Division Training Manager-Hotel/Golf

3 weeks ago

Temecula, United States Infor Full time

GENERAL SUMMARY The Divisional Training Manager for the Hotel and Golf Division is responsible for implementing, facilitating and assessing the effectiveness of all required divisional training and development policy and programs to enhance the overall skills and succession planning of all Hotel and Golf Team Members. This position is to provide inspiring and strategic leadership while directing the activities of the Hotel and Golf Training department in support of the mission, core values, standards and goals established by PRC. Works closely with the Talent Development team to ensure collaboration within the organization.

FORBES FOUR STAR AGREEMENT All Team Members will display a Four Star commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Forbes Travel Guide.

FOUR DIAMOND SERVICE AGREEMENT All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

KEY RESPONSIBILITIES • Focuses on Forbes Basic Standards while maintaining High Impact Classifications in mind to ensure departments earning of Four Star Rating for Hotel and Spa • Develops, implements and provides oversight of developmental training program within division • Implements and supports property-wide guest service and hospitality initiatives within division • Works with Division Executive Leadership, Department Managers, and Department Job Trainers to ensure Divisional On-boarding and On the Job Training are successful • Ensures organizational peak performance is achieved through continuous improvement in the areas of guest satisfaction and training development programs within the division • Coaches Team Members on skills, succession planning, and development • Develops and implements internal systems and procedures to ensure cost effectiveness, consistency and quality of divisional training program development and delivery • Conducts yearly division learning & development needs assessment and makes recommendations of any needed programs • Delivers and ensures compliance with all divisional training required by both state and federal laws (i.e. alcohol and food certifications, etc.) • Researches and selects outside consultants and trainers to conduct divisional training in specific topics as appropriate • Maintains and manages divisional learning & development library (LMS) including internal and external training and career development opportunities • Implements divisional training policies, programs and schedules based on knowledge of training needs • Ensures testing of trainees to measure progress and to evaluate effectiveness of training • Maintains records and prepares statistical reports to evaluate and monitor progress of trainees • Maintains awareness of current best practices and trends in the area of training and divisional development through continuous education and involvement in appropriate professional organizations • Performs other related duties as assigned

ACCOUNTABILITY: This position serves in a supervisory capacity. Responsibilities may include hiring/terminations, employee relations issues, mentoring and corrective actions. Incumbent is responsible for protecting the assets of Pechanga Resort Casino and for maintaining and providing a positive and professional work environment. ________________________________________ QUALIFICATIONS AND GUIDELINES ________________________________________ EXPERIENCE/TRAINING/EDUCATION: A Bachelor’s degree in related field and five years training experience or in a similar capacity is required. Equivalent combination of education and experience may be accepted.

COMMUNICATION SKILLS: This position requires the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. This position also requires the ability to write reports, business correspondence, and procedure manuals. Furthermore, this position also requires the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be able to communicate clearly to both technical and non-technical audiences.

MATHEMATICAL SKILLS: This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: This position requires the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. This position also requires the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS: • Qualify to obtain and maintain class “A” gaming license • Certifications in Leadership and Guest Service • Professional Certification for Trainers preferred

SKILLS/ABILITIES: • Ability to work independently and collaborate in team settings • Ability to effectively and efficiently lead and complete multiple projects simultaneously • Strong interpersonal, problem solving, critical thinking, organizational, and time-management skills • Comprehensive knowledge of LMS database programs to develop reports and databases materials • Knowledge of current training curriculum; effective teaching and training skills • Knowledge and demonstration of leadership and management skills and techniques • Must be effective in interpersonal skills, role model, highly motivated, and adaptive to change

OTHER QUALIFICATIONS: • Experience in planning, design, implementation and facilitation of training and educational programs for guest service and leadership development.

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