Patient Family Liaison
1 month ago
Do you enjoy helping others? Do you want to make a direct impact on the lives of our patients but don't want to do hands on care? If you have experience in case management, patient care, or healthcare administration, then this job could be for you
Position Details:
- Job Title: Patient Family Liaison
- Company: IU Health
- Department: Maternity + NICU Tower
- Location: Riley Children's Hospital
- Schedule: Monday - Friday, Day Shift
What You Will Do:
Facilitates positive patient experience for all patients and visitors within the facility. Works collaboratively with the facility Patient Relations Consultant, facility Leadership, and front-line team members to proactively assess and address issues identified by patients or families including experience and comfort needs, health equity, or care coordination. Actively partners with patient and families to communicate with the healthcare team to ensure that all patient and family concerns are addressed in accordance with the IU Health values. Ensures documentation reflects actions taken to meet patients' care and experience concerns, and that patient concerns are proactively triaged and elevated when necessary.
Direct experience as a patient or caregiver in the medical field, specifically a maternity or NICU unit is a plus
What You Will Need:
- Bachelor's Degree preferred
- 3-5 Years of Experience
- Experience involving extensive patient/public contact and crisis resolution required.
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