Retail Parts Specialist

3 weeks ago

Greenville, United States Blanchard Machinery Full time

Overview:

The role of the Parts Retail Specialist is to assist internal and external customers with filling parts orders from inventory and/or ordering parts for Caterpillar (CAT) equipment at our local branches. Additionally, Parts Retail Specialists are responsible for placing targeted calls to customers based on business intelligence to increase market exposure, customer coverage and customer touch points.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are:

  • Competitive Pay.
  • Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
  • Exposure to world-class CAT training and development.
  • A friendly and supportive work environment.
  • Continuous exposure to learning and new technologies.
  • Opportunities for advancement
Responsibilities:
  • Contributes to a positive work environment and promotes the vision, mission, and values of BMC.
  • Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
  • Answer inbound calls immediately and assist customers with inquiries in a professional manner.
  • Acknowledge counter customers as soon as they arrive, even if on the phone with another customer.
  • Provide customers replacement part options when available, such as remanufactured or used pieces.
  • Examine returned parts for defects as exchange as needed or issue credit when necessary.
  • Spends approximately 50% of workday during non-peak hours placing external customer calls based on business intelligence to support the growth goals of the parts department.
  • Tracks and notates appropriate customer accounts with product inquiries, promotions, and purchases.
  • Properly identifies, locates, and obtains needed items by using parts catalogs, internet and CAT ordering system.
  • Maintain a working knowledge of all parts information systems -- DBS, SIS, WMS, etc.
  • Ensures technicians and customers receive proper part on time.
  • Charges out merchandise and makes necessary entries into inventory control systems.
  • Compares invoices against requisitions to verify quality and quantity of merchandise received.
  • Maintains cash drawer, completes various documents, and keeps work area clean.
  • Work and assist in the warehouse or other areas as needed.
  • Ability to work overtime if necessary.
  • Performs various other duties as assigned.
Qualifications:
  • High School diploma or equivalent is required.
  • 1-3 years customer service experience required.
  • 1-3 years counter sales in related industry preferred.
  • Excellent interpersonal, written, and oral communication skills.
  • Proficient computer skills with ability to learn new applications and programs.
  • Excellent listening skills and the ability to ask probing questions understand concerns and provide solutions.
  • Strong work ethic and self-starter. Able to effectively manage multiple tasks/priorities and adapt to change.
  • Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
  • Personal commitment to continuous improvement and service excellence.
  • Ability to work independently with limited supervision.
  • A good mechanical aptitude or understanding of how things are assembled and how they work is essential.

Working Conditions

  • The physical environment requires the employee to work primarily inside throughout the year.
  • Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
  • Seeing, reading, writing and physical presence at the job location are required to complete job responsibilities.
  • Use of computer and other forms of technology to complete job responsibilities.

  • Retail Parts Specialist

    4 weeks ago

    Greenville, South Carolina, United States Blanchard Machinery Company Full time

    Overview: The role of the Parts Retail Specialist is to assist internal and external customers with filling parts orders from inventory and/or ordering parts for Caterpillar (CAT) equipment at our local branches. Additionally, Parts Retail Specialists are responsible for placing targeted calls to customers based on business intelligence to increase market...

  • Bilingual Retail Parts Specialist

    7 days ago

    Greenville, South Carolina, United States Blanchard Machinery Company Full time

    Overview: The role of Bilingual Parts Retail Specialist is to assist internal and external customers with filling parts orders from inventory and/or ordering parts for Caterpillar (CAT) equipment at our local branches. Additionally, Parts Retail Specialists are responsible for placing targeted calls to customers based on business intelligence to increase...

  • Parts Counter Salesperson

    3 days ago

    Greenville, United States Canady Tractor Trailer Parts Full time

    Job DescriptionJob DescriptionPrimary, this position is responsible for retail and wholesale sales of medium and heavy-duty truck aftermarket and OEM parts and accessories. Sales are conducted in person or over the phone to determine customer needs and inform the customer of the available options and pricing. Product knowledge is paramount to success in this...

  • Retail Associate

    3 days ago

    Greenville, United States Goodwill SC Full time

    Goodwill Industries helps people become independent through education and training leading to employment. GENERAL RESPONSIBILITIES: To effectively extend customer service to shoppers and donors. To encourage and promote a mutual associate/customer relationship which enhances the profitability of Goodwill Industries. To establish positive relationships with...

  • Retail Associate

    4 weeks ago

    Greenville, United States Product Connections Full time

    Job Posting: Overview Supplemental Income Paid Weekly Part Time - Flexible Schedule Fun Work Environment Career Growth Available Equipment Reimbursement Per Event Paid Training and Development This position is responsible for serving food or alcohol samples for retailers inside of the physical store. You must be able to work independently to build...

  • Retail Sales Representative

    4 weeks ago

    Greenville, United States Metro by T-Mobile Full time

    DescriptionMetro by T-Mobile Authorized Dealer is seeking to hire energetic and sales-driven individuals as a Retail Sales Representative. Retail Sales Representative works with a team of experts to bringing the Metro by T-Mobile brand into the lives of every individual. They explore and qualify all customers for the best products and services Metro by...

  • Inventory Specialist

    6 days ago

    Greenville, United States DISH Network L.L.C Full time

    DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and pro Inventory, Specialist, Retail, Equipment, Warehouse

  • Retail Sales Representative

    5 days ago

    Greenville, United States Metro by T-Mobile Full time

    Description Metro by T-Mobile Authorized Dealer is seeking to hire energetic and sales-driven individuals as a Retail Sales Representative. Retail Sales Representative works with a team of experts to bringing the Metro by T-Mobile brand into the lives of every individual. They explore and qualify all customers for the best products and services Metro by...

  • Health Savings Account Client Service Specialist

    2 weeks ago

    Greenville, United States McGriff Insurance Broker Full time

    As a member of the Retail HSA product servicing team, this role would provide support to clients and internal customers relevant to product education, troubleshooting issues relevant to servicing issues, and service desk responses to clients relevant Client Service, Health, Specialist, Account, Service, Retail, Insurance, Client

  • Retail Sales Associate, Customer Service, Device Repair, Greenville, SC

    4 weeks ago

    Greenville, United States Batteries Plus Bulbs Full time

    **Retail Sales Associate/Customer Service/Device Repair - Full Time** **$500 Hiring Bonus** **Batteries Plus,** the nation's largest growing battery and light bulb franchise, is currently searching for full time and part time customer oriented individuals at our Greenville, SC location. Our stores offer national brands at exceptional value. Our Trusted...

  • Part-Time Sales Associate

    4 weeks ago

    Greenville, United States Ace Hardware Full time

    Description:Classic Ace Hardware seeks part time Sales Associate.Classic Ace of is a family owned operated hardware store. We set ourselves apart from the big corporate competitors by allowing a positive, fun, family like working environment. Must be friendly, dependable, accurate, and willing to work with others. Retail experience helpful, but not required....

  • Part-time Sales Associate

    3 weeks ago

    Greenville, United States Ace Hardware Full time

    Description:Classic Ace Hardware seeks part time Sales Associate.Classic Ace of is a family owned operated hardware store. We set ourselves apart from the big corporate competitors by allowing a positive, fun, family like working environment. Must be friendly, dependable, accurate, and willing to work with others. Retail experience helpful, but not required....

  • Fleet Service Specialist

    3 days ago

    Greenville, United States Hyster-Yale Group Full time

    Job Title Fleet Service Specialist Job Family Job Description Put a LIFT in Your Career! Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Fleet Services Specialist at our facility located in Greenville, NC. HYG designs, engineers, manufactures, sells and...

  • Part-time Sales Associate

    5 days ago

    Greenville, United States Ace Hardware Full time

    Description: Classic Ace Hardware seeks part time Sales Associate. Classic Ace of is a family owned operated hardware store. We set ourselves apart from the big corporate competitors by allowing a positive, fun, family like working environment. Must be friendly, dependable, accurate, and willing to work with others. Retail experience helpful, but not...

  • Fleet Service Specialist

    2 weeks ago

    Greenville, United States Hyster-Yale Materials Handling Inc Full time

    Job TitleFleet Service SpecialistJob FamilyJob DescriptionPut a LIFT in Your Career! Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Fleet Services Specialist at our facility located in Greenville, NC.HYG designs, engineers, manufactures, sells and services...

  • Fleet Service Specialist

    1 week ago

    Greenville, United States Hyster-Yale Materials Handling Full time

    Job Title Fleet Service Specialist Job Family Job Description Put a LIFT in Your Career! Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Fleet Services Specialist at our facility located in Greenville, NC. HYG designs, engineers, manufactures, sells and...

  • Peer Support Specialist

    3 days ago

    Greenville, United States Child and Family Guidance Center Full time

    Job DescriptionJob DescriptionAre you looking for a role in which you can make a real difference in the lives of children and families? Do you have the empathy, resilience, and determination to empower individuals on their journey to recovery? If so, we have an exciting opportunity for you!The Child and Family Guidance Center is seeking a Peer Support...

  • Inventory Specialist

    7 days ago

    Greenville, United States Rsgroup Full time

    The Inventroy Specialist serves as on-site labor in the logistics area of the storeroom, including receiving, stocking, issuing, inventory accuracy, cycle counting, client interface, customer service and computer transaction entry. The focus of this position is to service the client with their parts and inventory needs including: locate stock and deliver...

  • Maintenance Specialist

    7 days ago

    Greenville, United States Project Hope Foundation Full time

    Job DescriptionJob DescriptionSalary: $19.55 - $24.87Project Hope Foundation, a leading provider of home-, clinic-, and classroom-based Applied Behavior Analysis (ABA) services for children and adults with autism spectrum disorders, is actively seeking an individual interested in a full-time or part-time position as Maintenance Specialist for multiple sites...

  • Relocation Specialist

    3 days ago

    Greenville, United States Caring Transitions Full time

    Job DescriptionJob DescriptionJoin Caring Transitions of Madison and West Bond County as a Relocation Specialist servicing the majority of the Metro East St. Louis area in Illinois. Step into a role where every day is filled with opportunities to make a positive impact while having fun along the way! As part of our dynamic team, you'll find a workplace...