Patient Service Representative

1 month ago


Garfield, United States Intermountain Healthcare Full time
Job Description:
Shifts will include some nights, weekends, and holidays as well as daytime shifts. Hours will vary.

This position may include traveling to our outlying clinics as needed and will be cross trained to either work in hospital registration or clinic registration.

You will represent Intermountain and serve as the point of contact for patients entering Intermountain facilities. We look for individuals who embody Intermountain's values and focus on establishing collaborative relationships with patients and fellow caregivers (employees) to deliver the highest level of customer/patient satisfaction. You ensure superior customer experience by identifying and resolving patient needs related to patient intake and care including greeting and checking-in patients, as well as verifying information supplied by patients.

Job Essentials

  • Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded.
  • Efficiently updates and verifies patient demographics, insurance, and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance.
  • Thoughtfully directs patients on next steps and informs patients about delays and wait times.
  • Promptly schedules appointments utilizing provider templates and scheduling guidelines.
  • Proactively requests payments from patients on current and past medical services.
  • Receives and processes those payments following appropriate procedures for handling payments.
  • Supports administrative function of the clinic in working reports, addressing patient concerns, and performing paperwork.
  • Willingly coordinates with other care teams and other employees to provide a seamless experience for patients.
  • Completes training and pass-off requirements.
Minimum Qualifications
  • Six months of customer service experience involving interactions with customers.
  • Demonstrated basic computer skills involving word processing and data entry.
  • Professional manner and strong interpersonal and communication skills.
Preferred Qualifications
  • One year of customer service experience, especially in a hospital or medical office.
  • Problem solving ability, analytical skills, self-motivated and able to work well in a clinic environment.
  • Demonstrate excellent verbal and written communications skills.
Physical Requirements:
  • Interact with others requiring the employee to communicate information.
  • Operate computers and other office equipment requiring the ability to move fingers and hands.
  • See and read computer monitors and documents.
  • Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.


Location:
Intermountain Health Garfield Memorial Hospital

Work City:
Panguitch

Work State:
Utah

Scheduled Weekly Hours:
0

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$17.34 - $22.54

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.

  • Garfield, New Jersey, United States Walmart Full time

    Walmart is looking for a Customer Service Representative to provide exceptional customer experiences. Key responsibilities include:Responding to customer inquiries and resolving issuesProviding product information and recommendationsEscalating complex issues to management as neededWe offer a salary of $20-$25 per hour, plus opportunities for advancement.This...


  • Garfield, New Jersey, United States Wawa Full time

    **Job Overview:**At Wawa, we're seeking a talented Customer Service Representative to join our retail team. As a key member of our store team, you'll be responsible for providing an exceptional shopping experience for all customers.The estimated salary for this role is $40,000 - $60,000 per year, depending on location and experience.Key...


  • Garfield, New Jersey, United States Burlington Stores Full time

    Unleash your potential as a Retail Service Representative at Burlington Stores, Inc.! In this dynamic role, you will serve as the face of our brand, providing exceptional customer experiences and driving sales growth. You will be responsible for creating memorable interactions with customers, building relationships, and exceeding sales targets. Process...


  • Garfield, New Jersey, United States Burlington Stores Full time

    Burlington Stores, Inc. is seeking a highly motivated and enthusiastic Retail Store Associate to join our team! As a cashier and customer service representative, you will be responsible for delivering exceptional customer service, processing transactions accurately and efficiently, and maintaining a positive and professional attitude in a fast-paced...


  • Garfield, United States Brimar Industries Full time

    In this role, the Customer Service Representative is the first point of contact for our customers, providing exceptional support and assistance to ensure their needs are met. This role handle inquiries, resolve issues, and contributes to a positive customer experience. The ideal candidate will possess strong communication skills and a passion for helping...


  • Garfield, New Jersey, United States Burlington Full time

    About the Role">We are seeking a highly skilled Store Associate Representative to join our team at Burlington Stores, Inc. This role is perfect for individuals who are passionate about delivering exceptional customer service and ensuring a secure shopping environment.The ideal candidate will possess excellent communication skills, be able to work in a...


  • Garfield, New Jersey, United States Burlington Stores Full time

    Job Summary: We are looking for enthusiastic and customer-focused individuals to work as Seasonal Cashiers in our retail stores.


  • Garfield, New Jersey, United States Burlington Full time

    We are looking for a dedicated and customer-focused individual to fill the role of Store Associate in Garfield, NJ. This exciting opportunity involves providing top-notch customer service, monitoring the store environment for security concerns, and participating in shortage reduction programs.To succeed in this position, you should possess strong...


  • Garfield, United States Brimar Industries Full time

    We are seeking a motivated and driven Inside Sales Representative to join our growing sales team in Garfield, NJ.ESSENTIAL DUTIES AND RESPONSIBILITIESSell our safety solution and crowd control products including safety signs, traffic signs, pipemarkers, steel barricades, stanchion belts and more to customers throughout North America.Drive profitable growth...

  • Checkout Team Member

    3 weeks ago


    Garfield, New Jersey, United States Walmart Full time

    Company OverviewWalmart is a multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. We are committed to helping people save money and live better - anytime and anywhere - in retail stores, online, and through our mobile devices.SalaryAs a Customer Service Representative at Walmart, you can...

  • Clinical Pharmacist

    3 weeks ago


    Garfield Heights, Ohio, United States Cleveland Clinic Full time

    Job SummaryAs a highly skilled Clinical Pharmacist at the Cleveland Clinic, you will play a critical role in ensuring the safe and effective use of medications throughout the healthcare system.ResponsibilitiesMedication Safety: Verify medication orders and dispense medications accurately according to state and federal regulations.Patient Care: Provide safe,...


  • Garfield, New Jersey, United States Burlington Stores Full time

    Be a Customer Experience ChampionCashiers at Burlington Stores take pride in creating a lasting and positive memory of the shopping experience. By consistently demonstrating a positive and professional attitude, they deliver excellent customer service that addresses all customers' needs while getting them through the check-out process quickly and easily.Main...


  • Garfield, New Jersey, United States PetSmart Full time

    At PetSmart, we're passionate about delivering exceptional pet care experiences to our customers. As a Retail Sales Associate Part Time, you will play a vital role in ensuring the safety and happiness of all living pets, including fish, reptiles, birds, and small animals.The key responsibilities of this position include:Welcome and serve customers with a...


  • Garfield Heights, Ohio, United States HealthPRO Heritage Full time

    About the RoleWe are looking for a talented Licensed Physical Therapist Assistant to join our team at the Jennings Center for Older Adults in Garfield Heights, OH. As a member of our interdisciplinary team, you will work closely with Physical Therapists and other healthcare professionals to deliver high-quality patient care.About UsHealthPRO Heritage is a...


  • Garfield, United States PruittHealth Full time

    JOB PURPOSE: Directs the day-to-day functions of the nursing center in accordance with federal, state, and local regulations that govern long-term care centers, and as may be directed by the Area Vice President, to provide appropriate care for our patients/residents. Take a virtual Tour: Lifestyle at PruittHealth Swainsboro 103 beds - private and...

  • Physical Therapist

    4 weeks ago


    Garfield, United States JAG Physical Therapy Full time

    Physical Therapist at JAG Physical Therapy summary: The Physical Therapist at JAG Physical Therapy excels in assessing patient strengths and weaknesses to create effective treatment plans. They maintain patient confidentiality and foster a positive environment while promoting healing and improving functional independence. Responsibilities include...


  • Garfield, United States JAG Physical Therapy Full time

    Occupational Therapist at JAG Physical Therapy summary: The Occupational Therapist at JAG Physical Therapy assesses patients' strengths and weaknesses to create effective treatment plans aimed at enhancing functional independence. This role involves maintaining patient confidentiality, encouraging positive outcomes, and collaborating with a healthcare...


  • Garfield, United States JAG Physical Therapy Full time

    Physical Therapist- Full-Time (Hutchinson Metro Center) at JAG Physical Therapy summary: The Physical Therapist at JAG Physical Therapy assesses patients and develops effective treatment plans to aid in their recovery and maximize their functional independence. Responsibilities include conducting evaluations, recording patient care data, collaborating...

  • Physical Therapist

    1 month ago


    Garfield, United States JAG Physical Therapy Full time

    Physical Therapist - Greene Street at JAG Physical Therapy summary: The Physical Therapist at JAG Physical Therapy provides comprehensive outpatient care, focusing on assessing patients' conditions and developing tailored therapeutic plans to enhance recovery and functional independence. This role requires clinical expertise and strong interpersonal...

  • Physical Therapist

    4 weeks ago


    Garfield, United States JAG Physical Therapy Full time

    Physical Therapist - Marin at JAG Physical Therapy summary: A Physical Therapist at JAG Physical Therapy assesses patient strengths and weaknesses to create effective treatment plans, while maintaining confidentiality and a positive environment. This role requires strong clinical decision-making skills and the ability to document and manage patient care...