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Retail Sales Associate

4 months ago

Indianapolis, United States Municipal Emergency Services (MES) Full time
Job Summary

The Uniform Store Associate is genuine, friendly, and customer service oriented. They will work cooperatively with our sales team and other distribution team members to grow existing customers, create new ones, and meet monthly sales quotas while increasing customer satisfaction.

Roles and Responsibilities
  • Greet and assist customers
  • Restock showroom shelves
  • Maintain sales area and product displays
  • Generate new and repeat sales by providing product and technical information in a timely manner.
  • Determine customer requirements and expectations to recommend specific products and solutions.
  • Recommend alternate products based on cost, availability, or specifications.
  • Present price, credit, and terms following standard procedures and customers' profitability profile
  • Accurately process customer transactions such as orders, quotes, or returns.
  • Provide accurate information regarding the availability of in-stock items
  • Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability.
  • Increase sales and average order size using cross-selling, up-selling, add-on sales, and offering promotional sale items.
  • Educate customers about product terminology, features, and benefits to improve product-related sales and customer satisfaction.
  • Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
Requirements

Required Qualifications
  • Technical expertise and knowledge of company products
  • Problem-solving and analytical ability
  • Accuracy and attention to detail
  • Able to perform basic Business Math (selling price, cost price, percentages, etc.)
  • Capable of following written instructions and documented procedures
  • Demonstrated understanding and application of effective selling strategies and techniques
  • Knowledge of Microsoft Office Suite and distribution software
  • At least two (2) years of experience in a face-to-face Customer Service role or similar position.
  • Minimum education requirement of a high school diploma or equivalent
  • Manages time effectively, meets personal goals, and works effectively with other team members.
  • Follows company policies and procedures
Desired Characteristics
  • Effective listening, communication (verbal and written), negotiation, and good phone skills
  • Demonstrated integrity and ethical standards
  • Comfortable in a fast-paced environment
  • Professional demeanor and image
  • Manages time effectively and adapts quickly to changing priorities
  • Able to work independently with little direction
  • Team player who works productively with a wide range of people
  • Superior organizational skills
  • Able to handle difficult customers with diplomacy and tact
  • Able to multi-task
  • Delivers superior customer service
Pay and Benefits:
  • Rate based on experience
  • 401(k)
  • Ten Paid Holidays Annually
  • Dental Insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance
  • Employee rewards and recognition program

About Us

Established in 2001, Municipal Emergency Services, Inc. (MES) is the nation's largest provider of PPE, fire apparatus, uniforms, and services to first responders. With over 25 locations, MES is the most trusted source of equipment and service for firefighters, law enforcement, and EMTs. Our dedicated team of over 300 sales representatives and certified service technicians allows us to bring unparalleled quality and service to our industry. MES supports its customers with innovative digital commerce solutions and a nationwide warehousing system with three strategically located hubs that carry thousands of products representing the best brands on the market.

Additional Information

MES offers a great work environment, professional development, challenging careers, and competitive compensation. MES is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.MES will only employ those legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a pre-employment screening.