Guest Service Agent
7 days ago
Guest Services Agent A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for specifically performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all Compensation The pay range for this position is $23 - $26 per hour and is based on applicable and specialized experience and location.
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Guest Service Agent
3 weeks ago
South San Francisco, United States San Francisco Staffing Full timeGuest Services AgentA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for specifically performing the following tasks to the...
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Guest Services Agent
6 days ago
South San Francisco, United States Stonebridge Companies Full timeCity, State:South San Francisco, California*Candidates must be willing to train for night audit shifts and may be scheduled for night audit as needed.*Title: Guest Services AgentLocation:FLSA:Status: FReports to:Front Office Manager Pay Range:AboutUs:We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core...
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Guest Services Agent
3 weeks ago
San Francisco, United States STAYPINEAPPLE Full timeOverview Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. We are expanding and looking for team members who love to make a difference in the lives of others. GUEST SERVICES AGENT Were the face of the hotel for guests...
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Guest Services Agent
3 days ago
San Francisco, United States Highgate Hotels Full timeGuest Service Agent The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. Maintain...
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Guest Services Agent
3 weeks ago
San Francisco, United States Highgate Hotels Full timeGuest Services Agent Requisition ID: 2025-72570 Category: Front Office Operations Property: Stanford Court Hotel Location: US-CA-San Francisco Compensation: USD $33.77/Hr. (Hourly) Compensation Type: Hourly Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their...
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Guest Services Agent
1 week ago
San Francisco, United States Highgate Hotels Full timeGuest Services Agent Requisition ID: 2025-72570 Category: Front Office Operations Property: Stanford Court Hotel Location: US-CA-San Francisco Compensation: USD $33.77/Hr. (Hourly) Compensation Type: Hourly Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their...
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Guest Service Agent
3 weeks ago
San Francisco, United States California Staffing Service Full timeGuest Service Agent - Hilton San Francisco Union Square Come join the team at the Hilton San Francisco Union Square located in the heart of Downtown San Francisco. Just two blocks away you will have direct access to the Muni and BART. Here you will enjoy free meal on shift. We know that you'll love being a part of the Hilton team! The team is currently...
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Guest Services Agent
1 week ago
San Francisco, United States Highgate Full timeOverview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.Maintain proper...
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Guest Service Agent
3 weeks ago
San Francisco, United States LUMA Hotel San Francisco Full timeDescription Wage: $33.90/hr WHO WE ARE LUMA Hotel San Francisco is the next generation lifestyle experience. Our world outlook is modern, aware, dynamic and energized. Our location is the new heart of San Francisco the Mission Bay neighborhood. Oracle Park, Chase Center, tech/ biotech and the waterfront are all at our doorstep. Are you our next bolt of...
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Guest Service Agent
4 days ago
San Antonio, United States Pyramid Global Hospitality Full timeOverview A Guest Service Agent (GSA) at a hotel plays a critical role in ensuring a positive and memorable experience for guests. Their primary responsibility is to provide exceptional customer service and assist guests with their needs and inquiries. Below is a typical job description for a Guest Service Agent at a hotel:**Job Title:** Guest Service...
