Customer Service Representative

2 months ago

Houston, United States Winchester Electronics Full time

**Customer Service Representative - Houston, TX**

Sales & Marketing Houston , Texas **What were looking for:**

We have an exciting opportunity for a Customer Service Representative in Houston, Texas. The Customer Service Representative works closely with co-workers, vendors, and customers in handling inside sales and customer service responsibilities. Supports the lean process to maximize profitable growth, provides premier customer service and quality, and promotes cost reductions, continual improvement, and safety.

The Winchester values are Accountability, Collaboration, and Empowerment (ACE). These values guide how we lead and how we work at Winchester and allow us to do all that we do for our employees and customers

* Point of contact for customer correspondence including requests for quotation, purchase orders, expedites, cancellations, quality issues and other complaints

* Review purchase orders, specifications, documentation requirements, etc (contract review) received from customers and coordinate with other departments to ensure all customer requirements can be met, and communicate exceptions and/or acceptance back to customer

* Create quotations and communicate to customer

* Enter sales orders, send order acknowledgement, and proactively expedite, keeping customers informed of status/issues

* Voice of customer - liaison between customers and engineering, production, shipping, and other departments to address customer needs, impact, and solutions before, during, and after order fulfillment. Escalate customer concerns to Management.

* Provide reports to management as well as keeping management advised on matters of significance regarding customers, opportunities, and department issues

* Assist with review and update of pricing and literature as required

* Assist with training as required

* Assist with receiving, packaging, and shipping of product as needed

The Customer Service Representative collaborates across Winchester in a way that leads by example, holds people accountable and utilizes data to make informed decisions. They work with management, employees, vendors, and customers to have a positive impact on the organization.

* Provide an honest opinion with respect to the role and the relevant processes

* Establish communication channels with management, co-workers, customers, and vendors to ensure effective communication

* Evaluate ways to reduce costs and streamline processes

**Criteria for Success:**

* Extensive experience in inside sales or customer service

* Extensive experience with MRP and CRM software

* Excellent communication skills

* An unrelenting desire to meet due dates, satisfy customers, and ability to re-prioritize daily

* Analytical and problem-solving skills

* Good attendance and punctuality

**Communication Systems We Use:**

* Microsoft Navision ERP

* G-Suite

Winchester Interconnect is a leading global provider of interconnect solutions that help fuel the ever-changing electronics industry. Throughout our 75 year history, Winchesters business strategy, technical capabilities, passion for quality, and service have supported our customers innovation.

As Winchester continues to expand, it is placing increased emphasis on its people, products, operations, supply chain, and key relationships while encouraging a transparent environment that fosters innovation.

Accountability, Collaboration, and Empowerment are the fundamentals of the Winchester Interconnect Leadership Strategy. These values are part of our every day at Winchester Interconnect, and this is how we are able to do all that we do for our employees and customers.

We believe in empowering our workforce to think outside the box and make decisions that move our business forward. We hold ourselves and others accountable for following through on what we say we are going to do. We collaborate between departments, teams, business units, and customers to share best practices and become the best interconnect company in the world.

***At Winchester, we dream big, get stuff done and like to have fun***

Full-time position with competitive salary and benefits.

Visit for additional information about the organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. In addition to federal law requirements, Winchester Interconnect complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Winchester Interconnect expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

*****Candidates Only-No Third-Parties*****

Location Houston , Texas

  • Customer Service Representative

    2 weeks ago

    Houston, United States Providence Health & Service Full time

    Description Providence St. Joseph Health is calling a Customer Service Representatives to work remotely within our footprint states: WA, OR, MT, NM and/or TX. This position has multiple openings for both full time and part time positions. The Customer Service Representative contributes to the achievement of service delivery, performance standards, and...

  • Customer Service Representative

    4 weeks ago

    Houston, United States Houston GS Services Full time

    Job DescriptionJob DescriptionOur Customer Service Representatives help the local market by offering services and enrollments from our energy based clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting...

  • Customer Service Representative

    1 month ago

    Houston, United States GS Connections Full time

    Job DescriptionJob DescriptionOur Customer Service Representatives help the local market by offering services and enrollments from our energy based clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting...

  • Customer Service Representative

    3 days ago

    Houston, United States Houston GS Services Full time $40,000 - $50,000

    Job DescriptionJob DescriptionOur Customer Service Representatives help the local market by offering services and enrollments from our energy based clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting...

  • Customer Service Representative

    3 months ago

    Houston, United States Clayton Services Full time

    Clayton Services is searching for Customer Service Representatives to join thriving companies in the Greater Houston area. The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. Customer Service Duties and Responsibilities: Interacts with customers via telephone, email, online chat,...

  • Customer Service Representative

    2 weeks ago

    Houston, United States TransCore Full time

    Under the direction of the Customer Service Supervisor/ Lead, the Customer Service Representative will be responsible for quality service and providing accurate information to customers. The CSR is responsible to accurately open accounts, explain pol Customer Service Representative, Customer Service, Representative, Retail, CSR

  • Customer Service Representative

    2 days ago

    Houston, United States Bray International, Inc. Full time

    Customer Service (Inside Sales) Representative at Bray Controls Position Overview: Are you a driven customer service or inside sales professional looking for an exciting growth opportunity? Bray Controls offers a dynamic environment where you can thr Customer Service Representative, Customer Service, Representative, Controls, Inside Sales, Manufacturing,...

  • Customer Service Representative

    4 weeks ago

    Houston, United States Ultimate Staffing Full time

    Ultimate Staffing is looking to hire 2-3 customer service representatives on the Northwest side of Houston! Please apply ASAP as this is an IMMEDIATE need and interviews are currently underway! Duties:Document and maintain database with client accou Customer Service Representative, Customer Service, Representative, Staffing, Retail

  • Customer Service Representative

    2 weeks ago

    Houston, United States Texas Pride Disposal Full time

    Customer Service Representative Job Description The Customer Service Representative's main duties are answering incoming calls regarding service issues, setting up accounts, taking payments and educating customers about our products and services. The ideal candidate will possess a high level of customer service skills along with excellent written and verbal...

  • Customer Service Representative

    1 month ago

    Houston, United States The Home Depot Full time

    We're looking for top-tier Customer Service advocates to join our team here at Global Custom Commerce, a Home Depot Company. We expect high performance and amazing customer service experiences for our customers, and we pay highly for it. To join our Customer Service, Customer Service Representative, Customer Experience, Leadership, Representative, Window

  • Customer Service Representative

    3 weeks ago

    Houston, United States Mohawk Industries Inc Full time

    To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues. Major Function and Scope: Provides customer account ma Customer Service Representative, Customer Service, Representative, Manufacturing, Retail

  • Customer Service Representative

    2 months ago

    Houston, United States C&S Wholesale Grocers Inc Full time

    This Customer Service Rep I will serve as the principal link between C&S and its customers. This position is responsible for responding to customer inquiries via telephone, email and Customer CRM Platform sites regarding multiple customer requests i. Customer Service Representative, Customer Service, Representative, Retail, Grocery, Skills

  • Customer Service Representative

    2 weeks ago

    Houston, United States iHire Full time

    We are hiring a remote customer service representative to manage customer queries and complaints. You will be responsible for responding to customer inquiries, processing orders, modifications, and escalating complaints across various communication channels. To excel in this role, it's important to remain calm when customers are frustrated and have...

  • Customer Service Representative

    2 months ago

    Houston, United States The Adecco Group Full time

    CSR - Adecco is hiring immediately for Customer Service Reps to work in Houston, Texas zip code 77006. As a Customer Service Rep you will take calls from clients and address their issues. The position is temp to hire and will pay between $18 to $19 p Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service

  • Customer Service Representative

    3 months ago

    Houston, United States Texas Pride Disposal Solutions LLC Full time

    Customer Service Representative Job Description The Customer Service Representative's main duties are answering incoming calls regarding service issues, setting up accounts, taking payments and educating customers about our products and services. The ideal candidate will possess a high level of customer service skills along with excellent written and verbal...

  • Customer Service Representative

    3 months ago

    Houston, United States Texas Pride Disposal Solutions LLC Full time

    Job DescriptionJob DescriptionCustomer Service Representative Job DescriptionThe Customer Service Representative's main duties are answering incoming calls regarding service issues, setting up accounts, taking payments and educating customers about our products and services. The ideal candidate will possess a high level of customer service skills along...

  • Customer Service Representative

    2 weeks ago

    Houston, United States Circle K Stores Inc. Full time

    Customer Service Representative Apply at Store 2741923, Houston TX Posted 4 Days Ago | Job Requisition ID: R448540 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow...

  • Customer Service Representative

    3 months ago

    Houston, United States Old Dominion Freight Full time

    Customer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** locationsHouston, TX time typeFull time posted onPosted Today job requisition idR-2022-9667 Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our OD Family Culture. This role will successfully...

  • Customer Service Representative

    4 weeks ago

    Houston, United States Connect Staffing Full time

    Job DescriptionJob DescriptionMUST HAVE AT LEAST ONE YEAR OF CUSTOMER SERVICE EXPERIENCEConnect Staffing is looking for a dedicated Customer Service Representative for a supplier company in Northwest Houston!Schedule: Monday - Friday 8:00am - 5:00pmCustomer Service Representative Requirements:Must have at least one year of customer service experience.Must be...

  • Customer Service Representative

    3 weeks ago

    Houston, United States Sparks Wiz Limited Full time

    About the job Customer Service Representative Sparks Wiz Limited is an engineering consultancy firm seeking a Customer Service Representative to join our team. The ideal candidate will have experience in customer service and possess strong communication skills, as well as a desire to be part of a growing company. Responsibilities: As a Customer Service...