Services Order Fulfillment Coordinator
3 weeks ago
Position Title: Services Order Fulfillment Coordinator
Location: Skaneateles, NY
Pay Rate: $25/hr (+benefits)
Assignment Length: 1-year W2 Contract
Schedule: Mon-Fri (8am-5pm)
Industry: Oil & Gas
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JOB OVERVIEW
The Services Order Fulfillment Coordinator is the first point of contact for all customer inquiries related to the Repair, Calibration, and Service of Waygate Technologies Ultrasonic and Radiography products
In this role, you will be responsible for coordinating and supporting requests involving service from the point of initial customer inquiry through remittance.
Essential Responsibilities
Required Qualifications Associates Degree from an accredited College or University (OR High School Diploma / GED from an accredited school or institution with a minimum 3 years of experience in Industrial Services)
Preferred Qualifications Bachelors degree from an accredited College or University, preferably in Business, Finance/Economics, or Engineering 5+ years’ experience in a Customer Care or Service Support role, preferably in an Industrial setting Understanding and knowledge of complex commercial terms and ability to support point of contact to ensure execution of contractual terms, including payment terms, incoterms, and T&Cs. Prior experience utilizing SAP for quotation/order creation, invoicing, or material management Experience using Salesforce.com or Deal Machine for case management activities Ability to prioritize and quickly sort relevant from irrelevant information and make good decisions when information is scarce or unavailable Fluency in Spanish or Portuguese languages a plus Skill & expertise in customer interaction and pro-active issue resolution Strong quantitative and analytical skills, specifically with SAP and Microsoft Excel based reports Knowledge of Waygate Technologies products and services, or previous experience working with Oil & Gas, Heavy Industry, or Ultrasonic Testing Methods/Theory
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Reference #BHJP00024515
#ZR
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