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Customer Service Collections Representative

3 months ago

Whiteville, United States CornerStone Staffing Full time

CornerStone Staffing has teamed up with a financial institution to seek out a team of Customer Service Representatives for their collections department in Whiteville, NC.

If you are trying to make a long-term career move, APPLY TODAY

Job Title: Customer Service/Collections Representative 

Location: Onsite in Whiteville, NC 

Starting Pay: $15/hr. ($22 /hr. once hired on)

Schedule Availability: 

Monday – Friday: 8 AM – 9 PM (8-hour shift assigned)

Rotating Weekends:

Saturday 8 AM – 2 PM

Sunday 12 PM – 6 PM

Possibility for mandatory overtime at the end of the month


Once Hired Permanently: 

  • GREAT bonus incentives 

  • Exceptional benefits including 401K with a 6% match and pension plan

  • Paid time off

  • Option to go HYBRID if maintaining excellent attendance record and meeting KPIs 


Job Duties:

  • Meets performance expectations for collection efforts for assigned accounts 

  • Provides exceptional customer service 

  • Negotiates payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay 

  • Documents all collection efforts for each assigned account in accordance with established procedures

Requirements: 

  • GOOD job stability is required 

  • 1+ years of customer service experience 

  • Previous experience in a Call center 

Application Process Includes: 

  • Fingerprinting 

  • Client Interview 

  • Background Check

To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

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