Remediation Project Manager, Account Coordination Remediation

2 weeks ago


Minneapolis, United States LanceSoft Full time

Title: Remediation Project Manager, Account Coordination
Duration: 12 Months contract
Location: Remote

Job description:
Education and Experience Required Minimum 4 years Project Management experience required University / College degree (BA) preferred PMI Certification is a plus

Technical Knowledge and Skills
Position requires a significant amount of phone and email correspondence, strong verbal and written communication skills required Experience in medical device industry is preferred Excellent customer service skills required.

Responsibilities:
POSITION RESPONSIBILITIES:

Project Management skills:

  • As primary liaison between Company and Customer Accounts, the manager will act as the primary point of contact for all communication and approvals regarding resource allocation and account scheduling
  • Support creation and maintenance of a Master Schedule to facilitate coordinated scheduling
  • Create, communicate, and manage detailed plans with Customer Accounts
  • Manage Resource allocations for account scheduling
  • Co-manage assigned Resources (provide work location, schedule, instructions, etc.)
  • Provide ongoing management of timelines and resource logistics (Change Management)
  • Where appropriate, coordinate return of affected devices to a Company location
  • Provide a forecast of Customer Account scheduling targets
  • Document account statuses, provide Quality record

Program support:
  • Implement various business process improvement and automation initiatives
  • Facilitate 3rd Party resource training
  • Follow-up on KPIs associated with Resource performance to correct underperforming indicators
  • Review / audit documentation, and support reconciliation of project records
  • Assure compliance of project to applicable laws, regulations and standards, good business practices, and company documented procedures
  • Communication skills: strong customer centric communication skills required to support project completion with minimal

Customer impact
  • Computer skills: proficient use of MS Excel, MS Outlook, Adobe Acrobat, and MS Word expected
  • Other duties as assigned by supervisor
  • Work environment may be an office or home setting


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