Grooming Salon Leader, Petsense

4 weeks ago

Fort Pierce, United States Tractor Supply Full time
Overall Job Summary

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs.

Essential Duties and Responsibilities (Min 5%)

As a Salon Leader, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the the following requirements:
  • Maintain regular and predictable attendance.
  • Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
  • Take the initiative to support selling initiatives (TEAM):
    • Thank the Customer
    • Engage with the customer and/or pet
    • Advise products or services
    • Make it Memorable
  • Salon Leaders are required to perform a combination of the following duties throughout their day. Although daily tasks may vary day to day, our business and staffing model makes it essential every Salon Leader be able to perform all fo the following duties accurately, efficiently, and safely on a regular basis and without advance notice:
    • Manage the day to day operations of the Groom Shop; including scheduling, safety checklists, and salon audits
    • All grooming SOP's and salon must be audit compliant and cleanliness standards adhered to at all times
    • Place monthly supply orders with the approval of SM staying within the monthly salon budget
    • Assist in hiring and onboarding all new Groomers and Groom Technicians. This includes ensuring timely completion of all training requirements, mentoring where needed throughout training and evaluating potential and current employee grooming skills
    • Communicate all daily/weekly communication to salon team and Store Manager including sales performance
    • Schedule weekly meetings with SM to discuss staffing, schedules, prior week's plan and forecast business review
    • Drive salon growth - calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, attending community events, holding in-store events, working with rescue groups and more
    • Lead salon team members by driving professional development, coaching for improvement and reviewing performance key metrics. Coaching and guiding the salon team to grow the business, team productivity and customer satisfaction.
    • Provide professional grooming services for dogs using the knowledge of canine characteristics and grooming styles and techniques
    • Safe Pet Handling - review grooming SOP's annually with all current and new salon team members and retain a signed copy for records.
    • Always Demonstrating Professionalism and coaching professionalism amongst the salong team
    • Equipment Handling and Maintenance
    • Ensures the safety and well-being of animals
    • Inspects animals for external signs of parasites, disease or injury and reports findings to pet owners.
    • Practice Safety and Sanitization protocols
    • Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients.
    • Maintains records of all pet clients to include services provided and vaccination records.
    • Operate computer as needed.
    • Recovery of store, if needed.
    • Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required
    • Complete all documentation associated with any of the above job duties
  • Enforce and follow all salon policies and procedures.
  • May also be required to perform other duties as assigned.
Required Qualifications

Experience: Must demonstrate knowledge and skills in the grooming industry with a minimum of 2+ years experience grooming pets under the leadership of a professional groomer. Supervisory experience preferred. Must be comfortable working with dogs and cats. Ability to demonstrate patience and compassion for animals. Must provide own tools (clippers, blades, shears) or be willing purchase required tools.

Education: High school diploma or equivalent required. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately.

Preferred knowledge, skills or abilities
  • Operate and use all grooming tools and equipment including bathing tubs, brushes, combs, scissors, clippers, dryers, and bathing products such as perfumed shampoo and soaps
  • Communicate effectively with Associates and customers
  • Display compassion with animals and treat them accordingly
  • Exhibit attention to detail
  • Read, write and count to accurately complete all documentation
  • Problem solving skills
  • Basic computer skills
  • Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Working Conditions
  • Working environment is favorable, generally working inside with moderate noise.
  • Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
  • Exposure to wet conditions, particularly when bathing dogs.
  • Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.
  • Exposure to cats and dogs of all sizes, breeds, and temperaments.
  • Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
  • Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines
Physical Requirements
  • This position is non-sedentary.
  • It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
  • It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service.
  • Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.
  • Ability to stand and maintain a stationary position for up to 8 hours while grooming animals.
  • Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon.
  • Ability to utilize grooming instruments including shears and dryers.
  • Ability to occasionally lift or reach merchandise overhead.
  • Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment.
  • Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
  • Ability to read, write, and count accurately to complete all documentation.
  • Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
  • Ability to successfully complete all required training.


Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An Associate should perform all duties as assigned by his/ her supervisor.

ALREADY A TEAM MEMBER?

You must apply or refer a friend through our internal portal

Click here

CONNECTION

Our Mission and Values are more than just words on the wall - they're the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It's not just what we do that sets us apart, but how we do it.

Learn More

EMPOWERMENT

We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits total rewards offerings. fot full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about

Learn More

OPPORTUNITY

A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.

Learn More

Join Our Talent Community

  • Grooming Salon Manager

    4 weeks ago

    Fort Worth, Texas, United States Tractor Supply Full time

    Salon Operations LeaderThis position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business.Key responsibilities include:Overseeing daily operations of the salonTraining and coaching staffProviding exceptional customer service to all pet parents and their dogsThe ideal candidate will...

  • Pet Grooming Trainee

    4 weeks ago

    Fort Collins, Colorado, United States PetSmart Full time

    **Start Your Career in Pet Grooming**As a Pet Grooming Trainee at PetSmart, you'll have the opportunity to build personal relationships with your clients and become a part of their family.You bring the passion, and we'll bring the training. Our comprehensive training program will set you up for success in the pet grooming industry.Under the guidance of our...

  • Groom Tech in Training Position

    4 weeks ago

    Fort Oglethorpe, Georgia, United States Tractor Supply Full time

    Groom Tech in Training Job DescriptionThis position is responsible for enrolling and completing the Paragon training course Level 1, provided by Petsense, in preparation for a career in grooming and/or bathing.As a Groom Tech in Training, you will be guided through a 15-week virtual distant learning program designed to educate you on the fundamentals of...

  • Groomer, Petsense Professional

    4 weeks ago

    Ft. Pierce, Florida, United States Tractor Supply Full time

    Pet Grooming Specialist Job SummaryThis position is responsible for providing professional pet grooming services to dogs using knowledge of canine characteristics and grooming styles and techniques.Key Responsibilities:Deliver exceptional customer satisfaction by providing high-quality pet grooming services.Answer phone calls and schedule appointments in a...

  • Licensed Salon Manager

    1 month ago

    FORT MYERS, United States Hair Cuttery Full time

    As a Licensed Salon Leader for HC Family of Brands, you will:Earn a salary and/or commission based compensation based on your performance and contributionEarn additional bonus compensation through achieving Monthly Salon Revenue targets Benefits for Salon Associates:Medical & Dental insuranceHSA for Adults and ChildrenLife & Disability insurance401K &...

  • Licensed Assistant Salon Manager

    4 days ago

    Fort Eustis, United States Hair Cuttery Full time

    Benefits for Salon Associates:Free Advanced Education by REDKEN Certified Professionals, Career Path opportunities, Performance Awards, Flexible Schedule and a Unique Culture that's ALL ABOUT THE PEOPLE!PLUS Medical Coverage options, Paid Time Off, 401(K) Savings Plans, Dental Insurance and Vision Insurance!Hair Cuttery Family of Brands (HCFB) is the...

  • Licensed Assistant Salon Manager

    7 days ago

    Fort Washington, United States Hair Cuttery Full time

    Benefits for Salon Associates:Free Advanced Education by REDKEN Certified Professionals, Career Path opportunities, Performance Awards, Flexible Schedule and a Unique Culture that's ALL ABOUT THE PEOPLE!PLUS Medical Coverage options, Paid Time Off, 401(K) Savings Plans, Dental Insurance and Vision Insurance!Hair Cuttery Family of Brands (HCFB) is the...

  • Licensed Assistant Salon Manager

    7 days ago

    Fort Myers, United States Hair Cuttery Full time

    Benefits for Salon Associates:Free Advanced Education by REDKEN Certified Professionals, Career Path opportunities, Performance Awards, Flexible Schedule and a Unique Culture that's ALL ABOUT THE PEOPLE!PLUS Medical Coverage options, Paid Time Off, 401(K) Savings Plans, Dental Insurance and Vision Insurance!Hair Cuttery Family of Brands (HCFB) is the...

  • Licensed Assistant Salon Manager

    4 days ago

    Fort Myers, United States Hair Cuttery Full time

    Benefits for Salon Associates:Free Advanced Education by REDKEN Certified Professionals, Career Path opportunities, Performance Awards, Flexible Schedule and a Unique Culture that's ALL ABOUT THE PEOPLE!PLUS Medical Coverage options, Paid Time Off, 401(K) Savings Plans, Dental Insurance and Vision Insurance!Hair Cuttery Family of Brands (HCFB) is the...

  • Licensed Assistant Salon Manager

    7 days ago

    Fort Myers, United States Hair Cuttery Full time

    Benefits for Salon Associates:Free Advanced Education by REDKEN Certified Professionals, Career Path opportunities, Performance Awards, Flexible Schedule and a Unique Culture that's ALL ABOUT THE PEOPLE!PLUS Medical Coverage options, Paid Time Off, 401(K) Savings Plans, Dental Insurance and Vision Insurance!Hair Cuttery Family of Brands (HCFB) is the...

  • Licensed Assistant Salon Manager

    7 days ago

    Fort Washington, United States Hair Cuttery Full time

    Benefits for Salon Associates:Free Advanced Education by REDKEN Certified Professionals, Career Path opportunities, Performance Awards, Flexible Schedule and a Unique Culture that's ALL ABOUT THE PEOPLE!PLUS Medical Coverage options, Paid Time Off, 401(K) Savings Plans, Dental Insurance and Vision Insurance!Hair Cuttery Family of Brands (HCFB) is the...

  • Licensed Assistant Salon Manager

    7 days ago

    Fort Eustis, United States Hair Cuttery Full time

    Benefits for Salon Associates:Free Advanced Education by REDKEN Certified Professionals, Career Path opportunities, Performance Awards, Flexible Schedule and a Unique Culture that's ALL ABOUT THE PEOPLE!PLUS Medical Coverage options, Paid Time Off, 401(K) Savings Plans, Dental Insurance and Vision Insurance!Hair Cuttery Family of Brands (HCFB) is the...

  • Licensed Assistant Salon Manager

    3 days ago

    Fort Myers, United States Hair Cuttery Full time

    Benefits for Salon Associates:Free Advanced Education by REDKEN Certified Professionals, Career Path opportunities, Performance Awards, Flexible Schedule and a Unique Culture that's ALL ABOUT THE PEOPLE!PLUS Medical Coverage options, Paid Time Off, 401(K) Savings Plans, Dental Insurance and Vision Insurance!Hair Cuttery Family of Brands (HCFB) is the...

  • Licensed Assistant Salon Manager

    2 weeks ago

    Fort Myers, United States HAIR CUTTERY Full time

    Benefits for Salon Associates:Want to apply Read all the information about this position below, then hit the apply button.Free Advanced Education by REDKEN Certified Professionals, Career Path opportunities, Performance Awards, Flexible Schedule and a Unique Culture that's ALL ABOUT THE PEOPLE!PLUS Medical Coverage options, Paid Time Off, 401(K) Savings...

  • Licensed Salon Manager

    2 months ago

    Fort Myers, FL, United States Hair Cuttery Full time

    As a Licensed Salon Leader for HC Family of Brands, you will: Earn a salary and/or commission based compensation based on your performance and contributionEarn additional bonus compensation through achieving Monthly Salon Revenue targets Benefits for Salon Associates:Medical & Dental insuranceHSA for Adults and ChildrenLife & Disability insurance401K &...

  • Pet Groomer

    1 month ago

    Fort Collins, Colorado, United States PetSmart Full time

    About Our SalonsWe're seeking an experienced Pet Groomer to join our team in our Grooming Salon. As a key member of our team, you'll have the opportunity to build personal relationships with our clients and become a part of their family. With your skills and expertise, you'll advise pet parents on the best services for their pets and perform grooming...

  • Salon Manager

    1 week ago

    Fort Atkinson, United States Great Clips Full time

    Got shears and a winning attitude? Want to support other stylists? Then let's talk! Maybe you're a stylist who wants more responsibility or you’re looking for a new opportunity? If this sounds like you, you may have what it takes to be a salon manager at a Great Clips salon. Great things happen at a Great Clips salon, and we'd love for you to be part of...

  • Salon Manager

    1 week ago

    Fort Atkinson, United States Great Clips Full time

    Got shears and a winning attitude? Want to support other stylists? Then let's talk! Maybe you're a stylist who wants more responsibility or you’re looking for a new opportunity? If this sounds like you, you may have what it takes to be a salon manager at a Great Clips salon. Great things happen at a Great Clips salon, and we'd love for you to be part of...

  • Licensed Assistant Salon Manager

    7 days ago

    Fort Washington, PA, United States Hair Cuttery Full time

    Benefits for Salon Associates:Free Advanced Education by REDKEN Certified Professionals, Career Path opportunities, Performance Awards, Flexible Schedule and a Unique Culture that's ALL ABOUT THE PEOPLE!PLUS Medical Coverage options, Paid Time Off, 401(K) Savings Plans, Dental Insurance and Vision Insurance!Hair Cuttery Family of Brands (HCFB) is the...

  • Licensed Assistant Salon Manager

    5 days ago

    Fort Myers, FL, United States Hair Cuttery Full time

    Benefits for Salon Associates:Free Advanced Education by REDKEN Certified Professionals, Career Path opportunities, Performance Awards, Flexible Schedule and a Unique Culture that's ALL ABOUT THE PEOPLE!PLUS Medical Coverage options, Paid Time Off, 401(K) Savings Plans, Dental Insurance and Vision Insurance!Hair Cuttery Family of Brands (HCFB) is the...