Client Support Representative

3 months ago

Las Cruces, United States Global TekMed Holdings, LLC Full time
Company Information

Global TekMed Holdings LLC is a conglomerate of industry-leading businesses spanning multiple markets, including Sales, Marketing, IT, Management, Accounting, and more. Our primary focus is supporting military veterans and veteran-owned businesses.
Working with the veteran community has inspired an internal culture of hard work and steady growth that is responsible for our success. Team members are given access to valuable resources and high growth opportunities, empowering them to excel in their careers across multiple industries and disciplines.
We are looking for passionate individuals who want to grow their careers and support the military veteran community. Come be a part of something great

Job Description:

The ideal candidate will serve as a support pillar by handling inbound and outbound customer service calls and emails, responsive to Management's request, reviewing client medical records, filing audits, and other administrative duties. They will also check and respond to Microsoft Teams ("Company Instant Message Software") and check & reply to emails. The candidate must follow the Company's Standard Operating Procedures ("SOP") and Best Practices. The candidate should have excellent organizational and communication skills, attention to detail, and be able to manage multiple tasks in a fast-paced environment.

Responsibility:
  • Answer and respond to inbound and outbound customer service calls and emails.
  • Conduct file audits to ensure accuracy and completeness of the records/documents.
  • Download/upload documents to the CRM platform.
  • Respond quickly and efficiently to third-party contractors.
  • Review and Organize Medical Records
  • Other administrative duties as assigned.
Essential Elements:
  • Possess visual capability and digital dexterity to operate a computer and other standard office equipment.
  • Make fine visual distinctions upon proofreading written documents and viewing information on a computer screen.
  • Communicate clearly and effectively in person and in writing.
  • Digital dexterity to assemble, retrieve and replace files.
  • Communicate by telephone.
  • Endure prolonged periods of sitting.
  • Speak clearly and articulate messages.
Minimum qualifications:
  • 1+ year(s) of experience in customer service, administrative support, or related field.
  • Excellent communication and organizational skills
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
  • Knowledge of CRM software is a plus.
  • Ability to multitask and manage multiple priorities in a fast-paced environment.
  • Detail-oriented and proofreading skills.
  • Excellent phone etiquette
  • Able to work independently and meet deadlines.
  • Ability to sit at a computer for prolonged periods of time.
  • Ability to operate a computer and/or laptop through proficient typing, clicking, and viewing a monitor for extended periods.
  • Must be adaptable and willing to take constructive criticism.
  • Must be a team player with a positive attitude and strong work ethic.
Minimal Education Requirements:
  • High school diploma or equivalent
Benefits
  • Medical, Dental and Vision benefits
  • Paid Vacation time
  • Paid Sick time
  • Paid Holidays
  • 401K

Gobal Tekmed Holding LLC is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.

Pay Range: $13 - $16 per hour

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