Entry Level Customer Service Assistant
4 weeks ago
Department: Mark Rink
Employment Type: Full Time
Location: Beaumont, TX
Compensation: $17.50 - $23.00 / hour
Description
Job Title: Entry-Level Customer Service Assistant
Location: Beaumont, TX
Employment Type: Full-Time
Job Summary:
As an Entry-Level Customer Service Assistant, you will be the first point of contact for our customers. Your role is essential in ensuring customer satisfaction by providing support, answering inquiries, and resolving issues efficiently.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or in-person in a professional and friendly manner.
- Provide accurate information about products, services, and company policies.
- Assist customers in troubleshooting and resolving basic issues.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with team members and other departments to resolve complex customer concerns.
- Uphold company values and ensure a positive customer experience.
- High school diploma or equivalent (some college coursework preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving and organizational skills.
- Ability to work effectively in a team environment.
- Basic computer skills, including familiarity with Microsoft Office and customer management systems.
- Friendly, patient, and empathetic demeanor with a focus on customer satisfaction.
- Health insurance
- Paid time off
- Opportunities for advancement and skill development
- Supportive team environment
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