Sr System Reliability Engineer

2 weeks ago

St Louis, United States Fulcrum Digital Inc Full time
Job Description
Who are we

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, health care, and manufacturing.

The Role

  • Provide L2 support to production system like application, database, middleware components, infrastructure and network components
  • Manage productions incidents end-to-end within defined SLAs with focus on resolution rather than who caused it.
  • Interact with various stake holders such as Release managers, program leads, service managers, development and test leads
  • Review operational readiness requirements such as monitoring and alerting, log rotation and resilience of the components and report the gaps
  • Provide pre-implementation support with activities such as release notes review and implementation dry runs.
  • Protect production components by running health checks, monitoring latency and memory utilization.
  • Automate day-to day activities and propose changes that improve reliability
  • Participate in CAB and provide feedback on change requests
  • Support the DevOps team in testing the promote pipelines and suggest automation of configuration items.
  • Practice incident management best practices and perform RCA.
  • Participate in disaster recovery tests and operational acceptance tests
  • Analyze the technology stack that makes up the product and optimize recovery time objective.
  • Work with team members spread across and time zones
  • Share knowledge, document improvements and mentor junior resources
Requirements

Responsibility Matrix
  • Deployments MTF/Prod
  • Maintenance items (including stop/start, Disaster Recovery-related activities, etc.)
  • Monitoring
  • Support TRTs
  • Incident creation
  • CR for changes in MTF/Prod
Tools
  • Log Monitoring Tool - Splunk
  • Application Monitoring tool - Dynatrace
  • Ticketing incident/problem management tool - Remedy
  • Linux
  • SQL
  • Dev-ops Basics - CI-CD Basics, Overview of git, Bit bucket, SonarQube, Fortify, CI(Jenkins), ARA, Saltstack, Chef, Artifactory , MC DevOps Tool chain

Skills -

Linux & Shell Scripting ITIL / ITSM PL/SQL Application Troubleshooting Monitoring Tool - Splunk (preferred), Dynatrace (preferred) or any other monitoring tool Jenkins- CI/CD Groovy Any Cloud - AWS / Azure / PCF Git basic/bit bucket Even Framework architecture - good to have Ansible/Chef

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