minimum of two years' experience in healthcare acceptable to Information Systems. Preferred Job Requirements Experience working with medical professionals and understanding their workflow needs. Familiarity of Hospital day-to-day operating processes, including various software programs. Skills / Knowledge / Abilities Excellent communication skills to effectively and tactfully communicate with co-workers, managers, Hospital Administrators, providers, consultants, business associates and regulatory agencies presenting a professional image as a representative of Marion Health. Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress. Developed computer skills to include proficiency with Microsoft Office and the ability to learn and proficiently perform computer applications related to department operations and job function. Excellent customer service skills. Analytical and problem solving skills. Strong organizational skills in order to manage multiple issues simultaneously combined with ability to effectively prioritize. Ability to work independently with a high level of concentration and attention to detail. Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties. Accurately define actionable quality metrics and Key Performance Quality Indicators. Working Conditions Typical office environment with prolonged sitting and occasional standing and walking. Work may be subject to interruptions and occasional high stress levels. Works with highly confidential information which may be proprietary or protected health information. Ability to work extended hours, evenings, holidays, on-call rotations and/or weekends based on the needs of the department. Some travel could be necessary with occasional overnight stays. Physical and Mental Activities, Tools and Equipment Works with computers and related equipment as well as other standard office equipment. Ability to drive or walk to various locations, or provide telephone support to end users. Detailed data gathering, design and problem resolutions requires intense concentration and analytical thought. Lifting, pushing, pulling, walking, sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner. Equal Opportunity and Affirmative Action Employer: Minority/Female/Veteran/Disability. Marion Health is a smoke-free environment.

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