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Workday Payroll Analyst

2 months ago

Worcester, United States Insight Global Full time
  • Elicitation of requirements and documenting use cases from multiple stakeholders for the purpose of resolving Workday Finance related service request tickets (ServiceNow).
  • Ability to differentiate between an existing system issue vs. a new change the business is requesting.
  • Engage in business process mapping and collaborate with Finance & the enterprise (if needed) to document future state processes and Standard Operating Procedures (SOPs).
  • Perform analysis to determine change impacts on production system.
  • Size and estimate service ticket requests.
  • Coordinate activities between cross-functional teams, internal & external stakeholders for the purpose of resolving production support issues.
  • Participate in On Call Rotation with other team members (Every 5 weeks) and be available off hours as needed

Experience

  • 1+ Years of hands-on experience supporting Workday Finance including system configuration.
  • 3+ years experience preferred.
  • Ability to work in fast paced environment.
  • Experience working on diverse, cross-functional teams – leading the elicitation of business requirements and needs, analyzing information skillfully, and developing solutions, and making recommendations to solve complex business problems.
  • Excellent communication skills, including group presentation and facilitation.
  • Ability to employ active listening and be clear and positive during consensus building.
  • Excellent organizational skills with an ability to multitask effectively.
  • Ability to troubleshoot highly complex problems within the Finance Workday environment.
  • Experience with Microsoft Office & MS Teams
  • ServiceNow & Smartsheet experience is a bonus.
  • Change Management (mindsets & behaviors) experience and understanding.

Primarily Support for Workday SKU’s

  • Banking & Settlements
  • Suppliers
  • Spend Management
  • Expenses
  • Customer Accounts

Ad Hoc work with Additional Workday SKU’s

  • Financial Accounting/FDM
  • Reporting/Record to Report
  • Projects
  • Procurement
  • Payroll
  • Absence
  • Security
  • Integrations