Patient Family Liaison

1 month ago


Indianapolis, United States Indiana University Health Full time
Job Description

Do you enjoy helping others? Do you want to make a direct impact on the lives of our patients but don't want to do hands on care? If you have experience in case management, patient care, or healthcare administration, then this job could be for you

Position Details:
  • Job Title: Patient Family Liaison
  • Company: IU Health
  • Department: Maternity + NICU Tower
  • Location: Riley Children's Hospital
  • Schedule: Monday - Friday, Day Shift
This is a unique opportunity that will have a direct impact on our organization's success and supports our vision of making Indiana one of the nation's healthiest states. We hope this inspires you to apply and begin living our IU Health Values - Purpose, Excellence, Compassion and Team - every day.

What You Will Do:

Facilitates positive patient experience for all patients and visitors within the facility. Works collaboratively with the facility Patient Relations Consultant, facility Leadership, and front-line team members to proactively assess and address issues identified by patients or families including experience and comfort needs, health equity, or care coordination. Actively partners with patient and families to communicate with the healthcare team to ensure that all patient and family concerns are addressed in accordance with the IU Health values. Ensures documentation reflects actions taken to meet patients' care and experience concerns, and that patient concerns are proactively triaged and elevated when necessary.

Direct experience as a patient or caregiver in the medical field, specifically a maternity or NICU unit is a plus

What You Will Need:
  • Bachelor's Degree preferred
  • 3-5 Years of Experience
  • Experience involving extensive patient/public contact and crisis resolution required.


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